About the role
Job Details
Description Major Responsibilities Business Analysis
- Team facilitation, business process analysis and project planning, project management of small to medium sized projects with experience in coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions
- Assists in developing project plans to assist and/or lead initiatives and participate in implementations when required
- Develops or makes recommendations on test scripts to participate in testing sign off or business user sign off
- Provides advice on banking and other related system technology related issues to ensure that they are consistent with the business requirements and long term plans
- Performs system analysis to interpret business rules and requirements for technical systems
- Responsible to document procedures, technical requirements and release notes that are appropriate for a technical or a non-technical audience
- Mediating, resolving conflict and escalating concerns as appropriate and necessary
- Participates in the implementation and delivery, and provides post-implementation support
- Takes ownership of deliverables and deliver as per strategic timelines using formal project management processes
- Provide daily support to others within the department
- Works closely with clients, developers, system analysts and other business analysts to ensure that the full effects of any system changes are apparent, complete and comprehensible
- Leads quality assurance execution, test review and signs offs as required
- Provides Second Level Support
Service Design
- Provide recommendations and implementation plans to stakeholders as part of Alterna’s ongoing commitment to Excellence and continuous improvement
- Participates in operational business problem resolution on behalf of business as necessary which result in great end user experience
- Educate users with the potential benefits of new technology as it relates to their business processes
- Coordinate, schedule and facilitate process improvement and design sessions
- Applies root cause analysis techniques
- Identifies gaps where business needs are not being met and make recommendations for changes required to support business needs
- Perform needs assessments and defines functional requirements of perspective business systems as required
- Use various tools to uncover ways to help make our members financial lives easier including journey maps, service patterns and service blueprints to effectively institutionalize customer-centric practices.
- Develops process designs to standardize Alterna’s business workflows
- Conduct business needs analysis to elicit stakeholder requirements
- Act in an advisory/mentoring capacity for other stakeholders, developers and all those involved in the project at hand
- Responsible to document procedures that are appropriate for a technical or a non-technical audience
- Responsible for creating and maintaining a close working relationship with subject matter experts from the business and IT to ensure understanding of business needs
- Identify bad experiences for our members in our digital applications, and look work with multiple groups to figure out a way to make them better
Qualifications
- University degree/diploma in a computer science or related field and equivalent working experience with business analysis, methods and procedures, work simplification, team leadership and information technology related positions or assignments
- BA certification preferred and/or relevant work experience will be considered
- At a minimum 4 years of related progressive business analyst and /or consulting experience or 2 year experience in a similar role
- Interest or experience in agile, member/customer centric processes.
- At a minimum 3 years of experience in retail or commercial banking preferable with a Canadian Credit Union or Bank
- Good knowledge and understanding of structured methodology and the System Development Life Cycle
- Experience following the iterative and agile SDLC and working in a DevOps/Agile environment (GIT, Bitbucket, JIRA).
- Broad experience in multiple services offered by a FI.
- Solid background in team facilitation, business process analysis and project planning, project management of small – medium sized projects with experience in co-coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions.
- Knowledge of related areas of service and process design.
Key Skills And Competencies
- Proven success and experience consulting on large projects
- Significant analysis and problem resolution skills, initiative, sound judgment and communication ability (verbal and written), combined with creativity and strategic thinking.
- Ability to multitask and adapt to shifting/changing priorities.
- Ability to communicate effectively and present recommendations for approval to all levels including senior managers.
- Ability to deal effectively with people, work under pressure and meet deadlines.
- Ability to think creatively and a willingness to pursue previously untried solutions.
- Good organizational and time management skills as well as facilitation skills.
- Use a range of methodologies to uncover member pain points and how changes in technical solutions can help fix them.
- Ability to understand information architecture and systems thinking as they are used to design a service.
- Ability to synthesize data and present insights.
About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.
To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.
Working at Alterna We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
- We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
- Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
About Alterna Savings
Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for over 115 years, is the third-largest credit union in Ontario and one of Canada’s Top 10 Credit Unions. As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with 217,000 members through a network of 46 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.
About the role
Job Details
Description Major Responsibilities Business Analysis
- Team facilitation, business process analysis and project planning, project management of small to medium sized projects with experience in coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions
- Assists in developing project plans to assist and/or lead initiatives and participate in implementations when required
- Develops or makes recommendations on test scripts to participate in testing sign off or business user sign off
- Provides advice on banking and other related system technology related issues to ensure that they are consistent with the business requirements and long term plans
- Performs system analysis to interpret business rules and requirements for technical systems
- Responsible to document procedures, technical requirements and release notes that are appropriate for a technical or a non-technical audience
- Mediating, resolving conflict and escalating concerns as appropriate and necessary
- Participates in the implementation and delivery, and provides post-implementation support
- Takes ownership of deliverables and deliver as per strategic timelines using formal project management processes
- Provide daily support to others within the department
- Works closely with clients, developers, system analysts and other business analysts to ensure that the full effects of any system changes are apparent, complete and comprehensible
- Leads quality assurance execution, test review and signs offs as required
- Provides Second Level Support
Service Design
- Provide recommendations and implementation plans to stakeholders as part of Alterna’s ongoing commitment to Excellence and continuous improvement
- Participates in operational business problem resolution on behalf of business as necessary which result in great end user experience
- Educate users with the potential benefits of new technology as it relates to their business processes
- Coordinate, schedule and facilitate process improvement and design sessions
- Applies root cause analysis techniques
- Identifies gaps where business needs are not being met and make recommendations for changes required to support business needs
- Perform needs assessments and defines functional requirements of perspective business systems as required
- Use various tools to uncover ways to help make our members financial lives easier including journey maps, service patterns and service blueprints to effectively institutionalize customer-centric practices.
- Develops process designs to standardize Alterna’s business workflows
- Conduct business needs analysis to elicit stakeholder requirements
- Act in an advisory/mentoring capacity for other stakeholders, developers and all those involved in the project at hand
- Responsible to document procedures that are appropriate for a technical or a non-technical audience
- Responsible for creating and maintaining a close working relationship with subject matter experts from the business and IT to ensure understanding of business needs
- Identify bad experiences for our members in our digital applications, and look work with multiple groups to figure out a way to make them better
Qualifications
- University degree/diploma in a computer science or related field and equivalent working experience with business analysis, methods and procedures, work simplification, team leadership and information technology related positions or assignments
- BA certification preferred and/or relevant work experience will be considered
- At a minimum 4 years of related progressive business analyst and /or consulting experience or 2 year experience in a similar role
- Interest or experience in agile, member/customer centric processes.
- At a minimum 3 years of experience in retail or commercial banking preferable with a Canadian Credit Union or Bank
- Good knowledge and understanding of structured methodology and the System Development Life Cycle
- Experience following the iterative and agile SDLC and working in a DevOps/Agile environment (GIT, Bitbucket, JIRA).
- Broad experience in multiple services offered by a FI.
- Solid background in team facilitation, business process analysis and project planning, project management of small – medium sized projects with experience in co-coordinating user testing and an ability to translate conceptual design into business specifications or into functional solutions.
- Knowledge of related areas of service and process design.
Key Skills And Competencies
- Proven success and experience consulting on large projects
- Significant analysis and problem resolution skills, initiative, sound judgment and communication ability (verbal and written), combined with creativity and strategic thinking.
- Ability to multitask and adapt to shifting/changing priorities.
- Ability to communicate effectively and present recommendations for approval to all levels including senior managers.
- Ability to deal effectively with people, work under pressure and meet deadlines.
- Ability to think creatively and a willingness to pursue previously untried solutions.
- Good organizational and time management skills as well as facilitation skills.
- Use a range of methodologies to uncover member pain points and how changes in technical solutions can help fix them.
- Ability to understand information architecture and systems thinking as they are used to design a service.
- Ability to synthesize data and present insights.
About Alterna Savings Alterna Savings and Credit Union Limited (Alterna) has delivered The Good in Banking® for over 115 years creating financial services that transform lives for the better, all while giving back to our community. Alterna is made up of Alterna Savings and Credit Union Limited and its wholly owned subsidiary, Alterna Bank.
Alterna is the first full-service, member-owned cooperative financial institution outside Quebec, sharing its expertise with over 210,000 members through a network comprised of 40 branches across Ontario, a call centre and multiple digital channels. Members and customers also benefit from an industry-leading online brokerage and investment management services.
To learn more about Alterna Savings, please visit alterna.ca, X, Facebook, Instagram, or LinkedIn.
Working at Alterna We are incredibly proud of our corporate culture, embodying our core values: Collaboration, Integrity, and Respect, where everyone works together towards a common goal; the financial wellbeing of our employees, members, and customers. This commitment has earned us several prestigious employer awards, including the National Capital Region's Top Employers award for eight years running.
- We appreciate all applicants; however, preference will be given to candidates who most closely meet the qualifications, key skills, and competencies outlined above.
- Alterna is compliant with the Ontarians with Disabilities Act and our team strives to provide an accessible accommodation experience. If you have a disability and require accommodations during the recruitment process, please contact our Recruitment Team and let us know how we can accommodate you.
About Alterna Savings
Alterna Savings and Credit Union Limited (Alterna) has been the Good in Banking for over 115 years, is the third-largest credit union in Ontario and one of Canada’s Top 10 Credit Unions. As the first full-service, member-owned cooperative financial institution outside Quebec, Alterna Savings shares its expertise with 217,000 members through a network of 46 branches across Ontario, as well as call centre and digital channels. Members and customers also benefit from an industry-leading online brokerage, investment management services, and have access to over 43,000 surcharge-free ATMs in North America with THE EXCHANGE Network in Canada and the Allpoint Network in the US.