At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other.

**The Opportunity:**At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes.

As the Manager, Market Conduct Investigations, you will lead the development and execution of Equitable’s advisor monitoring and investigation program across all lines of business. You will oversee complex investigations, regulatory reporting, and industry engagement while supporting continuous improvement in advisor conduct oversight. This role provides the opportunity to guide a team of investigators, influence enterprise wide compliance practices, and strengthen governance related to distributor conduct and regulatory expectations.

Join one of the region’s top employers and be part of something that truly makes a difference.

**Work Arrangements:**This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement.

What you’ll do:

• Leading, mentoring, and developing senior investigator(s) responsible for market conduct investigations and regulatory reporting.
• Conducting complex advisor investigations using data analysis, document review, interviews, and communication with advisors, clients, agencies, and other involved parties.
• Overseeing and ensuring the accuracy and timeliness of compliance investigation reports and summaries submitted to regulators or law enforcement.
• Acting as the primary liaison for regulatory inquiries related to market conduct investigations.
• Maintaining and enhancing the Company’s market conduct monitoring program, including policies, procedures, trending and analysis, exception reporting, advisor/MGA reviews, and investigative processes.
• Evaluating data across all business lines to identify trends, risks, and quality issues that require action or escalation.
• Interpreting new legislation impacting advisor conduct and recommending updates to policies for the Director, Compliance and Chief Compliance Officer.
• Developing ideas to detect or respond to emerging distributor conduct issues, industry developments, or regulatory requirements.
• Building and maintaining strong relationships with internal business units and compliance partners at distribution firms.
• Chairing the Distribution Monitoring Committee and preparing related materials and follow ups.
• Providing distributor conduct education and training across the organization.
• Representing Equitable at industry committees, meetings, and working groups.
• Preparing monthly/quarterly reporting for senior management, Sales Leadership, and the Board regarding advisor monitoring and investigation activities.
• Participating in broader compliance program activities and supporting additional duties as assigned.
• Managing operational risk by tracking, monitoring, and reporting on risk issues and conducting random audits to ensure controls and workflows perform as intended.

What you’ll bring:

• Minimum 5 years of progressive insurance industry experience across Individual Life, Individual Wealth, and Group lines of business, including experience in a compliance or legal role.
• Post secondary education, with professional designations or coursework in accounting, business administration, law, compliance, financial crime, AML, fraud examination, LLQP, LOMA, or financial planning considered beneficial.
• Experience in market conduct investigations and distributor monitoring programs, including regulatory reporting and communication with regulators.
• Deep knowledge of investigative techniques, evidence management, and the ability to conduct and oversee complex interviews.
• Strong understanding of laws, regulations, and guidelines related to compliance, risk management, and market conduct in the life insurance industry.
• Excellent interpersonal and communication skills—both written and verbal—with the ability to influence and impact change across diverse business units.
• Strong leadership ability to guide compliance professionals, resolve issues, and foster collaboration across internal teams and external distribution partners.
• Ability to persuade, motivate, and achieve goals through others while handling variable, interpretive, or novel situations.
• Strong analytical, organizational, negotiation, and problem solving skills, particularly when navigating complex or hypothetical issues.
• Proficiency with Microsoft Excel, Access, and data manipulation/reporting tools (e.g., Power BI).
• Demonstrated ability to prepare presentations, management reports, and statistical analysis for senior leadership and the Board.
• Ability to work independently while managing multiple priorities, timelines, and investigative workloads.
• Excellent knowledge of insurance products, administration practices, distribution channels, and applicable regulatory requirements.
• Strong facilitation and presentation skills to support training and committee leadership.

What’s in it for you:

• Career Growth: Regular learning sessions and development opportunities
• Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching
• Time Away: Competitive vacation plus one paid volunteer day each year
• Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach

At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help.

Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits.

If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included.

**Reports To:**Director, Compliance

**Department:**Legal & Compliance

**Term:**Permanent Full-Time

This position is open and we are excited to find the right person to join our team.

As part of the recruitment process, you will need to go through background screening, as per our company policy.

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