BUSINESS ANALYST

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at www.belleville.ca

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our CAO's Office - Information Technology Division as a Business Analyst.Position Type: Permanent Full Time
Number of Positions: One (1)
Department: CAO's Office - Information Technology Division
File Number: SV25-118
Location: City Hall (169 Front Street, Belleville, ON)
Hours: 35 hours per week; Monday to Friday from 8:30am to 4:30pm with additional hours as required
Employee Group: Non-Union
Salary: Grade 9 ($81,100.93 - $96,547.79 per year)
Closing Date: Friday, October 10, 2025at 4:30 PMPURPOSE AND SCOPE:
Reporting to the Supervisor, Client Services, this role is responsible for supporting business transformation through the implementation of efficient, technology-enabled solutions, with a strong focus on the Microsoft Power Platform and SharePoint Online.

As a key member of the IT team, the Business Analyst collaborates with internal departments to understand and document business needs, analyze workflows, and deliver low-code solutions that enhance service delivery, collaboration, and operational efficiency. This role will also collaborate with the Supervisor of Client Services on process development and strategic improvement initiatives.

KEY RESPONSIBILITIES:
This position will:

• Provide timely, accurate information to the Supervisor, Client Services and Communications and respond appropriately to direction and decisions as required.
• Collaborate with departments to assess needs and develop user-focused business solutions.
• Analyze and document current-state processes, identify areas for improvement, and support change initiatives, including structured change management practices to ensure user adoption and minimal disruption.
• Design, prototype, and implement solutions using Microsoft Power Apps and Power Automate.
• Develop and maintain SharePoint Online sites, workflows, and forms to support internal communication and document management.
• Work with the Supervisor of Client Services to design and refine technology-driven processes that align with organizational goals.
• Prepare clear documentation including business requirements, technical specifications, training materials, and user guides.
• Lead or support testing, staff training, and post-deployment support for new or enhanced IT solutions.
• Ensure all solutions are compliant with corporate policies, the Accessibility for Ontarians with Disabilities Act (AODA), the Municipal Freedom of Information and Protection or Privacy Act (MFIPPA), and IT security best practices with a focus on data privacy, access controls, and risk mitigation.
• Understand and document business needs, analyze workflows, and deliver low-code solutions that improve service delivery, collaboration, and operational efficiency.
• Apply data governance principles to ensure data quality, integrity, and proper classification in all technology solutions.
• Promote and support continuous improvement and innovation within the IT Service portfolio.
• Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.
• All other duties as assigned.

Note: the above duties and responsibilities are not to be construed as all-inclusive.

EDUCATION/TRAINING/SPECIALIZED SKILLS:
Minimum Qualifications:

• Post-secondary Three (3) year diploma or degree in Information Technology, Computer Science

• Satisfactory Criminal Record Check (“CRC”) and Vulnerable Sector Screening prior to commencing work at the City of Belleville.

• Valid “G” Class driver’s license with satisfactorily drivers abstract to be held and maintained

• Microsoft certifications (e.g., PL-900, PL-100 – Power Platform).

Preferred Qualifications:

• Postgraduate certificate or diploma in Business Analysis, Project Management, or Data Governance.

• Certification in Business Analysis (CBAP, CCBA, PMI-PBA).

• Certification in Information Systems Security Professional (CISSP).

• Certification in Data Management Professional (CDMP) or similar data governance certification.

• Formal training or certification in change management (e.g., PROSCI).

WORK EXPERIENCE:
Required Qualifications:

• Minimum of three (3) years of experience in a Business Analyst or similar role within an IT environment.
• Proven hands-on experience with Microsoft Power Platform (Power Apps, Power Automate).
• Experience supporting and/or developing Enterprise Resource Planning (ERP) systems.
• Experience with SharePoint Online administration and site design.
• Demonstrated ability to gather, document, and analyze business and functional requirements.
• Experience supporting digital workflows, form modernization, or business process automation.
• Experience leading or supporting enterprise-wide software implementations or upgrades.
• Understanding of ITIL, service desk processes, and change management.
• Experience in Municipal sector environment.

Preferred Qualifications:

• Familiarity with Power BI and dashboard/report creation.
• Experience with workflow automation and low-code/no-code solutions.
• Familiarity with data modeling, data classification, and metadata management.
• Knowledge of cybersecurity standards, data protection laws (MFIPPA, GDPR, etc.), and IT risk management.
• Knowledge of Agile, Scrum, or other project management methodologies.
• Strong documentation and process-mapping tools (e.g., Visio, Lucidchart, Confluence)

WHAT’S IN IT FOR YOU:

• Competitive market salary

• Competitive employer-paid extended health benefits

• OMERS Pension Plan

• Opportunity to enter a hybrid work arrangement subject to applicable policies and approvals, following the successful completion of the probationary period.

• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY:

www.belleville.ca/careers
We thank all applicants who apply but advise that only those selected for an interview will be contacted.
Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.
Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.
The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).

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