POSITION SUMMARY:

The Small Format Print Product & Process Specialist provides expert technical and operational support across Small Format VSO and other VSOs within Vistaprint. This role focuses on print, pre-print (platemaking), and post-print (secondary finishing) processes, ensuring reliable, high-quality production and continuous improvement.

As a Subject Matter Specialist, you will support manufacturing operations and technical services stakeholders during production escalations, contribute to root cause analysis, and collaborate with M-Tech, Manufacturing Engineering, Quality, and Procurement on new product introductions, materials qualification, and equipment optimization. The role requires strong hands-on knowledge of offset and digital production workflows, gang layout optimization, and post-press processes such as cutting technologies, coating applications, embellishments and other post-print processes

What You Will Do:

• Review and interpret daily shift notes, identifying trends and opportunities for improvement.
• Attend Small format VSO escalation meetings and follow up on assigned escalations.
• Develop clear, accurate problem statements to support root cause analysis activities.
• Troubleshoot and resolve print and finishing issues including jams, print defects, coating issues, registration problems, and equipment malfunctions.
• Generate and update SOPs, Clean & Check sheets, and production standards.
• Create and communicate Production Alerts, Process Deviations, Temporary Deviations, and Safety Notices.
• Plan and support consumable testing (inks, coatings, blankets, plates).
• Partner with Global Procurement and QE on paper testing—screening, short-term, and long-term trials for both press and post-press.
• Support Local Procurement in qualifying consumables across printing and finishing processes.
• Support M-Tech and Manufacturing Engineering on new product launches, including print layout design and gang-sheet optimization for small-format workflows.
• Ensure product designs align with equipment capabilities, die cut requirements, and folding configurations.
• Liaison with die cutting tooling suppliers (e.g., SRD, Marbach, Central Die).
• Coordinate operator and technician training with equipment vendors.
• Support internal G7 activities and color consistency initiatives across equipment and teams.

What You Need:

• Post-secondary education in a related field preferred
• Minimum 5+ years of experience with small format printing and finishing technologies (Digital and Offset formats preferred).
• Experience with post-press processes such as cutting technologies, coating applications, embellishments and other post-print processes
• Demonstrated ability to design custom layouts that integrate die cutting and folding requirements.
• Strong mechanical aptitude for maintaining, adjusting, and troubleshooting printing and finishing equipment.
• Proficiency in mechanical/mechatronic setup on presses, die cutters, folders, and digital print systems.
• Strong knowledge of offset presses, digital printing systems, and finishing equipment.
• Ability to operate and troubleshoot computerized controls, HMIs, and equipment software.
• High level of safety awareness and adherence to machine operation standards.
• Proficiency with Google Workspace and MS Office products.
• Strong problem-solving capabilities.
• Excellent attention to detail.
• Adaptability in a fast-paced production environment.
• Strong teamwork and interpersonal communication skills.
• Patience and coaching/mentoring ability.
• Clear verbal and written communication.
• Creativity in process improvement.
• Strong work ethic and ownership mindset.
• Ability to collaborate across global teams

About Us

Vista is the design and marketing partner to millions of small businesses around the world. For over 20 years we’ve been inspired by small businesses, and we work incessantly to deliver solutions to their evolving needs. VistaCreate, 99designs by Vista and VistaPrint, all under the parent brand Vista, represent a full-service design, digital and print solution, elevating small businesses’ presence in physical and digital spaces and powering them to achieve success. Vista is focused on making great marketing and design accessible to every small business owner, allowing them to create a cohesive brand image for use in-store, online and on-the-go.

Commitment to Diversity, Equity, & Inclusion

Vista exists to help our customers live their dreams. Each dream is unique – and the Vista team needs to be as well. We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer

Vistaprint, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires