About the role
SCOPE: The Site Supervisors main function is to ensure that there is a smooth day-to-day operation of the Security team. The Site Supervisor is responsible for carrying out operational functions of the Security department, applying site Policies and Procedures to achieve desired objectives, and to oversee training and deportment among the team. The Site Supervisor works closely with the Paladin Client Service Manager to ensure that the team is functioning efficiently at all times and liaises with site-based stakeholders.
TYPICAL DUTIES & RESPONSIBILITIES
Supervise the Security staff assigned to the site detail and act as a resource for Security issues in accordance with PSG and hospital standards and regulatory requirements. Ensure guidelines and standards for security staff are adhered to.
Supervise and assist all regular Officers with responsibilities delegated to them.
Ensure all reports are completed and each officer submits complete and accurate Site Secure reports. Follow up with inaccuracies or omissions. Review all Site Secure Reports and escalate incidents as required.
Communicates any concerns/issues with Client Service Manager.
Compile accurate statistics on a monthly basis as requested.
Prepare incident reports and other safety and security incident documentation.
Conduct site orientation and training of new officers, ensuring site orientation packages and officer review tests are completed within the allotted training period.
Monitor performance and behavior of officers and document/discipline staff where standards are not being met.
Draw up and maintain departmental site and training schedule, ensuring that all shifts are covered and assisting with shift coverage where needed. Ensure all officers meet the training requirements of the site as stated for deployment.
The Site Supervisor is required to perform site patrols and desk duty as well as responding to all necessary calls. You will also be required to complete SSRs for each shift you work.
Perform other duties as required and/or requested.
Provide after-hours on-call support for site Security Operations, including providing emergency response to the site after-hours.
QUALIFICATIONS:
Two years security experience preferably with experience and/or supervisor capacity
Post-Secondary education in a law enforcement/security program from a recognized college
Superior written and verbal communication skills
Demonstrated punctuality and reliability, tact and diplomacy
Clear letter of conduct
Frist Aid Certified would be an asset
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
About the role
SCOPE: The Site Supervisors main function is to ensure that there is a smooth day-to-day operation of the Security team. The Site Supervisor is responsible for carrying out operational functions of the Security department, applying site Policies and Procedures to achieve desired objectives, and to oversee training and deportment among the team. The Site Supervisor works closely with the Paladin Client Service Manager to ensure that the team is functioning efficiently at all times and liaises with site-based stakeholders.
TYPICAL DUTIES & RESPONSIBILITIES
Supervise the Security staff assigned to the site detail and act as a resource for Security issues in accordance with PSG and hospital standards and regulatory requirements. Ensure guidelines and standards for security staff are adhered to.
Supervise and assist all regular Officers with responsibilities delegated to them.
Ensure all reports are completed and each officer submits complete and accurate Site Secure reports. Follow up with inaccuracies or omissions. Review all Site Secure Reports and escalate incidents as required.
Communicates any concerns/issues with Client Service Manager.
Compile accurate statistics on a monthly basis as requested.
Prepare incident reports and other safety and security incident documentation.
Conduct site orientation and training of new officers, ensuring site orientation packages and officer review tests are completed within the allotted training period.
Monitor performance and behavior of officers and document/discipline staff where standards are not being met.
Draw up and maintain departmental site and training schedule, ensuring that all shifts are covered and assisting with shift coverage where needed. Ensure all officers meet the training requirements of the site as stated for deployment.
The Site Supervisor is required to perform site patrols and desk duty as well as responding to all necessary calls. You will also be required to complete SSRs for each shift you work.
Perform other duties as required and/or requested.
Provide after-hours on-call support for site Security Operations, including providing emergency response to the site after-hours.
QUALIFICATIONS:
Two years security experience preferably with experience and/or supervisor capacity
Post-Secondary education in a law enforcement/security program from a recognized college
Superior written and verbal communication skills
Demonstrated punctuality and reliability, tact and diplomacy
Clear letter of conduct
Frist Aid Certified would be an asset
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.