Purpose:

Assisting and supporting the Income Processing team on globally held assets, ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies, and procedures

Is this role right for you? In this role you will:

• Drives and enhance a customer focused culture throughout the team to deepen client relationships and leverage broader Bank relationships, systems, and knowledge.

• Ensure operational efficiency of the Income Processing is maintained at a high level in accordance with approved policy and procedures by; organizing, prioritizing, and supervising workflows, and deploying staff accordingly, monitoring work in progress, providing direction / follow up as required; checking/authorizing various components of income transactions as assigned; monitoring outstanding payments due from depositories/issuers/financial institutions.

• Assisting in the implementation of new processes/ systems as required; identifying challenges and pursuing opportunities to improve processing efficiency; solving problems of an unusual nature including identifying the root cause of the problem and what is required to prevent a recurrence.

• Ensure a high level of customer service is provided to all business lines, Scotia Capital Inc., Wealth Management; (ScotiaMcLeod / Scotia ITRADE; Scotia Trust & Custody Services and Prime Brokerage Services by ensuring that all transactions are completed in an accurate and timely manner; responding promptly, accurately, and professionally to inquiries from internal/external customers; providing technical expertise and specialized assistance relative to Income Processing.

• Effectively assist to develop the team by ensuring a high degree of productivity and providing ongoing monthly coaching feedback and ensuring appropriate training/cross training is provided as required and/or available; assist with the preparation of performance appraisals.

• Assist with managing related risk and minimize losses by reviewing and sign off the team’s work; ensuring effective procedural and management controls in place are followed. Ensure the team is following escalation procedures for any potential losses; challenging/reviewing existing procedures to ensure adequate controls are implemented.

• Provide ongoing assistance to the department manager by reviewing and ensuring the control accounts are updated and or cleared daily to avoid outstanding items from getting aged. Train and cross-train other team members when required and providing support with each other’s functions with volumes and projects and perform any ad hoc functions/sundry duties.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.

• Builds a high-performance environment and assist with implementing a people strategy that attracts, retains, develops and motivates the team by fostering an inclusive work environment and using a coaching mindset and behaviors, communicating vison/values/business strategy.

Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

• 3-5 years post-graduate experience in industry or academia in in the areas of capital markets, finance and banking and/or process improvement, business analysis and solution implementation

• Strong knowledge/experience in banking/capital markets operations

• Excellent verbal and written communication skills and the ability to negotiate, influence and interact professionally with a diverse group of Front Office Users, QAs, Developers, and SMEs

• Proficient with data and high attention to detail

• Strong technical abilities including knowledge of basic software engineering principles (experience in SQL, VBA, Access, Excel preferred), and a sound understanding of operational processes.

• Strong knowledge of related processing systems related to entitlement activity which includes various Broadridge products including ADP, Gloss, IMPACT, DTC, and/or depository exposure to CDS, Clearstream, BNP, Citi, HSBC

Work Arrangement:

• Work in a standard office-based environment; non-standard hours are a common occurrence.

• Work volumes are subject to market volatility and can therefore swing to the extreme; pressure situations are frequent and market dependent.

• The department is subject to a very high rate of change based on market conditions. Change regularly outpaces Asset Servicing ability to define policies, procedures, and systems in support of the high degree of change. Ongoing integration of Prime Brokerage operations also creates pressure situations. This role needs to manage these demands to ensure all client’s needs are met.

Interested?

At Scotiabank, every employee is empowered to reach their fullest potential, respected for who they are and, embraced for their differences. That is why we work to grow and diversify talent and engage employees in a performance-oriented culture.

What's in for you?

Scotiabank wants you to be able to bring your best self to work – and life, every day. With a focus on holistic well-being, our many flexible benefit programs are designed to help support your unique family, financial, physical, mental, and social health needs.