Customer Service Representative
About the role
Limited Competition
This job opening is limited to residents living within 25 kilometres of Inuvik, NT.
Department Information
The Department of Finance has the mandate to provide leadership and direction to the public service in all areas of finance and human resource management. This mandate includes negotiating major financial arrangements with the federal government, providing analysis and advice to the Financial Management Board, and ensuring that financial and information resources are managed effectively, efficiently and economically. This mandate also includes the recruitment and retention of a competent public service that is representative of the people it serves and the development of programs and services that effectively serve the human resource needs of the public service.
Job Information
SCOPE
The Customer Service Representative provides support to current and former employees of the Government of the Northwest Territories (GNWT) through Helpdesk telephone and email access.
The Customer Service Representative is responsible for answering inquiries, providing solutions and assistance within established GNWT regulations, employment agreements, policies and procedures, with the ability to engage the appropriate division or business units as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Working understanding of benefits and compensation principles and processes
- Ability to listen, assess and problem-solve
- Ability to communicate courteously and effectively, both verbally and in writing
- Strong interpersonal skills, demonstrating patience and professionalism
- Working understanding of relevant regulations, acts, manuals and processes, and an ability to provide established explanations in a practical way
- Skilled in the use of office software applications
- Ability to organize time, meet deadlines, and prioritize conflicting demands
- Ability to gather and assess date and see trends
Typically, the above qualifications would be attained by:
Diploma in Office Administration or Business Administration or related field, and two years of experience in a client service environment.
Equivalencies
Grade 12 plus two years of relevant experience
GNWT Inquiries
Inquiries Only:
Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT X0E 0T0
Tel (867) 678-8071 Ext 15644
Fax (867) 678-6620
jobsinuvik@gov.nt.ca
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
About Government of the Northwest Territories
About the GNWT
The GNWT employs approximately 4,800 employees who provide programs and services for close to 44,000 residents. The size of our workforce allows our employees to champion projects that are acted upon to make a difference in communities. The ability to make a difference empowers our employees and allows them the freedom to work on projects that are meaningful. Our 33 communities are welcoming and friendly; it is not surprising that many of your colleagues may become lifelong friends.
Customer Service Representative
About the role
Limited Competition
This job opening is limited to residents living within 25 kilometres of Inuvik, NT.
Department Information
The Department of Finance has the mandate to provide leadership and direction to the public service in all areas of finance and human resource management. This mandate includes negotiating major financial arrangements with the federal government, providing analysis and advice to the Financial Management Board, and ensuring that financial and information resources are managed effectively, efficiently and economically. This mandate also includes the recruitment and retention of a competent public service that is representative of the people it serves and the development of programs and services that effectively serve the human resource needs of the public service.
Job Information
SCOPE
The Customer Service Representative provides support to current and former employees of the Government of the Northwest Territories (GNWT) through Helpdesk telephone and email access.
The Customer Service Representative is responsible for answering inquiries, providing solutions and assistance within established GNWT regulations, employment agreements, policies and procedures, with the ability to engage the appropriate division or business units as required.
KNOWLEDGE, SKILLS AND ABILITIES
- Working understanding of benefits and compensation principles and processes
- Ability to listen, assess and problem-solve
- Ability to communicate courteously and effectively, both verbally and in writing
- Strong interpersonal skills, demonstrating patience and professionalism
- Working understanding of relevant regulations, acts, manuals and processes, and an ability to provide established explanations in a practical way
- Skilled in the use of office software applications
- Ability to organize time, meet deadlines, and prioritize conflicting demands
- Ability to gather and assess date and see trends
Typically, the above qualifications would be attained by:
Diploma in Office Administration or Business Administration or related field, and two years of experience in a client service environment.
Equivalencies
Grade 12 plus two years of relevant experience
GNWT Inquiries
Inquiries Only:
Inuvik HR Client Service Centre
Department of Finance
Government of the Northwest Territories
1st FLOOR ALEX MOSES GREENLAND BUILDING
BOX 1869
INUVIK, NT X0E 0T0
Tel (867) 678-8071 Ext 15644
Fax (867) 678-6620
jobsinuvik@gov.nt.ca
Note: If you do not receive electronic notification confirming receipt of your application, please follow up via telephone.
About Government of the Northwest Territories
About the GNWT
The GNWT employs approximately 4,800 employees who provide programs and services for close to 44,000 residents. The size of our workforce allows our employees to champion projects that are acted upon to make a difference in communities. The ability to make a difference empowers our employees and allows them the freedom to work on projects that are meaningful. Our 33 communities are welcoming and friendly; it is not surprising that many of your colleagues may become lifelong friends.