Who you are

• The ideal candidate is a forward-thinking, driven, and resourceful individual who thrives in ambiguity, excels in collaboration, and can contribute meaningfully to the next chapter of Instacart Business
• Proven Experience: 5-7 years of experience in account management, or business development. Startup and b2b sales experience is preferred but not necessary. Solid History of achieving and surpassing goals & sales/growth targets in the technology, grocery, or retail sectors
• Strategic Sales Skills: Demonstrated ability to develop and execute sales strategies that profoundly impact the business trajectory
• Exceptional Communication: Skilled in articulating complex concepts to a variety of stakeholders. Ability to create succinct and structured presentations capable of telling a story and engaging C-level executives
• Adaptability and Drive: Thrive in dynamic and ambiguous environments, showing adaptability and a commitment to achieve. Self starter and solution-oriented problem solver who can chart a course with limited direction. Can manage multiple time-sensitive projects simultaneously and hit deliverables with minimal direction
• Negotiation Mastery: Expertise in sealing the deal, characterized by strong negotiation skills
• Technical Proficiency: Comfortable with excel, ppt, CRM systems like Salesforce and adept at conducting data analysis for pipeline building and segmentation. Experience with large data sets and ability to extract business insights from analysis
• Startup Experience: Background in fast-paced, early staged, innovation-driven company settings where agile and responsive strategies are a norm

What the job involves

• The Instacart Business team is in a hyper-growth stage, and we are looking for a world-class Senior Strategic Partner Associate to shape and scale the outbound engine for Instacart Business as a critical driver of revenue. In this role, you will manage a portfolio of mid-sized and enterprise customers, applying a consultative approach to drive growth and foster long-term partnerships
• You will play a pivotal role in building actionable strategies, activating new partners, leading cross-functional initiatives, and managing client relationships to deliver value across the broader supply chain
• Core responsibilities include driving key business insights, recommending and implementing scalable growth strategies, and assisting in the development of sales strategies. You will also oversee operational processes, project manage internal and external stakeholders, and develop go-to-market strategies in collaboration with Product, Finance, Marketing, Legal, and Operations teams
• Additionally, you will identify feature gaps within the platform and help shape improvements to enable distributors and brands to thrive
• This is an individual contributor role with tremendous growth potential as we continue expanding our capabilities and redefining how we support business customers
• Partnership Development: Engage with top-tier decision makers to position Instacart as a trusted advisor and preferred partner, delivering tailored solutions that meet their unique business needs
• Strategic Account Management: Optimize existing partnerships through strategic oversight and robust day to day account management practices to maximize value and foster long-term growth
• Drive Sales Execution: Execute the entire sales process from setting commercials, managing contacting, strategic planning, deal closure, and activation
• Cross-Functional Collaboration: Work closely with teams across product development, marketing, legal, and operations to sync business needs with our capabilities, ensuring seamless delivery and innovation
• Data-Driven Strategies: Leverage analytics to inform decisions and adapt strategies to better meet the demands and challenges faced by large-scale partners
• Innovative Problem Solving: Address diverse and ambiguous challenges by uncovering creative solutions through the use of new ideas, tools, and perspectives, while fostering adaptability and collaboration

Benefits

• Wellness Tailored to You: Medical, dental, vision, retirement, life & disability coverage right alongside physical & mental wellness programs, memberships and stipends to keep you and your family feeling your best.
• Family Building Benefits: No matter where you are in your family journey, we support you. Our plans cover modern family planning for all. We offer leave for all parents, flexible working schedules and an active Parents@ community.
• Work From Home Stipend: We help outfit your WFH setup and offer reimbursements so you can be your most productive while at home.
• Flexible Time Off: We all recharge differently. Take the time you need with our flexible time off policy and company-wide Self-Checkouts where we encourage everyone to sign off.
• Learning & Development: Whether you're just starting your career or leading teams, we provide customized L&D programs to help you grow and an annual allowance to pursue your development.
• Future Planning: We have you covered as you plan for your future. 401(k) matching in the US and RRSP in Canada, student loan assistance through Peanut Butter, free Rocket Lawyer membership, SoFi & First Republic financial planning and more.
• Four Year Fill-Up: We encourage our tenured employees to take longer breaks and truly unplug by doing something they love – typically four consecutive weeks around the four year mark.
• Community Connection: Support the communities you care about with volunteer weeks and get involved with our social impact program, Instacart Serves.
• Instacart Express Membership: We help keep your fridge stocked. Unlock grocery discounts with our Instacart Beta app while testing our latest features.