Patient Advocate-PT .5 PFCC
Top Benefits
About the role
Ref# 25NON087
1 ‑ Part Time (.5) ‑ Patient Advocate
Patient and Family Centered Care
Why Join Us?
· Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the
efficiency of our operations, in a values based team environment.
· Competitive Compensation: We offer a comprehensive benefits package and competitive salary to attract
top talent.
· Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario
Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having
access to a pension plan. We understand the importance of financial well‑being and believe that a strong
pension recognizes our employees, like you, and provides a stable foundation for your future as part of our
overall compensation package. When you join, you automatically contribute to the Plan each pay period. As
your employer, we also contribute $1.26 for every dollar you contribute.
Joining our team means that you will be an integral part of achieving our mission, vision and values.
Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation
and education that is responsive to the needs of the peoples of Northwestern Ontario.
Our Vision: Exceptional care for every patient, every time.
Our Values: Diversity, Compassion, Excellence, Innovation, Accountability
About the role:
The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC)
is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values
and ensures that those values guide all decisions. Creating a caring environment for patients and families ensures
continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge,
understanding and commitment to this care philosophy.
The Patient Advocate is the primary contact to assist with and identify problems related to quality, service and
concerns of patients, families, employees and physicians. Based on outcomes, the incumbent will make appropriate
recommendations and referrals to address identified issues. The Patient Advocate is an advocate for the patient from
a neutral perspective and provides an unbiased presence on all issues. The Patient Advocate will assist with
planning, implementing and evaluating educational programs that would reduce concerns of patients receiving care
or services at the Hospital to support an optimal patient and family experience.
EMPLOYMENT REQUIREMENTS
* Experience with and sensitivity to multi‑cultural clientele and issues.
* Demonstrated ability to work in a collaborative team approach with corporate clients, management, medical and
support staff.
* Demonstrated awareness and adherence to established standards of professional practice and personal conduct.
* Experience or knowledge of the health care system and community based resources.
* Excellent interpersonal, oral and written communication skills.
* Analytical problem solving and computer skills.
* Previous experience in patient advocacy or conflict mediation an asset.
* University degree in health or social sciences field; or college diploma with five years' work experience in the health
and/or social work field preferred.
Salary Range: $41.178 to 48.445
The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets
financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory
Vulnerable Sector Check (VSC) where indicated, to ensure the absence of relevant criminal convictions; and proof of
full vaccination of all required doses of a COVID‑19 vaccine approved by Health Canada to Occupational Health &
Safety.
We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work
environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a
workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible
minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability
are available throughout the selection process. Additionally we are identified as an English/French speaking health
sciences centre and encourage bilingual candidates to apply.
If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified
individuals.
Interested applicants must submit a resume outlining relevant previous experience and training no later than
11:59p.m. on Tuesday, 7 October, 2025.
Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our
website.
Posted: September 23, 2025
NON UNION
About Thunder Bay Regional Health Sciences Centre
Thunder Bay Regional Health Sciences Centre has a Mission to deliver a quality patient experience in an academic health care environment that is responsive to the needs of the population of Northwestern Ontario. We are a recognized leader in Patient and Family Centred Care.
Patient Advocate-PT .5 PFCC
Top Benefits
About the role
Ref# 25NON087
1 ‑ Part Time (.5) ‑ Patient Advocate
Patient and Family Centered Care
Why Join Us?
· Impactful Work: Your leadership will directly influence the quality of care provided to our patients and the
efficiency of our operations, in a values based team environment.
· Competitive Compensation: We offer a comprehensive benefits package and competitive salary to attract
top talent.
· Healthcare of Ontario Pension Plan (HOOPP): We are proud to participate in the Healthcare of Ontario
Pension Plan (HOOPP), offering our employees the security and peace of mind that comes with having
access to a pension plan. We understand the importance of financial well‑being and believe that a strong
pension recognizes our employees, like you, and provides a stable foundation for your future as part of our
overall compensation package. When you join, you automatically contribute to the Plan each pay period. As
your employer, we also contribute $1.26 for every dollar you contribute.
Joining our team means that you will be an integral part of achieving our mission, vision and values.
Our Mission: We provide quality Care to Patients and Families, supported and advanced by research, innovation
and education that is responsive to the needs of the peoples of Northwestern Ontario.
Our Vision: Exceptional care for every patient, every time.
Our Values: Diversity, Compassion, Excellence, Innovation, Accountability
About the role:
The Hospital strives to deliver care that is centred on patients and families. Patient and Family Centred Care (PFCC)
is the provision of care that is respectful of, and responsive to individual patient/family preferences, needs, and values
and ensures that those values guide all decisions. Creating a caring environment for patients and families ensures
continuity of care and fosters a learning environment. Applicants are required to have a demonstrated knowledge,
understanding and commitment to this care philosophy.
The Patient Advocate is the primary contact to assist with and identify problems related to quality, service and
concerns of patients, families, employees and physicians. Based on outcomes, the incumbent will make appropriate
recommendations and referrals to address identified issues. The Patient Advocate is an advocate for the patient from
a neutral perspective and provides an unbiased presence on all issues. The Patient Advocate will assist with
planning, implementing and evaluating educational programs that would reduce concerns of patients receiving care
or services at the Hospital to support an optimal patient and family experience.
EMPLOYMENT REQUIREMENTS
* Experience with and sensitivity to multi‑cultural clientele and issues.
* Demonstrated ability to work in a collaborative team approach with corporate clients, management, medical and
support staff.
* Demonstrated awareness and adherence to established standards of professional practice and personal conduct.
* Experience or knowledge of the health care system and community based resources.
* Excellent interpersonal, oral and written communication skills.
* Analytical problem solving and computer skills.
* Previous experience in patient advocacy or conflict mediation an asset.
* University degree in health or social sciences field; or college diploma with five years' work experience in the health
and/or social work field preferred.
Salary Range: $41.178 to 48.445
The Health Sciences Centre strives to ensure the safety and security of the patients, visitors, employees and assets
financial and otherwise. All offers of employment to external candidates shall be conditional upon: a satisfactory
Vulnerable Sector Check (VSC) where indicated, to ensure the absence of relevant criminal convictions; and proof of
full vaccination of all required doses of a COVID‑19 vaccine approved by Health Canada to Occupational Health &
Safety.
We are committed to fostering an inclusive, equitable, and accessible environment supporting diversity in our work
environment to provide quality care where all feel valued, respected, and supported. We are dedicated to building a
workforce reflective of the communities in which we live and serve and encourage Indigenous people, visible
minorities, and persons with disabilities to apply and self‑identify. Upon request, accommodations due to a disability
are available throughout the selection process. Additionally we are identified as an English/French speaking health
sciences centre and encourage bilingual candidates to apply.
If there are no qualified applicants for the above position, the Hospital may, at their discretion, train unqualified
individuals.
Interested applicants must submit a resume outlining relevant previous experience and training no later than
11:59p.m. on Tuesday, 7 October, 2025.
Internal applicants may apply via the job posting page on the iNtranet. External applicants must apply through our
website.
Posted: September 23, 2025
NON UNION
About Thunder Bay Regional Health Sciences Centre
Thunder Bay Regional Health Sciences Centre has a Mission to deliver a quality patient experience in an academic health care environment that is responsive to the needs of the population of Northwestern Ontario. We are a recognized leader in Patient and Family Centred Care.