Job Brief

The Warehouse Support and Counter Customer Service Representative role provides our customers with a high customer service level, including effectively handling inventory in the warehouse to support our fast-paced delivery schedule.

Graybar Canada is looking for people with a desire to start a long-lasting career at one of the oldest and largest wholesale electrical distributors in Canada.

Graybar Canada is a leader in the distribution of high quality electrical, automation, and telecommunications products that supports these operations through related supply chain management and logistics services. Graybar Canada operates more than 35 branches across Canada. As one of Canada's largest employee-owned companies, Graybar Canada has the power and stability of a big corporation and the integrity and drive of a neighborhood business.

Graybar Canada has an exciting career opportunity available. We are currently seeking a Warehouse / Counter Representative to join our Yarmouth, NS branch.

Graybar Canada offers a competitive compensation and benefits package including:

• No Evening or Weekend Shifts
• TELUS Health Virtual Care
• Cost shared Health and Dental Benefits
• Life & AD&D Insurance
• Employee Profit Sharing Program
• Long Term Disability Benefits
• Group RRSP Matching
• Corporate Fitness Membership Program
• Employee Share Purchase Program
• Computer Purchase Plan
• Tuition Reimbursement Program
• Service Awards Program

Warehouse Responsibilities:

• Select and pack customer orders.
• Load or unload delivery vehicles and assemble stock onto pallets, warehouse trucks, racks, or shelves.
• Track stock out items and recommend the new stock.
• Maintain inventory controls by collecting stock location orders and printing requests.
• Maintain a safe and clean work environment by keeping shelves, pallet area, and workstations neat; maintaining clean shipping supply area; complying with procedures, rules and regulations.
• Perform miscellaneous clerical duties.

Counter Responsibilities:

• Sell merchandise to customers over the counter, ensuring that every customer experience meets Graybar Canada’s quality standards.
• Provide technical support on product selection and application.
• Maintain quality service by following organization standards.
• Place new merchandise on display.
• Track stock out items and recommend the new product.
• Maintain inventory controls by collecting stock location orders and printing requests.
• Provide customer feedback to the Branch Manager in a timely fashion.
• Regularly assist in the warehouse to help receive, pick and ship out the product.
• Prepare orders by processing requests and supply orders; pulling materials; packing boxes; placing orders in the delivery area.
• Maintain a safe and clean work environment by keeping shelves and workstations neat; complying with procedures, rules and regulations.

Knowledge / Skills / Abilities:

• Minimum Grade 12 education.
• The ideal candidate should have one to three years of related warehouse/customer service experience desired.
• Knowledge of data and communications (electrical) products is considered an asset.
• This position requires the individual to participate in light to moderate lifting (up to 60 lbs).
• Must exhibit excellent time management and organizational skills.
• The ability to prioritize work and be flexible is critical in this role.
• Consistently able to meet deadlines.
• Possesses strong relationship building skills to cultivate and develop customer loyalty.
• Must have strong customer service and troubleshooting skills.
• Practice excellent verbal and written communication skills.
• Must demonstrate honesty and integrity.
• The candidate must be willing to gain technical knowledge by attending educational workshops and reviewing publications.
• Willingness to go the extra mile.

If you are highly motivated and have a passion for customer service, and are looking for a fun, rewarding career, we would be pleased to talk to you about joining Graybar Canada.

We wish to thank all applicants for their interest. We will contact only candidates that are chosen for an interview.

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