Who are we? With over 15 years of experience and more than 15 regional clinics, two operating rooms, more than 125 physicians, and over 250 employees, Lacroix Private Medicine has quickly become the leader in private medicine in Quebec! While maintaining the passion of its team through various development projects, it ensures the sound management of its network of private clinics, thanks to people like you, by maintaining a client-focused medical practice of excellence.

Lacroix Private Lab, a member of the Lacroix Medical Group, is growing rapidly and plays a central role in the provision of private medical services in Quebec. To support the Laboratory Director in her duties and ensure smooth operations, we are seeking to recruit a versatile, structured Operations Manager focused on operational efficiency.

OUR MISSION To be the benchmark in private healthcare

OUR VALUES Passion | Respect | Integrity | Commitment | Innovation.

Mandate Reporting directly to the Laboratory Director, the Operations Manager coordinates and supervises the administrative, logistical, and support aspects of daily operations. He/she ensures the proper management of human, financial, and material resources, while ensuring regulatory compliance and providing organizational support to the teams.

He/she also plays an active role in sales and marketing development, supporting management in promoting services, managing customer relationships, and enhancing the laboratory's market positioning.

Main Responsibilities

• Administration and Finance
• Monitoring internal and external invoicing, accounts payable/receivable, monthly statements.
• Approval of orders and invoices, inventory management.
• Sales and Marketing
• Participate in the planning and monitoring of marketing initiatives (website, promotional materials, advertising campaigns).
• Support the director in developing and implementing sales growth strategies.
• Support representatives in their organization, coaching, and ongoing training.
• Contribute to customer account management (service agreements, satisfaction monitoring, problem resolution).
• Logistics and Operations
• Transportation Service Management
• Planning and monitoring of vehicle fleet maintenance.
• Supervision of maintenance and technical services (air conditioning, generators, etc.).
• Human Resources
• Schedule management, Payroll validation, leave/replacement requests.
• Recruitment, onboarding, employment contracts, support for annual reviews.
• Compliance and quality
• Monitoring of licenses and permits (LSPQ, PHAC, CFIA).
• Verification of employees' professional compliance (insurance, permits, orders).
• Daily support
• Responding to various requests (clients, suppliers, etc.), processing orders, coordinating day-to-day activities.

Required Profile

• Training:AEC in administration or equivalent.
• Experience:5+ years as an operations manager and team coordinator, Ideally, in healthcare, professional services, or a regulated sector.
• Experience in sales/marketing is a major asset.
• Excellent organizational skills, ability to manage multiple priorities and work under pressure.
• Strong interpersonal skills and engaging leadership.
• Knowledge of IT management tools, office automation, and, ideally, CRM.

Schedule

• 40 hours/week, Monday to Friday, daytime.
• Occasional flexibility required during the week or weekends as needed (emergencies, incidents, special events).
• Occasional mobility within our clinics in the Montreal area.

Salary $75,000 to $90,000

Our Benefits

• $60 Cell Phone Bonus
• $500/year Lacroix gift card with quick access to doctors;
• $1,100 Annual Health Account;
• FTQ Pension Fund with employer contribution;
• Annual Training Account linked to your job;
• Opportunities for development and advancement within the organization;
• Reserved employee space;
• 4 weeks of vacation;
• Free parking;
• Close to bus networks;
• Modern, bright, and up-to-date workspace;
• Event: A festive and informative corporate event;
• Unlimited coffee and reserved room employees!