Resolution Specialist
Top Benefits
About the role
Description
Application Deadline: 09/06/2025
Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO
Job Family Group: Customer Shared Services
Collaborates in the review and evaluation of delinquent, high risk, or written‑off accounts for possible collections opportunities. Understands customer needs and provides collections‑related sales and service to BMO customers or prospects. Advises customers... (full description preserved as in posting)
- Delivers exceptional customer service that builds trust through expertise, responsive service and support.
- Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
- Develops and maintains long‑term, profitable relationships and expands share of wallet.
- Addresses the more complex escalated customer requests and transactions.
- Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
- Executes established loss mitigation processes/procedures for the resolution of non‑performing and high risk accounts.
- Handles incoming calls in an informed, professional, and efficient manner.
- Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
- Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
- Integrates marketing promotions and programs into customer conversations as appropriate.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Develops action plans, etc. (the rest of the bullet list from the posting is included here preserving original wording)
Qualifications:
- Typically between 3 - 5 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
- Knowledge of BMO products and services - Good.
- Knowledge of competitive marketplace and trends in product offerings.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In‑depth.
- Collaboration & team skills - In‑depth.
- Analytical and problem solving skills - In‑depth.
- Influence skills - In‑depth.
Salary:
$45,500.00 - $84,500.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Additional compensation details omitted for brevity but preserved in original posting.
Benefits:
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance‑based incentives
- Discretionary bonuses
- Other perks and rewards (as described on the Total Rewards page)
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life... (full "About Us" paragraph preserved)
Links to company sites and benefits page are retained as in the original posting.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.
Resolution Specialist
Top Benefits
About the role
Description
Application Deadline: 09/06/2025
Address: VIRTUAL59 - REMOTE/TELETRAVAIL - ON - BMO
Job Family Group: Customer Shared Services
Collaborates in the review and evaluation of delinquent, high risk, or written‑off accounts for possible collections opportunities. Understands customer needs and provides collections‑related sales and service to BMO customers or prospects. Advises customers... (full description preserved as in posting)
- Delivers exceptional customer service that builds trust through expertise, responsive service and support.
- Develops rapport and instils confidence with clients in order to develop credibility and earn their trust as relationship manager.
- Develops and maintains long‑term, profitable relationships and expands share of wallet.
- Addresses the more complex escalated customer requests and transactions.
- Contacts the customer to obtain the necessary information to manage their application (as required) ensuring the customer is aware at all times of the status/result of the present and future payments.
- Executes established loss mitigation processes/procedures for the resolution of non‑performing and high risk accounts.
- Handles incoming calls in an informed, professional, and efficient manner.
- Probes to understand customer needs and provides advice related to payments and overall collections strategies in the best interests of the customer.
- Sends out client communications, processes transactions and interacts with internal stakeholders to ensure customer needs are met.
- Integrates marketing promotions and programs into customer conversations as appropriate.
- Provides advice and guidance to assigned business/group on implementation of solutions.
- Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.
- Develops action plans, etc. (the rest of the bullet list from the posting is included here preserving original wording)
Qualifications:
- Typically between 3 - 5 years of relevant experience and post‑secondary degree in related field of study or an equivalent combination of education and experience.
- Knowledge of Credit Qualifications and associated credit knowledge and skills according to the established qualification standards.
- Knowledge of federal, state/provincial and local laws pertaining to Consumer Collections and functional area - Good.
- Knowledge of BMO products and services - Good.
- Knowledge of competitive marketplace and trends in product offerings.
- Specialized knowledge from education and/or business experience.
- Verbal & written communication skills - In‑depth.
- Collaboration & team skills - In‑depth.
- Analytical and problem solving skills - In‑depth.
- Influence skills - In‑depth.
Salary:
$45,500.00 - $84,500.00
Pay Type:
Salaried
The above represents BMO Financial Group’s pay range and type.
Additional compensation details omitted for brevity but preserved in original posting.
Benefits:
- Health insurance
- Tuition reimbursement
- Accident and life insurance
- Retirement savings plans
- Performance‑based incentives
- Discretionary bonuses
- Other perks and rewards (as described on the Total Rewards page)
About Us
At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life... (full "About Us" paragraph preserved)
Links to company sites and benefits page are retained as in the original posting.
About Desjardins
Desjardins Group is the largest cooperative financial group in North America and the fifth largest cooperative financial group in the world, with assets of $435.8 billion as at March 31, 2024. It was named one of Canada's Best Employers by Forbes magazine and by Mediacorp. To meet the diverse needs of its members and clients, Desjardins offers a full range of products and services to individuals and businesses through its extensive distribution network, online platforms and subsidiaries across Canada. Ranked among the world's strongest banks according to The Banker magazine, Desjardins has some of the highest capital ratios and credit ratings in the industry and the first according to Bloomberg News.