SERVICE COORDINATOR
Top Benefits
About the role
Service Coordinator
Reporting Relationship : This position reports directly to the Service Manager.
Job Summary The Service Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the service process. The Service Coordinator is often the first person a service customer meets when bringing their vehicle to the service department. A focus of this role is to grow into other roles within the store.
The ideal candidate has excellent communication skills, organizational and interpersonal skills and is truly customer focused. The Service Coordinator works closely with the service team to ensure the customer is attended to quickly. They are also responsible for managing the flow of vehicles being dropped off and ensuring the parking area is orderly.
Other duties include valet pick up and deliveries and maintaining the drive thru.
Qualifications
- Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service
- Automotive industry experience is considered an asset
- Demonstrated ability to nurture collaborative working relationships with team members within the dealership
- Exceptional communication skills (in person, on the phone, by email, written)
- Proficiency in working with Microsoft Office, Excel, and other applications
- Valid driver’s license, clean driving record, and own transportation to and from work are required
What Birchwood Can Offer You
- Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
- RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
- Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
- Career development opportunities & internal promotions
- Learning & development opportunities
- Wellness program
- Corporate discounts & group savings plan
- Volunteer program – Dollars for Doing
- Company events – Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca
APPLY NOW
Apply with Indeed
Birchwood Chevrolet Buick GMC
Department
Service
Employment Type
Full Time
Pay
To be discussed during interview process
APPLY NOW
Apply with Indeed
About Birchwood Automotive Group
Birchwood is Manitoba's largest network of automotive retailers. With 24 dealerships carrying 22 brands, 3 collision repair facilities and 4 credit locations, Birchwood is here to help you buy, sell, or service your vehicle.
Experience a complete automotive lifecycle, with Birchwood.
SERVICE COORDINATOR
Top Benefits
About the role
Service Coordinator
Reporting Relationship : This position reports directly to the Service Manager.
Job Summary The Service Coordinator plays an integral role in achieving the highest levels of customer satisfaction during the service process. The Service Coordinator is often the first person a service customer meets when bringing their vehicle to the service department. A focus of this role is to grow into other roles within the store.
The ideal candidate has excellent communication skills, organizational and interpersonal skills and is truly customer focused. The Service Coordinator works closely with the service team to ensure the customer is attended to quickly. They are also responsible for managing the flow of vehicles being dropped off and ensuring the parking area is orderly.
Other duties include valet pick up and deliveries and maintaining the drive thru.
Qualifications
- Focus on customer needs, an understanding of customer service principles, and a passion for delivering exceptional customer service
- Automotive industry experience is considered an asset
- Demonstrated ability to nurture collaborative working relationships with team members within the dealership
- Exceptional communication skills (in person, on the phone, by email, written)
- Proficiency in working with Microsoft Office, Excel, and other applications
- Valid driver’s license, clean driving record, and own transportation to and from work are required
What Birchwood Can Offer You
- Competitive compensation – in addition to salary, many roles have bonus and commission incentives that reward you for success
- Full benefits package including vacation time, company-paid extended health, dental/vision coverage, and employee assistance – with flex plan options
- RSP Matching program – Birchwood will match up to $5,000 of your regular earnings after 1 year of employment
- Employee referral bonus program – refer your friends to Birchwood and receive a referral bonus
- Career development opportunities & internal promotions
- Learning & development opportunities
- Wellness program
- Corporate discounts & group savings plan
- Volunteer program – Dollars for Doing
- Company events – Birchwood Bucks, Circle of Excellence, holiday parties
Birchwood is Manitoba’s largest automotive retailer. Our 24 franchises are in addition to four state-of-the-art collision repair centres and four Birchwood Credit Solutions locations. We offer sales, services, and parts to meet our customers’ automotive needs. We’re a recognized leader in the retail automotive industry, not only for our diverse workforce reflecting our community, but also for our unparalleled commitment to team members, customers, partners, and neighbourhoods. At Birchwood, our days begin and end with gratitude, personal leadership, trust, respect, continuous improvement, and generosity.
Birchwood is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Reasonable accommodation is available to applicants with disabilities upon request. Please email your request to: recruitment@birchwood.ca
APPLY NOW
Apply with Indeed
Birchwood Chevrolet Buick GMC
Department
Service
Employment Type
Full Time
Pay
To be discussed during interview process
APPLY NOW
Apply with Indeed
About Birchwood Automotive Group
Birchwood is Manitoba's largest network of automotive retailers. With 24 dealerships carrying 22 brands, 3 collision repair facilities and 4 credit locations, Birchwood is here to help you buy, sell, or service your vehicle.
Experience a complete automotive lifecycle, with Birchwood.