Helcim was founded with a mission at heart: to be the world’s most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think that’s a great way to do business.

From the very start, we knew that we wanted to be different from every payment processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another “cost of doing business.” We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

We’re looking for a Senior Product Manager who thrives in fast-paced, high-growth environments and wants to own meaningful, complex product deliveries end-to-end. This is a high-impact role responsible for shaping and evolving our merchant experiences across software and payment hardware — including our Point-of-Sale apps and connected payment devices. You’ll operate with significant ownership, drive clarity in ambiguity, and partner closely with engineering, design, and go-to-market teams to deliver measurable outcomes.

You may come from a startup, scale-up, or other rapid-growth company where priorities shift quickly, resources are constrained, and impact matters. You’re comfortable navigating complexity and turning it into execution. Mobile experience is a strong asset — but what matters most is your ability to build exceptional merchant-facing products in fast-moving environments.

Job requirements:

• 6+ years of product management experience, in a high-growth, fast-paced company
• Proficiency in agile development methodologies, along with experience using tools for roadmap planning and backlog management.
• Proven track record of shipping customer-facing products with measurable impact
• Comfortable operating in ambiguity and bringing structure to complexity
• Strong execution mindset — you move from idea to shipped product efficiently
• Highly data-informed but not data-paralyzed
• Excellent communicator who can simplify complex ideas
• Deeply customer-centric with strong product intuition

Nice to have:

• Experience building mobile applications (iOS or Android)
• Experience with connected hardware or hardware-software ecosystems
• Experience in fintech, payments, or SMB-focused products
• If you don’t check every box — apply anyway. High-performing product leaders often come from diverse paths.

Job responsibilities:

Strategy & Roadmap

• Define and drive the product vision for key commerce experiences
• Build and continuously evolve a clear, outcome-driven roadmap aligned to company objectives
• Make principled trade-offs between speed, scope, and quality
• Identify opportunities for innovation across software and hardware touchpoints

Execution & Delivery

• Own the full product lifecycle — from discovery and validation through launch and optimization
• Translate customer needs and business goals into clear, actionable product requirements
• Partner deeply with engineering and design to deliver high-quality experiences
• Maintain a continuously refined and prioritized backlog to drive execution with urgency while maintaining high standards
• Ship meaningful improvements consistently — not just big releases

Growth & Optimization

• Define and track KPIs tied to adoption, retention, performance, and merchant success
• Use data, research, and discovery habits to inform prioritization
• Continuously improve the merchant experience through iteration
• Develop strong intuition for what makes small businesses successful — and build for it

Cross-Functional Leadership

• Align stakeholders across engineering, operations, sales, support, and leadership
• Communicate product strategy and progress clearly at all levels
• Influence without authority
• Raise the bar for product thinking across the organization

Job benefits:

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcim’s unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, you’ll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (“HSA”): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Bharat Mattas

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Candidates must be eligible to work in Canada and be located in Calgary for this position.