Mutuel Clerk

Century Mile Racetrack and Casino

Century Casinos are known for their unique and dynamic environments where gaming, food & beverage and entertainment come together to provide an energetic and vibrant experience for their customers, making it a fast-paced, fun, and exciting work environment for its employees. We strive to be the employer of choice, Century Casinos implement innovative policies, practices, employee friendly initiatives and offer valuable benefits for its employees.

 Reporting to the Racing Pari-Mutuel Operations Manager, Century Mile Racetrack and Casino is looking for a part-time Mutuel Clerk to join our Off Track Betting (OTB) team for horse racing.

 The Role

To provide quality customer service to all Off Track Betting and Live Horse Racing patrons and assist them with placing wagers and utilizing betting machines. To develop, enhance and maintain positive and effective relations with customers and other employees. To operate within and comply with all rules and regulations put forth by Alberta Gaming, Liquor and Cannabis (AGLC) and the Canadian Pari-Mutuel Agency.

 What You’ll Do

• Providing exceptional customer service
• Processing horse racing bets on specialized betting terminals
• Maintains and balances a float
• Responds to and resolves guest issues, escalates as required
• Provides basic technical support for betting machines, machine malfunction diagnosis
• Reporting any suspicious activity to Security or Supervisor
• Preparation and maintenance of decoders and televisions
• Identifies and reports counterfeit bills. (Cashiers and Managers)
• Follows all rules outlined by the Canadian Pari-Mutuel Agency
• All other job duties as assigned

 What We’re Looking For

Candidate must possess strong:

• Cash handling skills with the ability to mentally calculate cash back to guests
• Computer skills to process transactions
• Organizational and time management skills
• Analytical ability and critical thinking
• Ability to organize and communicate thoughts
• Ability to carry out responsibilities with limited supervision

Education: High school diploma. A combination of education and experience may be considered. Related OTB experience preferred but not essential.

 Schedule:

• Varies shifts available; typically, 4-6 hour shifts

• Must have open availability; including but not limited to: Wednesday and Friday Evenings, Saturday afternoons and Wednesday to Friday Days.  

 Why Join Us?

• Be part of a team that values creativity, collaboration, and excellence
• Enjoy a fun, fast-paced workplace with opportunities for growth
• Earn tips based on great service and customer satisfaction
• Discounted food
• Employee Assistance Program
• On-site parking

 Apply Now!