Top Benefits
About the role
Department: ServiceNow
Location: Canada Compensation: $120,000 - $140,000 / year
Description
Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment.
Position Responsibilities
Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Answer technical and application configuration questions Configure and customize new applications and modules within the ServiceNow platform Implement new functionality for customers while following ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Provide analysis of problems and possible solutions Produce detailed documentation on all work completed Lead technical implementation teams including code review for less experienced consultants Develop and configure required integration components such as SSO, LDAP, and APIs Develop and enhance ServiceNow portal components to improve user experience Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient Conduct technical training and knowledge transfer sessions Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions Maintain 80% billable utilization target Other duties as assigned and requested
What You Bring
4+ years of experience implementing, configuring, and customizing ServiceNow 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP) Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog) Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0 Familiarity with integrations using REST/SOAP web services Ability to work remotely and collaborate with distributed teams Ability to understand and implement complex end-user requirements Strong organizational skills and ability to manage multiple projects Certifications: Required: ServiceNow Certified System Administrator (CSA) Required: ServiceNow Implementation Specialist certification in two or more application areas
Benefits
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
Flexible remote work options
Additional PTO day for mental health Competitive paid time off Half-day Fridays Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance Competitive training & development programs Extended Healthcare Plan Group RRSP with employer match 10 days toward bereavement leave Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.
Annual Compensation Range
The anticipated compensation range for this position is $120,000-140,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
Not the right fit? Search for Technical Consultant jobs in Canada
About Crossfuze
Crossfuze helps organizations create and maintain a competitive advantage through innovative workflow design, white glove support and technology that enhances effectiveness and resilience in a rapidly changing landscape of work. At Crossfuze, we embrace the power of change to create value and shared success for our clients, people, partners, and communities. The passion and expertise that our employees bring to work every day is second to none; because we hire the best, you’ll be working with the best.
We are a multi-award winning ServiceNow Elite Sales and Services Partner with over 2,500 implementations and 20+ years of Enterprise Service Management experience. Crossfuze is also a Preferred Microsoft Gold Cloud Solutions Partner with expertise in Cloud Productivity, Azure, SCCM and more.
Crossfuze is devoted to cultivating and upholding a culture of diversity and connectivity. We enjoy a culture of passionate, innovative, and multifaceted people that bring a uniqueness of their own to work each day. This allows us to consistently grow and learn from one another, which in turn, makes us stronger together.
We want our employees to make their career with Crossfuze. With an emphasis on a remote workforce and promoting from within, we provide training and development opportunities to all employees who seek to learn and grow in their careers.
Similar Jobs
Top Benefits
About the role
Department: ServiceNow
Location: Canada Compensation: $120,000 - $140,000 / year
Description
Our Senior ServiceNow Technical Consultant provides guidance to our customers related to the processes they are attempting to model as well as automate in ServiceNow and develop solutions for the customer’s ServiceNow environment.
Position Responsibilities
Provide hands-on development assistance, including form configuration, workflow administration, reporting, data imports, custom scripting, and third-party software integrations Coordinate with the Crossfuze Engagement Manager and Customer stakeholders to understand business requirements and rationale behind changes to existing functionality as well as new functionality to be deployed Draft user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them Answer technical and application configuration questions Configure and customize new applications and modules within the ServiceNow platform Implement new functionality for customers while following ServiceNow best practices Assist in troubleshooting ServiceNow upgrades, patching, and release management Provide analysis of problems and possible solutions Produce detailed documentation on all work completed Lead technical implementation teams including code review for less experienced consultants Develop and configure required integration components such as SSO, LDAP, and APIs Develop and enhance ServiceNow portal components to improve user experience Wherever possible, enable the customer’s ServiceNow administrator(s) to be self-sufficient Conduct technical training and knowledge transfer sessions Research systems and/or programs to determine causes of failure or poor operational performance; then define, test, and implement detailed solutions Maintain 80% billable utilization target Other duties as assigned and requested
What You Bring
4+ years of experience implementing, configuring, and customizing ServiceNow 3+ years of experience with common web technologies and networking (e.g., XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP) Strong understanding of ITIL methodologies and IT Service Management (ITSM) processes (Incident, Problem, Change, Release, SLM, Service Catalog) Experience with Single Sign-On (SSO) using authentication methods such as token-based authentication, SAML 1.1, and SAML 2.0 Familiarity with integrations using REST/SOAP web services Ability to work remotely and collaborate with distributed teams Ability to understand and implement complex end-user requirements Strong organizational skills and ability to manage multiple projects Certifications: Required: ServiceNow Certified System Administrator (CSA) Required: ServiceNow Implementation Specialist certification in two or more application areas
Benefits
The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
Flexible remote work options
Additional PTO day for mental health Competitive paid time off Half-day Fridays Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.
Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance Competitive training & development programs Extended Healthcare Plan Group RRSP with employer match 10 days toward bereavement leave Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.
Annual Compensation Range
The anticipated compensation range for this position is $120,000-140,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors.
Equal Employment Opportunity
Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.
Not the right fit? Search for Technical Consultant jobs in Canada
About Crossfuze
Crossfuze helps organizations create and maintain a competitive advantage through innovative workflow design, white glove support and technology that enhances effectiveness and resilience in a rapidly changing landscape of work. At Crossfuze, we embrace the power of change to create value and shared success for our clients, people, partners, and communities. The passion and expertise that our employees bring to work every day is second to none; because we hire the best, you’ll be working with the best.
We are a multi-award winning ServiceNow Elite Sales and Services Partner with over 2,500 implementations and 20+ years of Enterprise Service Management experience. Crossfuze is also a Preferred Microsoft Gold Cloud Solutions Partner with expertise in Cloud Productivity, Azure, SCCM and more.
Crossfuze is devoted to cultivating and upholding a culture of diversity and connectivity. We enjoy a culture of passionate, innovative, and multifaceted people that bring a uniqueness of their own to work each day. This allows us to consistently grow and learn from one another, which in turn, makes us stronger together.
We want our employees to make their career with Crossfuze. With an emphasis on a remote workforce and promoting from within, we provide training and development opportunities to all employees who seek to learn and grow in their careers.