About the role
Job Requisition Id: 193925
Business Function: CCMO Integration
Primary City: Toronto
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2025-09-05
JOB DESCRIPTION
The Director leads the user experience (UX) design for all customer-facing digital experiences, ensuring the delivery of high quality and impactful digital design solutions, whilst delivering Design Thinking across the organization. Develops the vision and process for user experience from concept to completion and acts as functional “owner” of the website and any digital interface and mobile applications. Works with the Product and Technology to create digital experiences which provide customers access to Canada Post’s products and services and drive business growth.
JOB RESPONSIBILITIES
Below are the main job requirements and responsibilities for the Director, Design and User Experience.
-
Leads, manages and mentors a team of user experience (UX) professionals through major design projects as well as maintaining a foundational UX practice.
-
Collaborates closely with stakeholders such as Marketing, Communications, Technology, and Product Management to design and develop new digital functionality from a user experience perspective, increasing business growth through improved customer experience and value.
-
Works with the Product and Technology teams to build prototypes for digital applications that translate the strategy and vision into a functional user experience.
-
Oversees the functionality and relevance of all customer-facing digital applications including the corporate website, mobile applications, and shipping and mailing tools. Ensures the day-to-day content on the site matches tone and engages the end user.
-
Leads the design and build of user experience guidelines and policies and ensures they are applied consistently.
-
Oversees UX research, and provides analysis and reporting of research insights to key stakeholders. Recommends and implements improvements.
-
Acts as expert internal consultant and advocate for the value of UX. Builds awareness and understanding within the business to increase the benefits and drive further revenue growth.
-
Accountable for effective budgeting, responsible for performance management and team engagement, responsible for setting standards, development, implementation and monitoring of process improvement, promote training and education at all levels, lead projects beyond the scope of the team.
QUALIFICATIONS
Education
- Post-secondary degree in Design, HCI (human computer Interaction), OR other related discipline, or equivalent practical experience.
Experience
- 7+ years’ experience of demonstrated experience in UX or CX roles
- 3+ years of people management and leadership experience
- 3+ years of experience managing team budgets and targets
- Expertise in user-centered design, with a portfolio demonstrating a history of impactful, data-informed product design decisions
- Experience leading and operating in a fast paced, dynamic environment.
Other Candidate Requirements
-
Breadth across UX disciplines including design, content, research, and front-end development.
-
Experience working closely with Product and Technology; ability to represent and stand up for the UX function when working across disciplines.
-
Expert ability in defining a design vision and bringing it to life by leading UX leaders and their teams. Ability not only to articulate a strategic vision but also have the capacity to roll-up the sleeves and design if required.
-
A track record of success designing innovative solutions for complex workflows for B2C or B2B products.
-
Experience hiring, leading and developing a large user experience team.
-
Proven success marrying long-term quality and short-term impact.
-
Solid experience guiding or managing user research and usability testing.
-
Highly organized, strong attention to detail, excellent verbal and written communication skills.
Canada Post’s values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post
As the country’s leading ecommerce parcel delivery company, we are committed to the greener good and delivering a stronger Canada.
Canadians are at the heart of everything we do. We are dedicated to serving communities and businesses from coast to coast to coast, and are transforming to meet their rapidly evolving needs and expectations.
Delivering for Canadians
We are the only delivery organization with the network – and commitment – to serve all Canadians.
We deliver to all of the more than 17 million addresses in urban, rural and remote locations across Canada.
We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country.
Our nearly 68,000 employees are the heart of our company and our greatest ambassadors. They connect us with Canadians and are proud to serve the communities where they live and work.
United in purpose
The needs of Canadians are changing significantly, and we are changing with them. Our purpose and transformation plan, A Stronger Canada – Delivered, is our commitment to the country we proudly serve. It is anchored by three pillars:
Delivering for all Canadians - We are committed to delivering more by expanding capacity, improving service and tracking, and stepping up for small businesses.
Social and environmental leadership - More than ever, we are dedicated to diversity and inclusion, protecting the environment and reconciliation with Indigenous and northern communities.
Our employee promise - Our employees are the face, spirit and future of Canada Post. Putting their needs at the forefront is a priority – and always will be.
About the role
Job Requisition Id: 193925
Business Function: CCMO Integration
Primary City: Toronto
Province: Ont. - GTA
Employment Type: Full-Time
Employment Status: Permanent
Language Requirement: English Essential
Employee Class and Level:
Number of Vacancies 1
Job Closing Date (YYYY-MM-DD): 2025-09-05
JOB DESCRIPTION
The Director leads the user experience (UX) design for all customer-facing digital experiences, ensuring the delivery of high quality and impactful digital design solutions, whilst delivering Design Thinking across the organization. Develops the vision and process for user experience from concept to completion and acts as functional “owner” of the website and any digital interface and mobile applications. Works with the Product and Technology to create digital experiences which provide customers access to Canada Post’s products and services and drive business growth.
JOB RESPONSIBILITIES
Below are the main job requirements and responsibilities for the Director, Design and User Experience.
-
Leads, manages and mentors a team of user experience (UX) professionals through major design projects as well as maintaining a foundational UX practice.
-
Collaborates closely with stakeholders such as Marketing, Communications, Technology, and Product Management to design and develop new digital functionality from a user experience perspective, increasing business growth through improved customer experience and value.
-
Works with the Product and Technology teams to build prototypes for digital applications that translate the strategy and vision into a functional user experience.
-
Oversees the functionality and relevance of all customer-facing digital applications including the corporate website, mobile applications, and shipping and mailing tools. Ensures the day-to-day content on the site matches tone and engages the end user.
-
Leads the design and build of user experience guidelines and policies and ensures they are applied consistently.
-
Oversees UX research, and provides analysis and reporting of research insights to key stakeholders. Recommends and implements improvements.
-
Acts as expert internal consultant and advocate for the value of UX. Builds awareness and understanding within the business to increase the benefits and drive further revenue growth.
-
Accountable for effective budgeting, responsible for performance management and team engagement, responsible for setting standards, development, implementation and monitoring of process improvement, promote training and education at all levels, lead projects beyond the scope of the team.
QUALIFICATIONS
Education
- Post-secondary degree in Design, HCI (human computer Interaction), OR other related discipline, or equivalent practical experience.
Experience
- 7+ years’ experience of demonstrated experience in UX or CX roles
- 3+ years of people management and leadership experience
- 3+ years of experience managing team budgets and targets
- Expertise in user-centered design, with a portfolio demonstrating a history of impactful, data-informed product design decisions
- Experience leading and operating in a fast paced, dynamic environment.
Other Candidate Requirements
-
Breadth across UX disciplines including design, content, research, and front-end development.
-
Experience working closely with Product and Technology; ability to represent and stand up for the UX function when working across disciplines.
-
Expert ability in defining a design vision and bringing it to life by leading UX leaders and their teams. Ability not only to articulate a strategic vision but also have the capacity to roll-up the sleeves and design if required.
-
A track record of success designing innovative solutions for complex workflows for B2C or B2B products.
-
Experience hiring, leading and developing a large user experience team.
-
Proven success marrying long-term quality and short-term impact.
-
Solid experience guiding or managing user research and usability testing.
-
Highly organized, strong attention to detail, excellent verbal and written communication skills.
Canada Post’s values and behaviours
Our Values - Trust, Respect and Deliver represent our fundamental promise to ourselves, our expectations of one and another and our shared duty to our country.
Our behaviours – Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions.
We’re committed to living these values and practicing these behaviours every day. Learn more about the values and behaviours by visiting the Canada Post website.
About Canada Post
As the country’s leading ecommerce parcel delivery company, we are committed to the greener good and delivering a stronger Canada.
Canadians are at the heart of everything we do. We are dedicated to serving communities and businesses from coast to coast to coast, and are transforming to meet their rapidly evolving needs and expectations.
Delivering for Canadians
We are the only delivery organization with the network – and commitment – to serve all Canadians.
We deliver to all of the more than 17 million addresses in urban, rural and remote locations across Canada.
We operate the largest retail network in Canada, with almost 5,900 post offices in every corner of the country.
Our nearly 68,000 employees are the heart of our company and our greatest ambassadors. They connect us with Canadians and are proud to serve the communities where they live and work.
United in purpose
The needs of Canadians are changing significantly, and we are changing with them. Our purpose and transformation plan, A Stronger Canada – Delivered, is our commitment to the country we proudly serve. It is anchored by three pillars:
Delivering for all Canadians - We are committed to delivering more by expanding capacity, improving service and tracking, and stepping up for small businesses.
Social and environmental leadership - More than ever, we are dedicated to diversity and inclusion, protecting the environment and reconciliation with Indigenous and northern communities.
Our employee promise - Our employees are the face, spirit and future of Canada Post. Putting their needs at the forefront is a priority – and always will be.