Collection and Customer Service Agent
Top Benefits
About the role
Who are we?
A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth over the last few years, notably with the acquisition of the major company iFinance Canada in 2022. Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to become a top three principal specialist and alternative lender in Canada in the next year.
What is your mission? Answer phone calls and emails from clients; Proceed with the follow-up of clients in arrears; Follow unpaid accounts; Initiate judicial procedures for recovery; Follow cases sent for judicial procedures; Research information on clients to be applied in judgements; Initiate follow ups with automobile insurance companies in the case of total loss; Follow up with impound lots when cars are seized; Start follow ups on cases sent to investigation services.
Interested? This job is for you if: You enjoy contributing to company activities; You are a meticulous, rigorous, organized person who shows discernment; You have customer service experience; You are comfortable using databases; You work well independently and as part of a team.
Requirements: Proven experience as a debt collector; Understanding of relevant legal requirements; Excellent communication and interpersonal skills; Ability to negotiate and persuade; Capacity to be polite and show compassion without losing confidence; Professional level with MS Office and databases.
Competencies: Excellent ability to listen and communicate (written and oral); Ability to manage multiple tasks at a time and navigate multiple screens while helping a client; Must pass a criminal background check; Keep a calm and distraction free space; Organizational and problem solving skills; Strong attention to detail; Ability to work independently and in a team. This post can be stressful, requires perseverance, and sense of urgency. A recovery agent needs to be able to balance firmness with empathy to succeed in this role.
What awaits you? Fulltime Permanent position, 37.5 h per week; 830am to 5pm schedule; Welcoming and casual setting; Comprehensive benefits, Company matched RRSP, gym, 3 weeks paid vacation, and more.
Other information No sponsorship provided; This is an in office job in Québec City; The office is located in the industrial sector of Ste-Foy, on site parking available.
Looking for engaging work where you will reach your potential? This is exactly what Iceberg offers you! Apply right away!
Benefits: Health and Dental insurance Disability insurance Paid holiday Matched RRSP Company events On site gym and parking Casual attire
Schedule: Monday to Friday Weekends as needed
Not the right fit? Search for Collection and Customer Service Agent jobs in Vancouver, British Columbia, Canada
About iFinance Canada
iFinance Canada, a Canadian FinTech company, offers digital and flexible financing solutions that help businesses improve cash flow, strengthen customer retention, and eliminate financial barriers to service.
We partner with healthcare providers, merchants, and service-based businesses to offer instant, risk-free payment plans, helping clients say yes to more treatments and services without financial hesitation. Our financing programs are tailored to support business growth, long-term customer acquisition, and higher conversion rates.
✔ Flexible financing up to $40,000, with terms up to 84 months ✔ No merchant fees, zero risk for providers ✔ Bilingual support (English & French), 7 days a week ✔ Seamless integration & fast onboarding ✔ 0% financing options available for select programs
Now Offering Personal Loans in Partnership with Circle K Beyond service provider financing, we now offer personal loans up to $3,000 through Circle K x iFinance Canada, giving consumers instant access to flexible financing wherever they need it.
Industries We Support: From medical, dental, and veterinary to home improvement, auto, and professional services, we provide tailored financing solutions that help businesses increase affordability, cash flow, and long-term success.
💡 Let’s connect and explore how iFinance can help your business grow.
Similar Jobs
Collection and Customer Service Agent
Top Benefits
About the role
Who are we?
A leader in automobile financing, Iceberg Finance is a Fintech experiencing exceptional growth over the last few years, notably with the acquisition of the major company iFinance Canada in 2022. Finalist in 2022 and 2023 as one of the top lenders according to the Canadian Lender Association (CLA), Iceberg Finance aims to become a top three principal specialist and alternative lender in Canada in the next year.
What is your mission? Answer phone calls and emails from clients; Proceed with the follow-up of clients in arrears; Follow unpaid accounts; Initiate judicial procedures for recovery; Follow cases sent for judicial procedures; Research information on clients to be applied in judgements; Initiate follow ups with automobile insurance companies in the case of total loss; Follow up with impound lots when cars are seized; Start follow ups on cases sent to investigation services.
Interested? This job is for you if: You enjoy contributing to company activities; You are a meticulous, rigorous, organized person who shows discernment; You have customer service experience; You are comfortable using databases; You work well independently and as part of a team.
Requirements: Proven experience as a debt collector; Understanding of relevant legal requirements; Excellent communication and interpersonal skills; Ability to negotiate and persuade; Capacity to be polite and show compassion without losing confidence; Professional level with MS Office and databases.
Competencies: Excellent ability to listen and communicate (written and oral); Ability to manage multiple tasks at a time and navigate multiple screens while helping a client; Must pass a criminal background check; Keep a calm and distraction free space; Organizational and problem solving skills; Strong attention to detail; Ability to work independently and in a team. This post can be stressful, requires perseverance, and sense of urgency. A recovery agent needs to be able to balance firmness with empathy to succeed in this role.
What awaits you? Fulltime Permanent position, 37.5 h per week; 830am to 5pm schedule; Welcoming and casual setting; Comprehensive benefits, Company matched RRSP, gym, 3 weeks paid vacation, and more.
Other information No sponsorship provided; This is an in office job in Québec City; The office is located in the industrial sector of Ste-Foy, on site parking available.
Looking for engaging work where you will reach your potential? This is exactly what Iceberg offers you! Apply right away!
Benefits: Health and Dental insurance Disability insurance Paid holiday Matched RRSP Company events On site gym and parking Casual attire
Schedule: Monday to Friday Weekends as needed
Not the right fit? Search for Collection and Customer Service Agent jobs in Vancouver, British Columbia, Canada
About iFinance Canada
iFinance Canada, a Canadian FinTech company, offers digital and flexible financing solutions that help businesses improve cash flow, strengthen customer retention, and eliminate financial barriers to service.
We partner with healthcare providers, merchants, and service-based businesses to offer instant, risk-free payment plans, helping clients say yes to more treatments and services without financial hesitation. Our financing programs are tailored to support business growth, long-term customer acquisition, and higher conversion rates.
✔ Flexible financing up to $40,000, with terms up to 84 months ✔ No merchant fees, zero risk for providers ✔ Bilingual support (English & French), 7 days a week ✔ Seamless integration & fast onboarding ✔ 0% financing options available for select programs
Now Offering Personal Loans in Partnership with Circle K Beyond service provider financing, we now offer personal loans up to $3,000 through Circle K x iFinance Canada, giving consumers instant access to flexible financing wherever they need it.
Industries We Support: From medical, dental, and veterinary to home improvement, auto, and professional services, we provide tailored financing solutions that help businesses increase affordability, cash flow, and long-term success.
💡 Let’s connect and explore how iFinance can help your business grow.