Client Care and Sales Representative
Top Benefits
About the role
About Us
The Aqua Life Swim Academy is dedicated to teaching swimmers of all ages essential swimming skills in a fun, safe, and supportive environment. We pride ourselves on small class sizes, personalized attention, and exceptional customer service. As we expand our reach in the Burlington area, we’re looking for a passionate, Client Care and Sales Representative to join our dynamic team.
Job Overview
As a Client Care and Sales Representative, you will play a key role in promoting and selling our swim lesson programs while providing top-tier customer care. You will be the first point of contact for potential and existing clients, helping them understand the value of our swim lessons, resolving their inquiries, and ensuring a positive overall experience. Your goal will be to increase enrolments through excellent communication, relationship-building, and proactive sales outreach.
Key Responsibilities
Sales and Enrolment: Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies. Engage with previous swimmers and leads.
Customer Care: Serve as the primary point of contact for new and existing clients, answering questions, resolving concerns, and ensuring a smooth customer experience.
Lead Management: Handle incoming inquiries, follow up on leads generated through marketing activities (e.g., events, advertising, referrals), and manage client databases effectively.
Objection Handling: Address client concerns with confidence and empathy, using proven sales techniques to overcome objections and encourage enrolment.
Communication: Engage with our clients in a clear, professional manner, ensuring their needs are understood and met.
Merchandise Sales: Promote and assist clients with purchasing swim-related merchandise and other products.
Collaboration: Work closely with the instructional and administrative teams to ensure that client expectations align with lesson plans and schedules.
What We're Looking For:
Experience in sales or customer service, preferably in a gym, fitness center, or membership-based business (front desk, membership sales, admissions, or similar) or in a previous administrative position.
Customer-Centric: A friendly, empathetic communicator who is motivated to help clients achieve their goals. Admin, marketing, teaching, coaching, or working with families is a plus.
Self-Motivated: Ability to work independently and proactively pursue leads and close sales.
Organizational Skills: Excellent organizational and multitasking abilities to manage daily inquiries, follow-ups, and administrative tasks efficiently.
Communication Skills: Strong verbal and written communication skills in English. A positive, engaging phone manner is essential.
Tech-Savvy: Intermediate skills in Microsoft Word, Excel, and experience with customer relationship management (CRM) software.
Team Player: Willingness to collaborate with team members across departments to provide the best possible client experience.
Work from home setup – A reliable internet connection, computer and a quiet, professional workspace.
What We Offer:
Competitive starting wage $20 per hour.
Opportunity for salary increases after 12 months of continuous service.
Schedule: Tuesday through Saturday 9am to 5pm.
Team-building events and a supportive work environment.
Discounts on swim lessons for family members.
Opportunity for growth and professional development.
About The Aqua Life Swim Academy
ALSA is a Private Swim School dedicated to improving the Aqua Lives of children, teens and adults! We are based out of Ottawa, Ontario and offer private/semi private swimming lessons to all ages.
We currently operate out of four locations throughout the city for our clients convenience. We are proud to have served over 1200 clients in the Ottawa area and now with the introduction of two new locations in the city we are providing over 300 customized swim lessons per month.
Our Mission:
We strive to enrich every child, teen and adult's Aqua Life by meeting their individual needs. Our purpose is to develop swimmers in a safe and private/semi private lesson customized to their specific needs.
Client Care and Sales Representative
Top Benefits
About the role
About Us
The Aqua Life Swim Academy is dedicated to teaching swimmers of all ages essential swimming skills in a fun, safe, and supportive environment. We pride ourselves on small class sizes, personalized attention, and exceptional customer service. As we expand our reach in the Burlington area, we’re looking for a passionate, Client Care and Sales Representative to join our dynamic team.
Job Overview
As a Client Care and Sales Representative, you will play a key role in promoting and selling our swim lesson programs while providing top-tier customer care. You will be the first point of contact for potential and existing clients, helping them understand the value of our swim lessons, resolving their inquiries, and ensuring a positive overall experience. Your goal will be to increase enrolments through excellent communication, relationship-building, and proactive sales outreach.
Key Responsibilities
Sales and Enrolment: Proactively promote and sell swim lesson programs to prospective clients, utilizing inbound and outbound sales strategies. Engage with previous swimmers and leads.
Customer Care: Serve as the primary point of contact for new and existing clients, answering questions, resolving concerns, and ensuring a smooth customer experience.
Lead Management: Handle incoming inquiries, follow up on leads generated through marketing activities (e.g., events, advertising, referrals), and manage client databases effectively.
Objection Handling: Address client concerns with confidence and empathy, using proven sales techniques to overcome objections and encourage enrolment.
Communication: Engage with our clients in a clear, professional manner, ensuring their needs are understood and met.
Merchandise Sales: Promote and assist clients with purchasing swim-related merchandise and other products.
Collaboration: Work closely with the instructional and administrative teams to ensure that client expectations align with lesson plans and schedules.
What We're Looking For:
Experience in sales or customer service, preferably in a gym, fitness center, or membership-based business (front desk, membership sales, admissions, or similar) or in a previous administrative position.
Customer-Centric: A friendly, empathetic communicator who is motivated to help clients achieve their goals. Admin, marketing, teaching, coaching, or working with families is a plus.
Self-Motivated: Ability to work independently and proactively pursue leads and close sales.
Organizational Skills: Excellent organizational and multitasking abilities to manage daily inquiries, follow-ups, and administrative tasks efficiently.
Communication Skills: Strong verbal and written communication skills in English. A positive, engaging phone manner is essential.
Tech-Savvy: Intermediate skills in Microsoft Word, Excel, and experience with customer relationship management (CRM) software.
Team Player: Willingness to collaborate with team members across departments to provide the best possible client experience.
Work from home setup – A reliable internet connection, computer and a quiet, professional workspace.
What We Offer:
Competitive starting wage $20 per hour.
Opportunity for salary increases after 12 months of continuous service.
Schedule: Tuesday through Saturday 9am to 5pm.
Team-building events and a supportive work environment.
Discounts on swim lessons for family members.
Opportunity for growth and professional development.
About The Aqua Life Swim Academy
ALSA is a Private Swim School dedicated to improving the Aqua Lives of children, teens and adults! We are based out of Ottawa, Ontario and offer private/semi private swimming lessons to all ages.
We currently operate out of four locations throughout the city for our clients convenience. We are proud to have served over 1200 clients in the Ottawa area and now with the introduction of two new locations in the city we are providing over 300 customized swim lessons per month.
Our Mission:
We strive to enrich every child, teen and adult's Aqua Life by meeting their individual needs. Our purpose is to develop swimmers in a safe and private/semi private lesson customized to their specific needs.