Top Benefits
About the role
How will you CONTRIBUTE and GROW?
Air Liquide is Hiring for a Customer Experience Representative in Burlington !At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you!
Collaborative work team
Competitive compensation (base + bonus)
Attractive pension plan
Comprehensive benefits available on the 1st day of employment!
Day shift and no weekends!!!
Ultra-safe work environment
Recruiter: Stéphanie Reid / stephanie.reid@airliquide.com / 438-699-9441
A Customer Experience Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact.
Ensures customer service:
Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, receive and process customer orders (phone, email, fax). Perform and prepare contract reviews, quotations and standard tender requests to customers. Work with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs. In addition to displaying excellent customer service skills, the incumbent must also demonstrate strong administrative and communications skills in a fast paced environment.
Proactive in sales: Generate sales leads provide support to the local executives for back-office activities. Upselling and cross-selling products to existing customers. Leverages sales promotions to grow sales. Perform post-sale follow –up to ensure customer satisfaction. Takes part in the new development of new markets and applications by using pertinent methods and tools. Responsible for growing a portfolio of house accounts customers and sales to these customers. Responsible for meeting personal/customer service team sales targets and call handling quotas
___________________Are you a MATCH?
Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge: Ring Central, Computer systems, Google Suites, ERP, CRM
Skills: good written and oral communication English/ French an asset;
Experience: 2 to 5 years of experience in a similar position
Competencies: time management, team collaboration, excellent communication and interpersonal skills
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.
Top Benefits
About the role
How will you CONTRIBUTE and GROW?
Air Liquide is Hiring for a Customer Experience Representative in Burlington !At Air Liquide Canada, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We are looking for you!
Collaborative work team
Competitive compensation (base + bonus)
Attractive pension plan
Comprehensive benefits available on the 1st day of employment!
Day shift and no weekends!!!
Ultra-safe work environment
Recruiter: Stéphanie Reid / stephanie.reid@airliquide.com / 438-699-9441
A Customer Experience Representative will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The main purpose of this position will be to work in a welding and industrial gas Industry answering all customer inquiries as the first point of contact.
Ensures customer service:
Identify and assess customers’ needs to achieve satisfaction, build sustainable relationships and trust with customer accounts through open and interactive communication, Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution, receive and process customer orders (phone, email, fax). Perform and prepare contract reviews, quotations and standard tender requests to customers. Work with sales, logistics & supply chain and the administration team to satisfy ever-evolving customer needs. In addition to displaying excellent customer service skills, the incumbent must also demonstrate strong administrative and communications skills in a fast paced environment.
Proactive in sales: Generate sales leads provide support to the local executives for back-office activities. Upselling and cross-selling products to existing customers. Leverages sales promotions to grow sales. Perform post-sale follow –up to ensure customer satisfaction. Takes part in the new development of new markets and applications by using pertinent methods and tools. Responsible for growing a portfolio of house accounts customers and sales to these customers. Responsible for meeting personal/customer service team sales targets and call handling quotas
___________________Are you a MATCH?
Education: Post-secondary diploma (College or University) in Marketing, Sales or a related field
Specialized knowledge: Ring Central, Computer systems, Google Suites, ERP, CRM
Skills: good written and oral communication English/ French an asset;
Experience: 2 to 5 years of experience in a similar position
Competencies: time management, team collaboration, excellent communication and interpersonal skills
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
About Air Liquide
Air Liquide is a world leader in gases, technologies and services for industry and healthcare. Present in 72 countries with 67,800 employees, the Group serves more than 4 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the Group’s activities since its creation in 1902.
Taking action today while preparing the future is at the heart of Air Liquide’s strategy. With ADVANCE, its strategic plan for 2025, Air Liquide is targeting a global performance, combining financial and extra-financial dimensions. Positioned on new markets, the Group benefits from major assets such as its business model combining resilience and strength, its ability to innovate and its technological expertise. The Group develops solutions contributing to climate and the energy transition—particularly with hydrogen—and takes action to progress in areas of healthcare, digital and high technologies.
Air Liquide’s revenue amounted to more than 27.5 billion euros in 2023. Air Liquide is listed on the Euronext Paris stock exchange (compartment A) and belongs to the CAC 40, CAC 40 ESG, EURO STOXX 50, FTSE4Good and DJSI Europe indexes.