Top Benefits
About the role
Job Title – Field Specialist, WBC
Department – Operations
Reports to – Service Line Manager
Job Summary
The Field Specialist is primarily responsible to support and mentor the Operations team by acting as front-line field support, with a main focus on the Wellbore Construction product line, while cross training within other product lines. They will be required to plan and execute high profile operations, with a focus on primary excellence, safety and job quality. The Field Specialist will provide operational intelligence and support to the North American Sales, and all other NCS business units. They will be required to coordinate with SLM’s, PLM’s, Engineering & Tech Services for any and all product line development, testing and field implementation. As a specialist in operations, they will be required to train and uphold the ongoing development of the NCS Service Line training, while working with all the teams to grow profitable revenue for NCS and grow the partnership with the customers.
Key Areas of Responsibility
Supervise and plan critical well operations and planning
Organize and liaise with customer and NCS Operations
Complete the well optimization process meeting with customer
Ensure, uphold, and deliver job quality and customer satisfaction
Provide operational support and guidance to the customer of NCS Standard Operating Procedures (SOP) and best practices
Diagnose job issues and perform/recommend remedial job steps to ensure operational efficiency
Provide rotational on-call support to North American field operations, districts, and all field representatives
Provide operational support to Business Development and Sales teams in North America
Provide real time updates while in the field on the job operations
Coordinate with and work alongside Tech Services, Service/Product Line Managers on prototype and non-production released tool
Participate in tech reviews & performance review meetings, product development, including product testing and research in the Tech Center
Coordinate with Service/Product Line Managers and Tech Services to assist with field trials
Provide necessary documentation and reporting to Service/Product Line Managers and Tech Services
Attend and provide operational expertise during customer meetings
Maintain and uphold the highest degree of customer support and relations
Coordinate, support and select job specific and customer specific Equipment for upcoming jobs
Support the Dispatch Team with operational insight, and customer specific knowledge
Conduct initial NCS Service Line training (Wellbore Construction & Fracturing System), for any and all field employees and contractors
Conduct in-house Service Line training for the BD, Tech Services and Sales teams
Continuously reviewing SOP’s and updating as conditions, customers, and environments change
Continuously working with manufacturing, tech services and engineering with any field related issues
Continuously working with warehousemen to ensure build processes are being followed and updated when required
Organize and complete operational evaluations on all field representatives on a yearly basis, or as needed
Champion the development of the NCS Service Line training
Help to promote safe work practices and higher standards of performance
Support and uphold HS&E policies and procedures of NCS and the customer
Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise
Participate in Personal Development for Success (PDS)
Other duties, relevant to the position, shall be assigned as required
Knowledge, Skills & Abilities
High School Diploma or GED equivalent; preferred
Technical Certificate/Diploma or Degree; preferred
Minimum of 8 years of direct industry experience
Industry related experience including Liner Hangers, Liner Top packers with TBSA, Stage Tools, Open Hole Hydraulic Tools, Permanent Packers, Airlocks or Floatation collars, Toe Ports, Ball Drop systems and Sleeve systems in an Open Hole or Cemented Applications
Drilling Rig Experience is an asset
Previous experience in Wellbore Construction, Fracture Services or Enhanced Oil Recovery
Valid Driver’s license
Proficient with Microsoft Office Suites
Experience in SharePoint; asset
Work with other teams, and exhibit effective communication
Self-motivated with excellent organizational and time management skills
Hands - on approach to problem solving
Excellent judgement, ability to plan ahead
High level of efficiency & work ethic, with specific attention to details
Ability to handle multiple priorities simultaneously, manage priorities
Ability to handle stressful situations
Ability to perform job responsibilities in all weather conditions
Perform physical labor when necessary, in addition to standing or travelling for long periods of time
Ability to move or lift 25lbs – 50lbs
Additional Information
Status: Overtime Exempt
Employment Classification: Full-time, Regular
Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
Special Equipment: Truck, Cell Phone & Laptop
Valid Passport Required
Travel: Domestic travel to various field locations and international travel may be required
Eligibility: Field Compensation Rates
Bonus: Eligible
Criminal background check required for all positions
Safety sensitive positions will require additional pre-employment testing
Core Competencies
Teamwork/Collaboration – Able to work cooperatively with other individuals
Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
Accountability – Obligation or willingness to be answerable for an outcome
About NCS Multistage LLC
NCS Multistage, LLC is the world leader in coiled-tubing-enabled hydraulic fracturing technology used for multistage oil and gas well completions in shale and other unconventional formations.
The company's patented Multistage Unlimited® frac-isolation system allows operating companies to design and execute optimized completions for better production and enhanced ultimate recovery. The system requires less onsite equipment, less water, and fewer personnel than other methods, resulting in important economic, environmental, and safety benefits.
NCS has a record of more than 7,700 successful multistage completions in North America, Mexico, South America, Australia, Russia, and China.
Top Benefits
About the role
Job Title – Field Specialist, WBC
Department – Operations
Reports to – Service Line Manager
Job Summary
The Field Specialist is primarily responsible to support and mentor the Operations team by acting as front-line field support, with a main focus on the Wellbore Construction product line, while cross training within other product lines. They will be required to plan and execute high profile operations, with a focus on primary excellence, safety and job quality. The Field Specialist will provide operational intelligence and support to the North American Sales, and all other NCS business units. They will be required to coordinate with SLM’s, PLM’s, Engineering & Tech Services for any and all product line development, testing and field implementation. As a specialist in operations, they will be required to train and uphold the ongoing development of the NCS Service Line training, while working with all the teams to grow profitable revenue for NCS and grow the partnership with the customers.
Key Areas of Responsibility
Supervise and plan critical well operations and planning
Organize and liaise with customer and NCS Operations
Complete the well optimization process meeting with customer
Ensure, uphold, and deliver job quality and customer satisfaction
Provide operational support and guidance to the customer of NCS Standard Operating Procedures (SOP) and best practices
Diagnose job issues and perform/recommend remedial job steps to ensure operational efficiency
Provide rotational on-call support to North American field operations, districts, and all field representatives
Provide operational support to Business Development and Sales teams in North America
Provide real time updates while in the field on the job operations
Coordinate with and work alongside Tech Services, Service/Product Line Managers on prototype and non-production released tool
Participate in tech reviews & performance review meetings, product development, including product testing and research in the Tech Center
Coordinate with Service/Product Line Managers and Tech Services to assist with field trials
Provide necessary documentation and reporting to Service/Product Line Managers and Tech Services
Attend and provide operational expertise during customer meetings
Maintain and uphold the highest degree of customer support and relations
Coordinate, support and select job specific and customer specific Equipment for upcoming jobs
Support the Dispatch Team with operational insight, and customer specific knowledge
Conduct initial NCS Service Line training (Wellbore Construction & Fracturing System), for any and all field employees and contractors
Conduct in-house Service Line training for the BD, Tech Services and Sales teams
Continuously reviewing SOP’s and updating as conditions, customers, and environments change
Continuously working with manufacturing, tech services and engineering with any field related issues
Continuously working with warehousemen to ensure build processes are being followed and updated when required
Organize and complete operational evaluations on all field representatives on a yearly basis, or as needed
Champion the development of the NCS Service Line training
Help to promote safe work practices and higher standards of performance
Support and uphold HS&E policies and procedures of NCS and the customer
Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise
Participate in Personal Development for Success (PDS)
Other duties, relevant to the position, shall be assigned as required
Knowledge, Skills & Abilities
High School Diploma or GED equivalent; preferred
Technical Certificate/Diploma or Degree; preferred
Minimum of 8 years of direct industry experience
Industry related experience including Liner Hangers, Liner Top packers with TBSA, Stage Tools, Open Hole Hydraulic Tools, Permanent Packers, Airlocks or Floatation collars, Toe Ports, Ball Drop systems and Sleeve systems in an Open Hole or Cemented Applications
Drilling Rig Experience is an asset
Previous experience in Wellbore Construction, Fracture Services or Enhanced Oil Recovery
Valid Driver’s license
Proficient with Microsoft Office Suites
Experience in SharePoint; asset
Work with other teams, and exhibit effective communication
Self-motivated with excellent organizational and time management skills
Hands - on approach to problem solving
Excellent judgement, ability to plan ahead
High level of efficiency & work ethic, with specific attention to details
Ability to handle multiple priorities simultaneously, manage priorities
Ability to handle stressful situations
Ability to perform job responsibilities in all weather conditions
Perform physical labor when necessary, in addition to standing or travelling for long periods of time
Ability to move or lift 25lbs – 50lbs
Additional Information
Status: Overtime Exempt
Employment Classification: Full-time, Regular
Work Schedule: 15 days on, 6 days off, 12-hour shifts, on call 24/7 while on days on
Special Equipment: Truck, Cell Phone & Laptop
Valid Passport Required
Travel: Domestic travel to various field locations and international travel may be required
Eligibility: Field Compensation Rates
Bonus: Eligible
Criminal background check required for all positions
Safety sensitive positions will require additional pre-employment testing
Core Competencies
Teamwork/Collaboration – Able to work cooperatively with other individuals
Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers
Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach
Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
Accountability – Obligation or willingness to be answerable for an outcome
About NCS Multistage LLC
NCS Multistage, LLC is the world leader in coiled-tubing-enabled hydraulic fracturing technology used for multistage oil and gas well completions in shale and other unconventional formations.
The company's patented Multistage Unlimited® frac-isolation system allows operating companies to design and execute optimized completions for better production and enhanced ultimate recovery. The system requires less onsite equipment, less water, and fewer personnel than other methods, resulting in important economic, environmental, and safety benefits.
NCS has a record of more than 7,700 successful multistage completions in North America, Mexico, South America, Australia, Russia, and China.