Classification : Temporary Full-time (until approx. Dec 2026)

Summary Of Duties Reporting to the Director of Clinical Informatics, the successful applicant will have experience and solid knowledge with corporate clinical systems and workflow assessment/analysis to provide user support and prepare for implementations, upgrades, documentation in a clinical environment.

Key Responsibilities Client Support

• Client oriented
• Self-motivated
• Strong communicator and presenter
• Results driven
• Monitor system activities and performance
• Provide in- services and user support for corporate applications
• Provide pre/post-implementation enhancements or resolutions
• Act as liaison between users, Stakeholders and Information & Technology Services

Project Planning

• Liaise with multiple teams and stakeholders
• Prepare project documentation and plans outlining the detailed activities, resources, constraints and training required to support and roll out solutions
• Maintain all related project documentation and communication
• Managing project plans and deliverables

Project Analysis

• Provide work flow assessments/analysis
• Identify risks and solutions
• Bring forward mitigation plans and opportunities
• Develop business cases and planning
• Define project scope and user requirements
• Assist with current process review and redesign as needed.
• Establish and develop business requirements document as required
• Work closely waith various teams as subject matter expert of business requirements
• Determine hardware, software requirements and facilitate IS support to implement
• Identify and define technical system inter-dependencies (i.e. interfaces)

Project Implementation

• Organize/assist with test plans with expected results
• Complete implementation activities as defined
• Engage clinical and administrative end-users in the collection of meaningful information/feedback
• Complete promotional and client engagement activities, as required
• Prepare and facilitate presentations to key stakeholder groups
• Provide/facilitate support for user testing
• Identify and implement training requirements

Qualifications/Skills

• Degree or Diploma in Business Analysis, Project Management, Health Informatics experience or a combination of education an experience will be considered
• 3-5 years eHealth systems experience
• 3-5 years of related experience in a hospital setting working directly with stakeholders, client engagement and support
• Must have excellent written, presentation and oral communication skills, and exceptional interpersonal skills
• Demonstrated ability to balance multiple clients, initiatives, support, projects with tight timeframes, strict budgets and diverse stakeholder groups
• Superior problem identification, analysis and resolution skills
• Excellent customer service and engagement skills
• Strong understanding of clinical work flow requirements
• Strong Team player and work well independently