About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. Job Summary The Customer Service Representative is responsible for delivering a positive customer experience by handling inquiries, resolving issues, and supporting customers through various channels. This role plays a key part in building customer trust, loyalty, and satisfaction. Key Responsibilities Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner Resolve customer concerns, complaints, or service issues efficiently Provide accurate information about products, services, policies, and procedures Process orders, returns, refunds, and account updates as required Escalate complex issues to the appropriate team or supervisor when necessary Maintain detailed and accurate records of customer interactions in CRM systems Follow company service standards, scripts, and quality guidelines Identify opportunities to improve customer experience and share feedback with the team Required Skills and Qualifications Bilingual in French and English High school diploma or equivalent (associate’s or bachelor’s degree is a plus) Strong verbal and written communication skills Ability to listen actively and empathize with customers Problem‑solving and conflict‑resolution skills Basic computer skills and familiarity with CRM or ticketing systems Ability to multitask and manage time effectively Customer‑focused mindset with a positive attitude Preferred Qualifications Previous experience in customer service, call center, or retail support Experience handling high‑volume customer interactions Knowledge of the company’s industry or products Offers of employment are conditional upon passage of screening criteria applicable to the job. EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes. Help us bring innovation to financial institutions across the globe. At NCR Atleos, you’ll have meaningful and relevant work experiences, with opportunities to learn and make a real contribution. We are dedicated to solving the challenges our customers face through continuous innovation and a commitment to setting the highest standard in self-service banking. A career at NCR Atleos means embracing our innovative culture and values, seeking new adventures and carving your own path.