Role Overview

The Service Support Coordinator ensures Urban Life Solutions’ fleet operates efficiently and reliably. In this role, you’ll manage data in Fleetio – tracking parts, work orders, and coordinating both in-house and vendor repairs. You’ll also ensure all vehicles remain compliant and ready for deployment. Collaboration is key: you’ll work closely with Supply Chain, Fleet Manager, Technicians, and Operations to make sure the right trucks and parts are available when needed.

Main Responsibilities

Fleet Data & Systems

• Manage Fleetio daily: update asset records, service history, work orders, recalls, meter readings, parts and costs.
• Track and reconcile work orders, parts inventory and receiving.

Maintenance Planning

• Create and manage preventive maintenance schedules.
• Send service reminders and help schedule shop.
• Monitor deadlines and escalate issues.

Operational Support

• Assist technicians with work orders, parts availability, and documentation.
• Assist Lead hands with work orders, parts orders, and other administrative tasks as required.
• Communicate updates to Operation Managers.

Required Qualifications

Experience with Fleetio or similar fleet management systems.

Knowledge of preventive maintenance, repair workflows, and parts inventory.

Strong Excel and ERP/PO system skills.

Excellent written and verbal communication.

Strong organizational skills.

Valid Class 5 driver’s license with clean abstract.

Demonstrate willingness to learn and succeed.

Physically fit and able to lift up to 50lbs.

Skills

Attention to Detail: Accurate data entry and follow-up.

Planning: Balance PM schedules, issues, and technician workload.

Analytical: Use Fleetio data to improve decisions and scheduling.

Collaboration: Work well with technicians, managers, and supply chain.

Tools: Fleetio , ERP systems, Microsoft 365 (Excel, Teams, SharePoint).

We thank all applicants for applying; only those candidates selected for interviews will be contacted.

• This description is meant to outline the general nature and scope of the work associated with this position. It should not be interpreted as an exhaustive list of all responsibilities, duties, and required skills. Employees may be asked to take on additional tasks outside of their typical responsibilities as needed.
• Must have reliable transportation, as the office location is not accessible by public transportation.
• The base salary offered will be based on the successful candidate’s relevant experience, skills, and competencies, while also considering internal equity.