About the role
About Job:
The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Business Consultant that can help us determine our best path of success as we migrate from one tool stack to another ensuring as minimal impact our operations as possible.
We are looking for an exceptional individual with business analysis skills, risk management skills, call center experience, and migration strategy experience.
You will be assisting our development to build and adapt our project plan to drive the migration. You will also be guiding business analysts when it comes to tools for gathering data from operations.
Responsibilities
- Build and analyze process documentation
- Build, analyze and manage a program risk register
- Assist with building out a migration roadmap and strategy
- Adapt strategy with changing requirements and priorities
- Provide expert-level methodology guidance and direction to other project stakeholders
Risk Management
- Working closely with Operations Team to minimize or eliminate business disruptions
- Quantify risks utilizing data and being able to speak risks in terms of business value
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.
About the role
About Job:
The Service Excellence (SE) organization is responsible for the care and support for all large TELUS business customers from Public and Private sectors up to global enterprise level. The SE Strategy and Enablement team is looking for a seasoned Business Consultant that can help us determine our best path of success as we migrate from one tool stack to another ensuring as minimal impact our operations as possible.
We are looking for an exceptional individual with business analysis skills, risk management skills, call center experience, and migration strategy experience.
You will be assisting our development to build and adapt our project plan to drive the migration. You will also be guiding business analysts when it comes to tools for gathering data from operations.
Responsibilities
- Build and analyze process documentation
- Build, analyze and manage a program risk register
- Assist with building out a migration roadmap and strategy
- Adapt strategy with changing requirements and priorities
- Provide expert-level methodology guidance and direction to other project stakeholders
Risk Management
- Working closely with Operations Team to minimize or eliminate business disruptions
- Quantify risks utilizing data and being able to speak risks in terms of business value
About TELUS Digital
TELUS Digital (formerly TELUS International) designs, builds and delivers innovative solutions to enhance the customer experience (CX) for global and disruptive brands. The company’s services support the full lifecycle of its clients’ digital transformation journeys and enable them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS Digital’s integrated solutions and capabilities span digital strategy, innovation, consulting and design, digital transformation and IT lifecycle solutions, data annotation and intelligent automation, and omnichannel CX solutions that include content moderation, trust and safety solutions, and other managed solutions. Fueling all stages of company growth, TELUS Digital partners with brands across high growth industry verticals, including tech and games, communications and media, ecommerce and fintech, healthcare, and travel and hospitality.