At Endress+Hauser, progress happens by working together. As the global leader in measurement instrumentation, our ~17.000 employees shape the future in the field of process automation. Whether developing and realizing new technology as a team, collaborating to build instrumentation, or strengthening vital relationships with countless global industries, we work to create trusted relationships that help everyone thrive. As a family-owned company, we look beyond short-term moves and work to create a vision that is forward-thinking for our people, our clients, and the world at large.

Endress+Hauser Canada was founded on May 1st, 1990. The company's main office is in Burlington, Ontario and additional offices are in Montreal, Quebec, Calgary & Edmonton, Alberta. Our Channel Partners and Authorized Service Partners provide coverage and support across Canada.

We are looking for a Contract Group Supervisor to join our Group and they play a pivotal role in ensuring that service delivery aligns with contractual obligations and organizational standards. This dynamic position brings oversight, accountability, and leadership to vendor relationships and contract execution that drives operational efficiency and enhancing value across the board.

What is the role about?

Do you thrive in fast-paced environments where no two days are the same? In this role, you'll juggle multiple contracts, vendors, and priorities.

Are you skilled at balancing operational details with big-picture thinking? You'll ensure compliance and performance standards are met while identifying opportunities to improve service delivery and contract value.

Do you enjoy leading teams and building strong relationships with vendors and stakeholders? You’ll be the go-to person for coordinating efforts, resolving issues, and fostering collaboration across internal and external teams.

If this sounds like you, the Contract Supervisor role offers the perfect blend of structure and variety which is ideal for someone who thrives on responsibility, communication, and continuous improvement.

Which tasks will you perform?

Contracts Group Oversight

• Lead Service Contract Proposals, Service Contract Renewals, and MRO Contract Management team

• Establish, track and hold accountable for meeting key performance indicators (KPIs) with team and escalate issues when necessary

• Resolve escalated issues in conjunction with other functional groups

• Ensure delivery of contract group responsibilities

What are the Contracts Group responsibilities?

Internal and External Coordination

• Facilitate communication between internal and external stakeholders (production centres, sales reps, and customers)

• Resolve disputes or service issues in a timely and professional manner

• Establish and multiply best practices across customer contracts for best mutual value with customer and company

Reporting & Documentation

• Maintain accurate records of contracts, amendments, and performance reports

• Perform some data analysis or work with data analyst in preparation for contract management discussions with customers

• Prepare summaries and updates for leadership or procurement teams

• Support budgeting and forecasting related to contracted services

Process Improvement & Risk Management

• Identify opportunities to streamline contract management processes

• Recommend improvements to enhance service delivery and cost-effectiveness

• Mitigate risks by ensuring proper documentation and adherence to policies

Operational Support

• Coordinate contract renewals, extensions, and terminations

• Collaborate with service sales and service execution

• Support contract management or legal teams during contract negotiations

What do we expect from you?

• Contract management experience

• Leadership experience

• Communication skills and attention to detail

• Problem solving, time management and organizational skills

• A bachelor’s degree or equivalent experience

What can you expect from us?

• We are a family-owned, highly committed company with a sustainable vision.

• We promote lifelong learning with versatile training and further education opportunities, internal knowledge transfer and e-learning.

• We prioritize Work-Life Balance, offering flexible working hours and hybrid remote work opportunities to support our employees in maintaining a healthy balance.

• We are committed to Eco-Friendly Initiatives, actively participating in EcoVadis to promote sustainable and responsible business practices.

• We provide On-Site Amenities such as our fitness centre, multi faith room and wellness room.

• We ensure our employees work in State-of-the-Art Facilities equipped with ergonomic workstations to enhance productivity and comfort.

• We prioritize Employee Well-Being by offering a comprehensive company pension scheme and access to health offers that support our employees' overall wellness.

• We encourage Continuous Learning through language courses offered to our employees, promoting personal and professional development within our organization.

How do you apply?

To apply we kindly ask you to upload your documents on our career page. Applications sent to us by email cannot be considered due to Data Privacy Considerations.

Agencies, HR service providers, or similar entities are kindly requested to refrain from unsolicited submissions of profiles and inquiries regarding potential collaboration. Any unsolicited applications will be disregarded and deleted without further consideration. We appreciate your understanding.

Endress+Hauser Canada is an Equal Opportunity Employer and does not allow discrimination or harassment of any kind. All applicants and employees will be considered without attention to race, creed, ethnic origin, sex, age, sexual orientation, disability, family status, or any other status protected in Canada. Decisions will be made based on business needs and qualifications for the role. If you require reasonable accommodations during the interview process, please let us know.