Welcome Home!

We’re more than Canada’s largest independent hardware and building supplies retailer—we’re part of communities across the nation.

Shape the Future of Store Technology at Home.

As Product Manager, you will own the product backlog and lead day-to-day product execution for Home Hardware’s supported Store Systems, with primary accountability for PRISM POS and Backoffice capabilities. You will translate Dealer and business needs into clear, prioritized requirements, while serving as the key liaison for third-party store systems (including Ogasys and BisTrack) to coordinate enhancements, manage issues, and ensure seamless integration across the store technology landscape. Reporting to the Manager, IT – Product Delivery & Enablement, this role is suited to a collaborative and outcomes-driven product professional who can balance competing priorities and deliver reliable, scalable solutions that support a consistent store experience.

Ready to make an impact in a new role? Here’s how:

• Own the PRISM product backlog including intake, refinement, prioritization, story writing, and acceptance criteria.
• Translate Dealer and business needs into PRISM requirements by defining workflows, outcomes, constraints, and “definition of done” for new features and enhancements.
• Lead the discovery and prioritization for PRISM by balancing Dealer value, operational impact, risk, technical debt, support burden, and delivery capacity.
• Collaborate with Application & Platform Services, Dealer Success, and Training & Dealer Enablement to refine requirements and manage trade-offs, ensuring PRISM changes are feasible to build, clear to support/roll out, and ready for Dealer adoption.
• Support release planning and acceptance for PRISM by coordinating UAT inputs, validating outcomes, managing scope vs. defect decisions, and confirming readiness for release.
• Act as the primary liaison for supporting third-party store systems (Ogasys, BisTrack) by managing enhancement requests, issue triage, change impacts, and vendor delivery coordination (without owning the vendor product roadmap).
• Coordinate cross-system alignment across PRISM, Ogasys, and BisTrack where workflows or integrations intersect, ensuring end-to-end impacts are understood and communicated.
• Align operational readiness and Dealer-facing inputs by working with Dealer Success & Business Development, Operations Support (L1 & L2), and Training & Dealer Adoption to ensure changes are supportable, communicated consistently, and ready for rollout.

We’re looking for:

• Post secondary education in Business, Information Technology or Computer Science are an asset.
• A minimum of five to seven years of progressive experience in product management, business analysis, or a related field, including at least three years in leadership or product ownership capacity.
• Demonstrated experience owning and managing a product backlog, with strong prioritization skills and the ability to create clear user stories, define acceptance criteria, and continuously refine work to ensure delivery readiness.
• Strong experience gathering and defining requirements, including process mapping, identifying edge cases, and translating Dealer and business needs into clear, testable outcomes.
• Proven ability to lead and align cross-functional stakeholders, partnering effectively across Application & Platform teams, Dealer Success, Training & Dealer Enablement, Operations Support, and external vendors.
• Strong judgment and decision-making skills, with the ability to balance value, risk, effort, dependencies, and operational impact to effectively prioritize and sequence work across competing initiatives.
• Practical knowledge of retail store systems, with a strong understanding of point of sale (POS) and back-office workflows and how system changes impact Dealers and customers at the store level.
• Experience working with third-party vendors and systems, including managing enhancement requests, issue triage, release coordination, and integration or change impacts.
• The ability to be onsite three days a week at our corporate office in St. Jacobs, to accommodate our hybrid working model.

How we’ll make you feel at Home

Our Team Members enjoy life at Home with our strong culture of support and inclusion, excellent benefits, and a team that always has your back. You will receive:

• The expected starting salary range for this role is**$79,100 - $110,700**; the final offer will reflect relevant skills and experience.
• Eligible for the annual bonus program.
• Comprehensive Benefits Program including:
• • Health, Dental, Vision, Paramedical, Disability coverage, Out of Country Travel Insurance, Life Insurance, Employee Family Assistance Program.
• Defined Contribution Pension Plan with Company Match, and choice of contribution level.
• Group RRSP.
• Discount at our Corporate Retail Store in St. Jacobs.
• Home & Auto Insurance discounts.
• Competitive vacation time.
• Personal and sick time.
• Employee Discount Program through Venngo WorkPerks.

This job posting is for an existing vacancy within our organization.

Bring your unique skills, thrive with interesting and challenging work, and experience what it’s like at Home.**Apply today - this is a great opportunity to join a****proudly Canadian company that is 100%**ready to help you build your future.

Home Hardware recognizes the value of a diverse team. We believe that different perspectives, backgrounds, and experiences make us stronger as an organization. Applicants representing the full diversity of communities in Canada are encouraged to apply with confidence. Please let us know if you require accommodation during the recruitment process.

Canadians call us Home Hardware. We call it Home.

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