We are looking for a Manufacturing Process Specialist who is passionate about food and enjoys working in a fast paced, customer service centric, team environment!

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Position: Manufacturing Process Specialist

The Manufacturing Process Specialist supports the Central Kitchen Operations Team by developing, implementing, and sustaining process tools, best practices, and documentation. This hands-on role leads 5S projects, supports SOP creation and training, and conducts production observations and data collection to identify process opportunities.

As the Continuous Improvement Coach for the Central Kitchen, this role acts as a liaison with the CI Team, bringing broader strategies into daily operations. The Specialist also collaborates with the Culinary Innovation Manager to support recipe documentation and standardized work instructions.

Accountabilities:

Leadership and Collaboration

Demonstrates Genuine Merchant Leadership and Team Collaboration by:

• Acting as the Continuous Improvement Coach for the Central Kitchen.
• Collaborating with cross-functional teams to develop and implement SOPs.
• Supporting training and coaching of team members on process adherence.
• Promoting a culture of continuous improvement and operational excellence.

Production Administration

• Develop and maintain SOPs to optimize production and ensure product quality.
• Support cost management of finished goods and process compliance.
• Support in identifying root causes of inventory deviation via cause-and-effect analysis.
• Ensure KPI targets are met and SOPs are followed consistently.
• Facilitate open communication on CI initiatives and ensure alignment across teams.

Process Optimization

• Develop tools to support the management of production plans and schedules for daily operations and take a leading role in improvement projects.
• Track progress of optimization initiatives and update plans accordingly.
• Conduct observations and collect data (e.g., labour and yield studies) to identify and implement process improvements.
• Lead and participate in CI projects focused on cost reduction and waste elimination.
• Maintain clear communication across departments and resolve operational issues proactively.
• Recommend and implement strategies to eliminate waste and improve efficiency.
• Manage and maintain the storyboard system and ensure storyboards are accurate and accurately followed.

Quality Assurance

• Measure and manage process deviations and ensure recipe integrity.
• Support coaching programs to drive operational excellence and reduce rework.
• Conduct CI audits and process reviews to ensure compliance and consistency.

Reporting and Administration

• Prepare and deliver daily, weekly, and monthly reports on process adherence, production metrics, and CI initiatives.
• Provide regular updates during department meetings and maintain CI plans and schedules.
• Document operations benchmarking and project status updates.

Health and Safety

• Promotes and endorses Safety Vision “Safety is our way of life”
• Observes and supports Longo’s Safe Work guidelines and other safe work practices
• Role models the importance of health and safety by always working safely, calling out and addressing safety issues
• Recognizes risks which may pose a danger to Team Members and customers and resolves such issues (where possible) or modifies work, minimizing the risk to Team Member/customer until resolution can be sourced and implemented
• Ensures all pre-use checks (where applicable) are conducted and all equipment is maintained to provide for safe operation by Team Members
• Ensures that TMs are trained to work safely and ensures that all work is safely carried out by Team Members
• Responsible for Team Members regularly logging onto Axonify and ensures all onboarding and training is completed prior to first shift

Knowledge, Skills & Competencies:

• Bachelor’s degree in Industrial, Manufacturing, or Process Engineering (or related field), or minimum 3 years of relevant experience.
• Experience in a distribution or manufacturing environment preferred.
• Strong analytical and mathematical skills; data-driven decision-making.
• Proficiency in MS Office Suite (Excel, Word, Access, Visio, PowerPoint).
• Experience with Lean Six Sigma methodologies.
• Ability to coach, train, and influence across all levels.
• Strong initiative, ownership, and adaptability in a dynamic environment.
• Effective communication, time management, and organizational skills.

Working Conditions:

• Work is performed in both a kitchen production environment and office space, with regular participation in meetings.
• Ability to manage multiple projects and changing priorities with regular deadlines
• Must be able to work a flexible schedule including afternoons, evenings, weekends, and holidays

Longo’s is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

Note: A qualified job applicant with a disability is one who possesses the required skills, education, experience and training and who can, with reasonable accommodation, perform the essential functions of the position applied for.

If you require accommodation, please contact the Human Resources Coordinator at:

Email: hrdept@longos.com