Job Position: Customs Operations Specialist

Location: YZR– Sarnia *Remote work, no physical office

Primary Responsibilities: Responsible to ensure shipments are released in a timely & accurate manner adhering to all governmental policy and regulations and all confirming entries are submitted within the prescribed time limits. Review all shipment documents for accuracy.

Main tasks & Key Responsibilities:

• Supports relationships with Customs authorities and other required counterparts.
• Ensures Customs entries are completed in a timely and efficient manner.
• Supports in KPI achievements that have been rolled out by the management team
• Quality control of client files
• Manage key accounts and bring forth process improvements to gain client efficiencies.
• Develops best practices and ensures operational adherence to defined processing standards.
• Ensures Customs compliance when processing and quality controlling files.
• Follow operational account management and ensures delivery against agreed scope
• Handles escalations (e.g. dispute with internal/ external customers)
• Ensure files under your umbrella are billed in a timely manner
• Capable of training other staff on client specific knowledge

Minimum Requirements (Education, experience and skills):

• Knowledge of customs requirements and operational processing of customs
• activities
• 2-3 years’ experience and proven track record in the customs segment
• CCS Qualified is preferred
• Experience on cargowise operating system would be an asset
• Proficient decision-making skills
• High degree of written, verbal and organizational skills
• Diligent attention to detail
• Prior experience in direct customer relationships
• Ability to work alone with minimal supervision