What are we working towards:

• Reporting to the VP of Digital Planning & Performance, the Director of Commercialization & Operations, this newly created role supports the growth ambition of the business. The Director of Commercialization and Operations will lead the digital commercialization agenda, driving cross-functional alignment on go-to-market strategies, and represent Digital Channels in operational and commercialization governance forums. This role combines strategic vision, operational leadership, and cross-functional execution to drive growth.

• We are building leadership in the direct channel, optimizing client experience across digital platforms, and launching new features/products to differentiate in the marketplace. Commercialization is accelerating growth through digital enablement for product/feature launch & GTM support, delivering operational excellence, and championing the voice of the employee.

**Is this role right for you? In this role, you will: **

• Commercialization and Go-to-Market Planning

  • Identify and prioritize opportunities based on partner needs, market trends, and internal capabilities
  • Develop a go-to-market approach and playbook, partnering across Marketing, Product & Channel
  • Lead the end-to-end commercialization strategy for digital releases, ensuring alignment with product roadmaps, enterprise priorities, and client outcomes
  • Collaborate with product, marketing, technology, and operations teams to deliver scalable, insight-driven solutions

• Operational Readiness & Financial Management

  • Own operational readiness standards and drive continuous improvement of processes and governance routines
  • Partner with senior stakeholders in Technology, Operations, and Risk to manage dependencies and ensure delivery scalability
  • Ensure consistent execution discipline across digital releases through structured operational playbooks and performance routines
  • Ensure the effective planning and control of unit operating expenses

• Programming & Engagement

  • Champion the voice of the channel by leading employee & partner facing digital programming & engagement (e.g. hackathons, Future Fest, New Employee Onboarding, etc.)

• Digital Team Leadership

  • Foster a values-based team culture that is high performing, collaborative, customer-centric, and innovative
  • Partner with marketing, digital, and analytics teams to optimize customer engagement and conversion
  • Identify performance enhancement opportunities to significantly improve sales, reduce cost and effectively manage risk
  • Attract, nurture, and retain a strong and effective team that align goals and sales compensation to maintain a highly energized, collaborative, and results-focused team
  • Collaborate with the Head of Products & Platforms to ensure alignment between commercial strategy and product delivery
  • Work closely with leadership team peers to establish and support strategic initiatives and cross-business synergies

Do you have the skills that will enable you to succeed in this role? We’d love to work with you if you have:

• Proven track record in commercial strategy, digital transformation, and distribution leadership.
• Experience in digital products, financial services, or related verticals; 7+ years.
• Strong cross-functional leadership and stakeholder management skills; 5+ years.
• Strategic thinker with operational rigour and execution excellence; 5+ years.
• Demonstrated ability to innovate and scale new business models; 5+ years.
• Proven competency influencing, assessing, developing, and coaching talent to contribute to a high performing and values-based team environment.

**What’s in it for you?
** • The opportunity to be part of a high-impact team driving digital transformation at Scotiabank
• A culture that values curiosity, collaboration, and continuous learning
• A chance to see your work influence key strategic initiatives and customer experiences across the bank
• Competitive compensation and performance-based incentives