About the role
Description We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.
Responsibilities
- Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
- Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
- Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
- Be the expert and provide guidance to the extended team on optimal resolutions
- Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
- Responsible for creation of replacement contracts and detailed quotes with approvals.
- Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
Minimum Requirements
- Proven success in a Sales, Renewals, Operations or Account Management.
- Strong analytical background with proven problem-solving skills.
- Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.
- Strong customer leadership skills.
- Excellent negotiation skills.
- Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.
Preferred Requirements
- Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities
- Experience working with a large global sales organization
About griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
The griddable.io concept was conceived by Rajeev Bharadhwaj, a serial entrepreneur with a vision to create a globally synchronized enterprise. He made a key decision to build-on vs. replace traditional databases and develop a new approach for synchronous data integration.
After identifying the Databus open source project at LinkedIn as a foundational technology, he recruited Chavdar Botev, the primary architect of Databus, and Burton Hipp, who co-founded a prior startup with Rajeev. Together they created the first griddable.io product, proved the technology at design partners, and recruited Robin Purohit as CEO, a software industry veteran known to the team from VERITAS and HP.
About the role
Description We are looking for a Renewals Manager to join our growing team, who will build strategic relationships with Sales, Customer Success, Finance and Operations in order to minimize attrition, accurately forecast risk and drive customer success. You will be responsible for identifying and analyzing risk during the Customer contract term by engaging with Customers and internal collaborators to resolve the underlying issue while optimizing the financial outcome, maintaining accurate forecasts and driving customer success, adhering to all Salesforce policies.
Responsibilities
- Be the renewals owner for resolving sophisticated customer issues and mitigating potential attrition during the contract term.
- Provide accurate 6 month rolling forecasts for your assigned renewal region through accurate maintenance of renewal opportunities.
- Leverage existing processes and reporting as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
- Be the expert and provide guidance to the extended team on optimal resolutions
- Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process including notifications and approvals.
- Responsible for creation of replacement contracts and detailed quotes with approvals.
- Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
Minimum Requirements
- Proven success in a Sales, Renewals, Operations or Account Management.
- Strong analytical background with proven problem-solving skills.
- Proven track record to work at a detailed level with multiple cross-functional internal collaborators as well as the customer to build a case and drive consensus.
- Strong customer leadership skills.
- Excellent negotiation skills.
- Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.
Preferred Requirements
- Experience with Salesforce along with a high level of proficiency with Salesforce Reporting capabilities
- Experience working with a large global sales organization
About griddable.io
Griddable.io is a San Jose, CA based SaaS startup that closed Series A funding in 2017 from August Capital, Artiman Ventures, and Carsten Thoma, founding CEO of Hybris (acquired by SAP).
The griddable.io concept was conceived by Rajeev Bharadhwaj, a serial entrepreneur with a vision to create a globally synchronized enterprise. He made a key decision to build-on vs. replace traditional databases and develop a new approach for synchronous data integration.
After identifying the Databus open source project at LinkedIn as a foundational technology, he recruited Chavdar Botev, the primary architect of Databus, and Burton Hipp, who co-founded a prior startup with Rajeev. Together they created the first griddable.io product, proved the technology at design partners, and recruited Robin Purohit as CEO, a software industry veteran known to the team from VERITAS and HP.