About the role
Our Client is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.
This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.
This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.
How to Apply
Apply with your resume If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying
What You’ll Do
Act as a main point of contact for property owners and tenants throughout the management process Manage multiple active client and property files at once with strong organization and follow-up Provide proactive updates so owners know what is happening, what is pending, and what happens next Handle time-sensitive issues with urgency, professionalism, and clear communication Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations Collect, review, and track required documentation according to company process Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate Escalate issues early when needed and protect client satisfaction through strong judgment Support a structured, process-driven client experience from start to finish
Requirements
3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience Proven ability to manage multiple clients, accounts, properties, or files at the same time Strong communication skills and confidence handling owner, tenant, or client concerns High process discipline and comfort working inside a structured CRM workflow Strong follow-up habits, task management, and documentation accuracy Ability to stay calm under pressure and prioritize quickly in a high-volume environment Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues
Nice-to-Have
Property management, leasing, real estate operations, or housing-related experience Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers Experience in high-volume, SLA-driven, operations-heavy, or service-based environments Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency
Remote Tech Requirements
Dual monitor setup Computer with 16GB RAM minimum 100+ Mbps reliable internet speed Webcam Noise-cancelling headset
Important Location Requirement
This is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested.
Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide.
Not the right fit? Search for Account Manager jobs in Calgary, Alberta, Canada
About Langford Staffing
Langford Staffing is a talent and staffing partner for property management, leasing operations, maintenance trades, and operating-company support roles across North America. We fill the roles operating teams typically struggle to fill quickly: property managers, leasing coordinators, maintenance technicians, dispatch coordinators, accounting clerks, tenant services representatives, and back-office administrative staff.
The market we operate in is structurally fragmented. Most operators piece together hiring through general staffing firms that do not understand the operational discipline a property services business actually requires. Resumes get matched against generic job descriptions. Cultural fit is an afterthought. Time-to-fill is unpredictable. Turnover is high.
Langford is built to be the staffing partner operators actually want. We calibrate every search against an operator-defined performance bar before a single candidate is screened. Every placement is pre-screened, reference-checked, and matched against the operational standards the client cares about, not against the bullet points on a job description. Every placement comes with a documented thirty-day fit review.
Our service model covers permanent placement, temporary staffing, contract-to-hire, day-of-need urgent placements, and full talent-pipeline programs for operating companies that need to scale headcount predictably. We work with property managers running ten units up through institutional operators with thousands of units. We work with construction and trades firms that need licensed technicians on short notice. We work with multifamily operators who need leasing teams ready before peak season.
Langford Staffing serves operating teams across North America in English, French, and Spanish. Operations-grade discipline. Documented placements. Real accountability.
Similar Jobs
About the role
Our Client is hiring experienced Account Managers to manage the owner and tenant experience across active property management files.
This role is for someone who can keep files moving, keep clients informed, manage urgent issues, and stay organized in a high-volume environment. You will be responsible for communication, follow-up, documentation, issue resolution, and making sure nothing falls through the cracks.
This is not a basic customer service role. We are looking for someone who can own client outcomes, manage multiple files at once, and communicate professionally with property owners, tenants, internal teams, and service providers.
How to Apply
Apply with your resume If your background aligns, you’ll receive a link to a short pre-recorded video interview shortly after applying
What You’ll Do
Act as a main point of contact for property owners and tenants throughout the management process Manage multiple active client and property files at once with strong organization and follow-up Provide proactive updates so owners know what is happening, what is pending, and what happens next Handle time-sensitive issues with urgency, professionalism, and clear communication Coordinate next steps between owners, tenants, internal departments, vendors, and property management operations Collect, review, and track required documentation according to company process Maintain clean CRM records, including notes, tasks, follow-ups, updates, and file movement Identify stalled files, missed follow-ups, client concerns, and service issues before they escalate Escalate issues early when needed and protect client satisfaction through strong judgment Support a structured, process-driven client experience from start to finish
Requirements
3–5+ years of Account Management, Client Success, Client Services, Relationship Management, Property Management, or equivalent client-ownership experience Proven ability to manage multiple clients, accounts, properties, or files at the same time Strong communication skills and confidence handling owner, tenant, or client concerns High process discipline and comfort working inside a structured CRM workflow Strong follow-up habits, task management, and documentation accuracy Ability to stay calm under pressure and prioritize quickly in a high-volume environment Professional judgment when handling complaints, escalations, deadlines, and sensitive client issues
Nice-to-Have
Property management, leasing, real estate operations, or housing-related experience Experience handling both clients and end users, such as owners and tenants, customers and vendors, or clients and service providers Experience in high-volume, SLA-driven, operations-heavy, or service-based environments Comfort using AI/tools to improve documentation, reporting, summaries, and internal efficiency
Remote Tech Requirements
Dual monitor setup Computer with 16GB RAM minimum 100+ Mbps reliable internet speed Webcam Noise-cancelling headset
Important Location Requirement
This is a remote position; however, candidates must be located in the same country, city, or region where the job is posted. The successful candidate must be available to attend a local office, meeting, training session, or company event if requested.
Please only apply if you are based in the location listed on this job posting. Remote does not mean the position is open worldwide.
Not the right fit? Search for Account Manager jobs in Calgary, Alberta, Canada
About Langford Staffing
Langford Staffing is a talent and staffing partner for property management, leasing operations, maintenance trades, and operating-company support roles across North America. We fill the roles operating teams typically struggle to fill quickly: property managers, leasing coordinators, maintenance technicians, dispatch coordinators, accounting clerks, tenant services representatives, and back-office administrative staff.
The market we operate in is structurally fragmented. Most operators piece together hiring through general staffing firms that do not understand the operational discipline a property services business actually requires. Resumes get matched against generic job descriptions. Cultural fit is an afterthought. Time-to-fill is unpredictable. Turnover is high.
Langford is built to be the staffing partner operators actually want. We calibrate every search against an operator-defined performance bar before a single candidate is screened. Every placement is pre-screened, reference-checked, and matched against the operational standards the client cares about, not against the bullet points on a job description. Every placement comes with a documented thirty-day fit review.
Our service model covers permanent placement, temporary staffing, contract-to-hire, day-of-need urgent placements, and full talent-pipeline programs for operating companies that need to scale headcount predictably. We work with property managers running ten units up through institutional operators with thousands of units. We work with construction and trades firms that need licensed technicians on short notice. We work with multifamily operators who need leasing teams ready before peak season.
Langford Staffing serves operating teams across North America in English, French, and Spanish. Operations-grade discipline. Documented placements. Real accountability.