TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Bilingual Single Session Counsellor 100% Remote – Work from anywhere in Canada

Full-time, Permanent Position Open Availability Required (6:30AM - 12AM (midnight); Monday - Sunday including statutory holidays

Make a Real Difference—One Call at a Time Does working in a fast paced environment excite you? We are the ‘Emergency Department’ of mental health, providing real-time, solution focused crisis support by phone and chat 24/7!

What You’ll Do As a Counsellor, you’ll provide immediate support and guidance to individuals experiencing emotional distress or crisis, using telephonic and chat platforms. Your responsibilities will include:

• Delivering single-session counselling, in-the-moment support, and crisis management in a supportive, ethical, and professional manner while maintaining client confidentiality
• Conducting thorough assessments to determine client risk acuity and the need for a safety plan
• Managing high-risk situations, including suicide, self-harm, child welfare, and substance use concerns, and working closely with individuals at risk
• Working rotating shifts between the hours of 6:30AM - 12AM (midnight), including weekends and statutory holidays
• Collaborating with the client to develop clear and concise treatment and safety plans
• Maintaining accurate and clear clinical documentation in our case management system
• Responding flexibly and professionally in fast-changing or ambiguous situations

What We’re Looking For We’re seeking counsellors who thrive in dynamic, high-pressure environments and bring resilience, adaptability, creativity, and strong clinical expertise to their work. The ideal candidate will:

• Must hold a Master’s degree in Social Work, Counselling Psychology, Psychotherapy or a related field (e.g., MSW, MACP, MPsy, MP etc.)
• Must possess professional clinical fluency in both French and English, with the ability to transition between languages seamlessly
• Have flexibility to work varying shifts including but not limited to evenings, weekends, and statutory holidays to support our 24/7 contact center operations
• Demonstrate expertise in risk assessment, sound clinical judgment, and trauma-informed care
• Be confident leveraging technology and tools to enhance therapeutic approaches, client support, and documentation
• Maintain clinical composure and a solution-focused approach in high-stress or uncertain situations
• Exercise sound clinical judgment and proactive decision-making, taking initiative while upholding professional and ethical standards
• Apply creativity and open-mindedness to improve therapeutic approaches and develop solutions in evolving or ambiguous situations
• Exhibit exceptional listening, empathy, and communication skills to build trust, manage expectations, and respond effectively to the client needs

A Bit About Us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.