Healthcare Security Site Supervisor
About the role
Healthcare Security Site Supervisor
Position Details:
Position: Site Supervisor
Site: South Shore Regional Hospital, Fisherman's Memorial Hospital, Queens Genera Hospital, & Roseway Hospital
Overtime: After 48 hours
Hours: Monday - Friday, 0800 - 16:00
Payrate: $24.50
Posting Date: August 25, 2024
Internal Closing Date: Sept 30, 2025
External Closing Date: Sept 30, 2025
Key Responsibilities:
The Site Supervisor is tasked with running the site and the operations of the site to the specifications laid out by the Client Service Manager (CSM), the client and the policies and procedures of Paladin Security. The Site Supervisor is also to foster a safe and energetic work environment for their team and to ensure their own duties and objectives are fulfilled.
The Site Supervisor is responsible for the direct supervision and monitoring of all security related duties for their Site. They are to ensure that all security operations are adhered to and that policies and procedures of both the client and Paladin Security Group are followed. You are responsible for all aspects of Paladin’s day to day business at your site; you are the frontline representative and extension of the Paladin Management Team.
As a Paladin Supervisor you’re expected to assist with the continued development of all officers working at your site as well as the enforcement and development of new and existing policies and procedures. You should ensure that all paperwork (ex. Daily reports, Incident Reports, Vacation Requests, etc.) is completed in full and to the standards expected by Paladin and our Clients. You are expected to investigate all issues/complaints brought forward to you and pass those findings on to the rest of the Paladin Management Team.
In the most basic terms, a Paladin Supervisor will work closely with their assigned Client Service Manager to ensure that all of the needs of the Client are being met and that the security department at their site is running in the most effective manner possible
Specific Duties
- Run the shift and the staff with it effectively. This includes daily paperwork including the audit and review of daily incident reports, daily log sheet, contractor sign in/out sheet, shift sign in log, memo book and monthly audit forms
- Operational requirements that must be met include the following but are not limited to; escorts, daily unlocks and lock ups, accesses, and any emergency response that arises (i.e. Fire alarms, first aid calls, etc)
- Responsible for ensuring all incidents reports written during their shifts are legible and comprehendible and all accounted for
- Must also have knowledge of the Operation Manuals and the information at base to contact whomever is necessary
- Responsible for ensuring open communication amongst their staff and with the CSM. Problems with morale, or with staff, must be reported immediately to ensure that the shifts run smoothly
- Ensure the office(s) used by the security team is kept clean and that all binders are audited weekly
- Develop or implement programs, initiatives or changes as needed or requested by the client or CSM
- Ensure the integrity of the key control and passes program, including ensuring that accounted for and will not distribute any equipment without checking proper identification of staff or contractors
- Check the pertinent email accounts and print off necessary memos for the appropriate binders signing their names at the bottom as having completed this task
- Ensure team has been briefed properly at the beginning and end of their shifts and that the officers on their shifts have received their breaks in a timely manner.
- Conduct regular quality assurance checks with various departments and contacts within the site, maintaining positive relationships with site staff and regularly reporting to the CSM regarding site relations
- Regularly audit the notebooks of the officers ensuring the high quality of security personal we are to have at the site.
- When Issuing disciplinary citations or accolades forward the paperwork to the CSM as soon as able
- Responsible for scheduling, entering the schedule, ensuring that changes in team are completed to ensure payroll accurate every two weeks and training of their staff. Staff is to be directed by the Site Supervisors to be attired professionally and in a manner consistent with Paladin’s policies on dress & deportment
- Carry out daily duties which are (but not limited to); checking emails and answering any pressing issues
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.
Healthcare Security Site Supervisor
About the role
Healthcare Security Site Supervisor
Position Details:
Position: Site Supervisor
Site: South Shore Regional Hospital, Fisherman's Memorial Hospital, Queens Genera Hospital, & Roseway Hospital
Overtime: After 48 hours
Hours: Monday - Friday, 0800 - 16:00
Payrate: $24.50
Posting Date: August 25, 2024
Internal Closing Date: Sept 30, 2025
External Closing Date: Sept 30, 2025
Key Responsibilities:
The Site Supervisor is tasked with running the site and the operations of the site to the specifications laid out by the Client Service Manager (CSM), the client and the policies and procedures of Paladin Security. The Site Supervisor is also to foster a safe and energetic work environment for their team and to ensure their own duties and objectives are fulfilled.
The Site Supervisor is responsible for the direct supervision and monitoring of all security related duties for their Site. They are to ensure that all security operations are adhered to and that policies and procedures of both the client and Paladin Security Group are followed. You are responsible for all aspects of Paladin’s day to day business at your site; you are the frontline representative and extension of the Paladin Management Team.
As a Paladin Supervisor you’re expected to assist with the continued development of all officers working at your site as well as the enforcement and development of new and existing policies and procedures. You should ensure that all paperwork (ex. Daily reports, Incident Reports, Vacation Requests, etc.) is completed in full and to the standards expected by Paladin and our Clients. You are expected to investigate all issues/complaints brought forward to you and pass those findings on to the rest of the Paladin Management Team.
In the most basic terms, a Paladin Supervisor will work closely with their assigned Client Service Manager to ensure that all of the needs of the Client are being met and that the security department at their site is running in the most effective manner possible
Specific Duties
- Run the shift and the staff with it effectively. This includes daily paperwork including the audit and review of daily incident reports, daily log sheet, contractor sign in/out sheet, shift sign in log, memo book and monthly audit forms
- Operational requirements that must be met include the following but are not limited to; escorts, daily unlocks and lock ups, accesses, and any emergency response that arises (i.e. Fire alarms, first aid calls, etc)
- Responsible for ensuring all incidents reports written during their shifts are legible and comprehendible and all accounted for
- Must also have knowledge of the Operation Manuals and the information at base to contact whomever is necessary
- Responsible for ensuring open communication amongst their staff and with the CSM. Problems with morale, or with staff, must be reported immediately to ensure that the shifts run smoothly
- Ensure the office(s) used by the security team is kept clean and that all binders are audited weekly
- Develop or implement programs, initiatives or changes as needed or requested by the client or CSM
- Ensure the integrity of the key control and passes program, including ensuring that accounted for and will not distribute any equipment without checking proper identification of staff or contractors
- Check the pertinent email accounts and print off necessary memos for the appropriate binders signing their names at the bottom as having completed this task
- Ensure team has been briefed properly at the beginning and end of their shifts and that the officers on their shifts have received their breaks in a timely manner.
- Conduct regular quality assurance checks with various departments and contacts within the site, maintaining positive relationships with site staff and regularly reporting to the CSM regarding site relations
- Regularly audit the notebooks of the officers ensuring the high quality of security personal we are to have at the site.
- When Issuing disciplinary citations or accolades forward the paperwork to the CSM as soon as able
- Responsible for scheduling, entering the schedule, ensuring that changes in team are completed to ensure payroll accurate every two weeks and training of their staff. Staff is to be directed by the Site Supervisors to be attired professionally and in a manner consistent with Paladin’s policies on dress & deportment
- Carry out daily duties which are (but not limited to); checking emails and answering any pressing issues
About Paladin Security
As one of Canada's Best Managed Companies, boasting Canada's 10 Most Admired Corporate Cultures, Paladin is Canada's leading security company, with services and superior expertise that span all types of protection. Our outstanding people, ongoing training, state-of-the-art technology, advanced monitoring stations and passion for customer service excellence enable us to provide the most responsive and effective customer service in the industry.
About Us
Paladin was established in 1976 to provide basic Security Officer services. From modest beginnings with four employees and one contract, Paladin has grown into one of the largest security companies in Canada with offices from coast to coast.
Our Mission
Paladin's mission is to provide our clients with the finest security services and products available. With our extensive range of products and services, we care for our clients' safety and security. We strive to provide the very best in quality, and therefore commit to investing heavily into the selection, training, support, supervision and personal development of our people.