About Compugen Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview: The Bilingual Intermediate Network Administrator is responsible for supporting, maintaining, and optimizing enterprise network infrastructure across customer and internal environments. This role provides operational and technical support for routing, switching, wireless, firewall, and connectivity services while ensuring network availability, performance, and security.

Working within a managed services environment, the Network Administrator collaborates with senior engineers, security teams, and service delivery teams to troubleshoot incidents, implement changes, support projects, and maintain operational excellence across multi-site and multi-vendor platforms including Cisco, HPE Aruba, and Fortinet technologies.

As part of the Compugen team, you will be a member of a highly innovative solutions environment where the people are dedicated and focused on continuous learning and growth opportunities.

Compugen is an organization that encourages and supports ongoing training and development opportunities. We are composed of a talented, diversified workforce that performs collectively in an entrepreneurial and flexible environment. Our staff members have access to the latest and greatest technologies in performing their daily activities. In addition, we offer an attractive compensation program and a comprehensive benefits package which includes Dental, Health Care, Vision, Short/Long Term Disability, Accidental Death and Dismemberment, Life Insurance, and Travel coverage. Network Security Incident & Problem Management Documentation & Continuous Improvement Skills & Qualifications: Technical and Soft Skills Education Experience Certifications What Compugen Offers You: Equity Statement At Compugen, we are committed to diversity, equity and inclusion. We actively recruit from all groups, including women, Indigenous people, persons with disabilities and members of visible minorities. We recognize the importance of removing barriers to participation and provide accommodation upon request to all applicants throughout the recruitment process. If you require an accommodation, our People & Culture representatives will work with you to meet your needs in a confidential and respectful manner. We believe everyone deserves a seat at the table-and we are taking deliberate action to make this a reality.

Please note: This role is Bilingual and requires Security Clearance: Reliability / Secret Key Responsibilities: Network Operations & Administration Monitor, maintain, and support enterprise network infrastructure including routers, switches, wireless access points, VPNs, and firewalls Perform advanced troubleshooting of LAN, WAN, WLAN, SD-WAN, and connectivity issues across customer environments Configure and manage network devices including Cisco/Meraki, HPE Aruba, Fortinet, Palo -Alto and other Network platforms. Support network upgrades, patching, firmware updates, and lifecycle management activities Participate in change management activities, including implementation validation and rollback planning Support network security operations by Implementing, enforcing and maintaining network security policies, VPN connectivity, and access controls Monitor network and security alerts, investigate anomalies, and escalate incidents as required Monitor network traffic and perform vulnerability assessments to identify and address potential security risks. Assist with vulnerability remediation efforts and implementation of security best practices Ensure operational activities align with organizational security policies and compliance standards Respond to and resolve Level 2/3 network incidents and service requests within defined SLAs Participate in root cause analysis (RCA) activities for recurring or major incidents Collaborate with Network, Security, and Service Delivery teams during critical incidents and outages Maintain accurate incident records, operational notes, and resolution documentation Create and maintain network diagrams, operational procedures, runbooks, and standard operating procedures (SOPs) Support automation and process improvement initiatives within network operations Contribute to operational reporting, service reviews, and continuous improvement activities Assist with onboarding new customer environments and transitioning services into operations Strong understanding of TCP/IP networking, VLANs, DNS, DHCP, VPNs, routing, and switching Strong experience in cloud-related network technologies including SDWAN & SASE Experience with Cisco/Meraki, HPE Aruba, and/or Fortinet technologies Familiarity with network monitoring and troubleshooting tools Working knowledge of firewall administration and wireless networking concepts Exposure to ITIL-based operational processes (Incident, Change, Problem Management) Experience with Azure Networking is an advantage Strong communication and customer service skills Strong troubleshooting and analytical skills Ability to work independently and collaboratively within a team environment Ability to prioritize tasks and perform effectively in a fast-paced operational environment Fluent in French and English Diploma or Bachelor’s degree in Computer Networking, Information Technology, or a related field 3–5 years of experience in network administration, network operations, and managed services environment Experience supporting enterprise networking technologies in multi-vendor and multi-customer environments Cisco CCNA / CCNP Fortinet NSE Certifications Aruba Certifications CompTIA Network+ Exciting, fast-paced challenging work environment A culture where authenticity and diversity are valued Professional development Participation in Women in Technology Network Opportunities to give back to our local communities Collaborative supportive team members Remote work/hybrid work options Work/life flexibility