100 King Street West Toronto Ontario,M5X 1A1

The Senior Salesforce Administrator plays a critical role in shaping and evolving the Salesforce ecosystem at [Company Name]. This position is responsible for driving continuous improvement across the platform by partnering closely with business stakeholders, gathering and translating requirements, and delivering scalable, best-practice solutions that align with strategic objectives.

The ideal candidate is deeply knowledgeable about the Salesforce platform and passionate about creating an exceptional user experience. This role requires hands-on expertise across user management, configuration, governance, and release management, as well as strong communication skills to effectively engage stakeholders at all levels. The Senior Salesforce Administrator will also contribute to platform roadmap planning, change management, and user adoption initiatives, ensuring Salesforce remains a high-impact, business-enabling tool.

KEY RESPONSIBILITIES

• Lead a team of Salesforce Administrators supporting two distinct Salesforce instances:

– Investment & Corporate Banking

– Equity Sales & Research

• Partner with business stakeholders to define and manage the Salesforce product roadmap and priorities
• Drive governance, change management, and release planning
• Manage all aspects of user and license administration
• Design and implement Salesforce configuration changes (Flows, approvals, layouts, dashboards, reports, etc.)
• Maintain sandbox environments and support DevOps/release management
• Gather requirements and deliver scalable, user-focused solutions
• Manage a high volume of Salesforce user requests and actively monitor and respond to the Salesforce user feedback mailbox
• Monitor, analyze, and synthesize user feedback to identify trends, issues, and enhancement opportunities
• Monitor and improve user adoption
• Manage user support and training
• Maintain technical and user documentation
• Improve data quality through automation and governance
• Support system health, security reviews, and Salesforce Optimizer
• Manage integrations and third-party vendors

QUALIFICATIONS

REQUIRED:

• Minimum of five years of hands-on Salesforce Administration experience
• Strong Salesforce platform knowledge

PREFERRED:

• Bachelor’s degree or equivalent professional qualification

KNOWLEDGE, SKILLS, AND ABILITIES

REQUIRED:

• Proactive mindset with strong stakeholder engagement skills
• Ability to design scalable Salesforce solutions
• Experience managing high volumes of user requests and feedback-driven enhancements
• Experience with change management and governance
• Strong documentation and training experience
• DevOps/release management experience

PREFERRED:

• Salesforce Administrator certification
• Additional Salesforce certifications
• Working knowledge of Apex and triggers
• Active participation in the Salesforce community

Salary:

$86,000.00 - $160,000.00

Pay Type:

Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.