Why Join New Age Services?

At NAS Inc., we are passionate about empowering individuals with developmental disabilities and complex needs to live meaningful, independent lives. Our strength comes from our diverse, inclusive team and a shared commitment to making a real difference in our community.

We offer:

• A supportive, collaborative team environment
• Ongoing training & professional development
• Competitive wages and benefits
• A strong culture guided by our 3Ps: Purpose, People, and Pioneering

If you’re looking for more than just a job—if you want work that truly matters—NAS is the place for you.

About the Role

We are currently seeking a dedicated Female Community Support Worker to join our Nelson Group Home team in NW Calgary.

In this role, you will support individuals with complex behaviours, mental health challenges, trauma, and developmental disabilities, helping them build independence and actively participate in the community.

Please note: Due to the personal care and safety needs of some individuals, this position requires a female support worker.

What You’ll Do

As a Community Support Worker, you will:

• Provide holistic support (medical, emotional, behavioural, physical, and environmental)
• Support individuals with conditions such as FASD, BPD, ADHD, schizophrenia, addiction, trauma, and mood disorders
• Follow individualized support plans to help individuals achieve their goals
• Assist with personal care, including hygiene and g-tube feeding (if required)
• Administer medications and documentation
• Accompany individuals to medical, legal, and community appointments
• Support individuals in daily activities, chores, and community engagement
• Maintain safe, clean living environments
• Handle incident reports, fire drills, and hazard assessments
• Communicate with families, guardians, and external professionals
• Support individuals on Opioid Dependency Programs (ODP/OAT)
• Apply trauma-informed care and harm reduction practices
• Safely manage environments involving biohazards and substance use
• Respond confidently in crisis situations

Who You Are

You are compassionate, resilient, and eager to make an impact. You bring:

• Knowledge of trauma-informed care & harm reduction philosophy
• Experience or understanding of mental health, addiction, and complex behaviours
• Comfort working in fast-paced, high-needs environments
• Confidence managing challenging behaviours, including verbal/physical aggression
• Willingness to use PPE and follow infection control protocols
• Strong communication, problem-solving, and leadership skills
• A proactive mindset—always learning, researching, and adapting

Schedule & Compensation

• Position: Permanent (32 hours/week)
• Schedule:
• Tuesday: 7:00 AM – 3:00 PM
• Wednesday: 7:00 AM – 3:00 PM
• Saturday & Sunday: 3:00 PM – 11:00 PM
• Pay: $21 – $23/hour
• Mileage reimbursement: $0.50/km

Additional Benefits

• 4% vacation pay
• 6 flex days/year (after 3 months)
• Opportunities to pick up additional shifts
• Continuous training & skill development

Minimum Requirements

• Certificate/Diploma in Human Services, Disability Studies, or related field (or equivalent)
• Class 5 Driver’s License + reliable vehicle
• Minimum $2,000,000 liability insurance
• Strong computer skills (MS Office)
• Ability to support individuals with complex needs

Preferred Qualifications

• 1+ year experience in human services, outreach, or group home settings
• Experience with trauma, addiction, and harm reduction
• Background in healthcare or medical field
• Current certifications:
• First Aid/CPR
• Medication Administration
• Non-Violent Crisis Intervention (NVCI)
• Abuse Prevention & Positive Behaviour Supports