Is This Role Right For You? In this role, you will:

Support the Wealth Management Complaints and Investigations program, covering various Canadian Wealth Management entities in the Scotiabank Group, in handling client complaints, escalated complaints to regulators and external complaints bodies, regulatory and response obligations. Responsibilities: • Assess, analyze and investigate client complaints as assigned, including: o Determine the nature of the complaint, and assess whether the complaint should be reported to the relevant SRO (i.e., CIRO, AMF, OSC); o Perform a detailed analysis including a review of advisor submissions, account documentation, file notes and communicate with clients, advisors and other internal departments for further details as required; o Conduct suitability assessments; o Perform profit/loss calculations and construct model portfolios o Prepare substantive responses to clients based on the analysis and merits of the complaint for the Director, Compliance, Complaints & Investigations to review. • Handle Provincial/National/SRO regulatory inquiries effectively in a timely manner. • Prepare materials in response to regulatory inquiries, examinations and investigations and assist legal counsel as required in preparing cases for arbitration, SRO disciplinary proceedings or civil litigation. • Collaborate with other service providers/support units, such as, Scotiabank Operations groups. • Assist with managing the various email inboxes maintained by the Complaints and Investigations team. • Assist with the maintenance of various complaints logs for complaints and investigations as assigned. • Evaluate and make recommendations for the development/enhancement/clarification of policies, practices, procedures, and/or systems changes necessary to support ongoing compliance, including recommending policy and procedure changes based on complaint experience and regulatory events to correct incidents of non-compliance (and prevent their reoccurrence) and weaknesses in policies, practices, procedures, systems and/or training. • Other duties and projects as may be assigned.

Do You Have the Skills?_ _

• University Degree. • Minimum 5 years of related experience at a large financial institution or established securities or another financial services activity regulatory agency. • Experience working in or with Wealth Management considered an asset. • Understanding of Canadian regulatory and industry trends related the skills to translate requirements into efficient and effective, policies, procedures, controls, systems and training. • An enquiring mind, excellent judgment, strategic thinking skills and attention to detail. • Excellent written and verbal communication skills and a proven ability to develop and implement solutions to complex issues. • Ability to learn and adapt to rapidly changing regulatory and business environments. • Able to work independently and with other staff across functional lines within the Bank. • Bilingual (English and French) would be an asset.

What’s In It for You?

• Champion a high-performance environment and contribute to an inclusive work environment.
• The opportunity to join a forward-thinking organization where you are surrounded by a collaborative team of innovative thinkers.
• A competitive compensation and comprehensive benefits plan.
• An organization committed to making a difference in our communities - for you and our customers.
• You can expect to be recognized and rewarded for high-performance; you will be supported by leadership through meaningful development conversations that enable faster advancement and internal training to support your growth and development.