Top Benefits
About the role
Job#: 2087047 Job Description: Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the ?Associate Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system .
Start date: ASAP.
Office Location: Remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]
Enterprise Customer Success Manager
About The Role Our Client is seeking a highly skilled Enterprise Customer Success Manager to lead and champion their relationships with key strategic retail partners. As a successful candidate, you will provide strategic insights to propel the success of our Client’s offerings, advocate for retailers interests, and drive ongoing refinement of our Client’s customer success methodologies and metrics.
About The Team This role is housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions
organization. You will engage in substantive collaboration across multiple specialized groups, including
Technical Account Management, Project Management, Solutions Architecture, Technical Support,
Documentation, and Engineering. Your work will have broad exposure to a range of significant business
operations and strategic initiatives, placing you at the core of our enterprise-level expansion efforts.
About The Job
- Lead growth strategies and customer relationship enhancement for a portfolio of strategic retail partners,
tailored to the Client’s platform.
- Develop a profound understanding of both our business operations and the competitive landscape
relevant to distinct solutions.
- Partner with Business Development, Data Science, and Product teams to design and implement
playbooks and strategies that maximize retailer success.
- Serve as a subject matter expert on the Client offering as well as retailers’ Prepared Foods
operations, utilizing that knowledge to maximize their use.
- Identify expansion opportunities within your portfolio of retail partners and partner with
Business Development and Product teams to effectively drive adoption.
- Drive the development and execution of impactful partner-facing materials and presentations that
Showcase The Benefits Of All Solutions.
- Dynamically improve Customer Success Management processes and best practices to
adapt to evolving business needs effectively.
Your Day-to-Day
- Coordinate with Product and Business Development to align Our Client’s varying solutions
with the specific business goals of different retail partners.
- Partner with Product to drive adoption of new features for a set of target retailer partners.
- Promote unique value propositions of our Client’s solutions to maximize partner success and
satisfaction.
- Monitor retailer KPIs to ensure effective adoption and optimize the implementation of best practices.
- Maintain and expand product knowledge to continuously enhance service delivery and retailer
education.
- Act as a key internal liaison for retail partners, facilitating robust feedback loops with Product teams to
refine our offerings.
About You Minimum Qualifications
- 5+ years in SaaS Customer Success, Consulting, or related fields, with significant focus on managing
strategic Enterprise customers across various technology platforms.
- Demonstrable experience with supporting SaaS products and/or Whitelabel Ecommerce solutions.
- Highly adept at identifying and communicating Enterprise customer pain points and user problems.
- Proven project and program management skills.
- Strong technical acumen, capable of understanding and conveying the capabilities of complex products.
- Motivated to work in a dynamic, fast-evolving environment.
- Outstanding communication skills, with proficiency in distilling complex concepts.
- Proficient in data analysis with the ability to derive actionable insights from large datasets.
- Experienced in cross-functional collaboration and executive presentations.
- Creative and proactive in problem-solving.
- Effective at building positive and influential relationships.
Preferred Qualifications
- Specific industry experience in grocery, e-commerce, or operations.
- Hands-on experience in creating customer success strategies from scratch.
- Experienced in collaborative management of enterprise accounts alongside Account Management-style
Sales teams.
- Basic SQL.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
About Apex Systems
Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the commercial segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.
Apex strives to provide our talent with the best possible experience, from start to finish. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Visit us today to join our team: www.apexsystems.com/careers.
Top Benefits
About the role
Job#: 2087047 Job Description: Customer Success Manager Apex Systems is a global IT services provider, and our staffing practice has openings with our client, an ecommerce grocery platform in the ?Associate Customer Success Managers space. We are looking for people with experience in 3+ years’ experience either as a CSM or TAM as well as experience writing documentation and using a ticketing system .
Start date: ASAP.
Office Location: Remote
Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to Mauncho Ogega at [email protected]
Enterprise Customer Success Manager
About The Role Our Client is seeking a highly skilled Enterprise Customer Success Manager to lead and champion their relationships with key strategic retail partners. As a successful candidate, you will provide strategic insights to propel the success of our Client’s offerings, advocate for retailers interests, and drive ongoing refinement of our Client’s customer success methodologies and metrics.
About The Team This role is housed within the Enterprise Customer Success team, part of the larger Enterprise Solutions
organization. You will engage in substantive collaboration across multiple specialized groups, including
Technical Account Management, Project Management, Solutions Architecture, Technical Support,
Documentation, and Engineering. Your work will have broad exposure to a range of significant business
operations and strategic initiatives, placing you at the core of our enterprise-level expansion efforts.
About The Job
- Lead growth strategies and customer relationship enhancement for a portfolio of strategic retail partners,
tailored to the Client’s platform.
- Develop a profound understanding of both our business operations and the competitive landscape
relevant to distinct solutions.
- Partner with Business Development, Data Science, and Product teams to design and implement
playbooks and strategies that maximize retailer success.
- Serve as a subject matter expert on the Client offering as well as retailers’ Prepared Foods
operations, utilizing that knowledge to maximize their use.
- Identify expansion opportunities within your portfolio of retail partners and partner with
Business Development and Product teams to effectively drive adoption.
- Drive the development and execution of impactful partner-facing materials and presentations that
Showcase The Benefits Of All Solutions.
- Dynamically improve Customer Success Management processes and best practices to
adapt to evolving business needs effectively.
Your Day-to-Day
- Coordinate with Product and Business Development to align Our Client’s varying solutions
with the specific business goals of different retail partners.
- Partner with Product to drive adoption of new features for a set of target retailer partners.
- Promote unique value propositions of our Client’s solutions to maximize partner success and
satisfaction.
- Monitor retailer KPIs to ensure effective adoption and optimize the implementation of best practices.
- Maintain and expand product knowledge to continuously enhance service delivery and retailer
education.
- Act as a key internal liaison for retail partners, facilitating robust feedback loops with Product teams to
refine our offerings.
About You Minimum Qualifications
- 5+ years in SaaS Customer Success, Consulting, or related fields, with significant focus on managing
strategic Enterprise customers across various technology platforms.
- Demonstrable experience with supporting SaaS products and/or Whitelabel Ecommerce solutions.
- Highly adept at identifying and communicating Enterprise customer pain points and user problems.
- Proven project and program management skills.
- Strong technical acumen, capable of understanding and conveying the capabilities of complex products.
- Motivated to work in a dynamic, fast-evolving environment.
- Outstanding communication skills, with proficiency in distilling complex concepts.
- Proficient in data analysis with the ability to derive actionable insights from large datasets.
- Experienced in cross-functional collaboration and executive presentations.
- Creative and proactive in problem-solving.
- Effective at building positive and influential relationships.
Preferred Qualifications
- Specific industry experience in grocery, e-commerce, or operations.
- Hands-on experience in creating customer success strategies from scratch.
- Experienced in collaborative management of enterprise accounts alongside Account Management-style
Sales teams.
- Basic SQL.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178 .
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Apex Benefits Overview: Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Apex team member can provide.
Apex Systems is part of the Commercial Segment of ASGN Incorporated.
NYSE: ASGN
4400 Cox Road
Suite 200
Glen Allen, Virginia 23060
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Apex Systems.
About Apex Systems
Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of services, including strategy and enablement, innovation and productivity, and technology foundations to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the commercial segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.
Apex strives to provide our talent with the best possible experience, from start to finish. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Visit us today to join our team: www.apexsystems.com/careers.