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M365 System Administrator

Hays1 day ago
Ottawa, Ontario, Canada
Mid Level
Full-Time

About the role

M365 System Administrator $75,000 - $90,000 per year Ottawa (Onsite)

Your New Company Our client is a well-established national organization with a strong commitment to delivering exceptional services and support to its employees and stakeholders. As part of an ongoing modernization of its technology environment, the organization is investing in its Microsoft 365 ecosystem and is seeking a hands-on Systems Administrator to support and enhance its modern workplace infrastructure.

Your New Role As a Systems Administrator – Microsoft 365, you will serve as a key technical resource responsible for administering, maintaining, supporting, and improving the organization's Microsoft 365 environment. This role combines Microsoft 365 platform administration with advanced end-user support and operational systems management. You will work closely with infrastructure, security, and support teams to ensure the reliability, security, and performance of Microsoft 365 services while providing escalation support for complex user and device-related issues. Key responsibilities include: Administering the Microsoft 365 tenant, including licensing, user lifecycle management, group management, and service monitoring. Managing Microsoft Entra ID, including MFA, Conditional Access, SSO, RBAC, identity governance, and authentication services. Supporting and administering Microsoft Intune, Endpoint Manager, Windows Autopilot, application deployment, compliance policies, and device management. Managing Windows endpoints, security policies, BitLocker, Defender, and modern device management solutions. Acting as an escalation point for Microsoft 365, identity, licensing, mail, Teams, and endpoint-related issues. Monitoring service health, investigating incidents, reviewing audit logs, and resolving complex technical issues. Collaborating with cybersecurity, networking, and infrastructure teams on operational initiatives and projects. Supporting security best practices across the Microsoft ecosystem and contributing to continuous improvement initiatives. Creating and maintaining technical documentation, procedures, and knowledge base articles.

What You'll Need to Succeed 3+ years of experience in Systems Administration, Microsoft 365 Administration, or a similar technical support/infrastructure role. Hands-on administration experience with: Microsoft 365 Admin Centre Microsoft Entra ID (Azure AD) Conditional Access Multi-Factor Authentication (MFA) Single Sign-On (SSO) Microsoft Intune / Endpoint Manager Windows Autopilot Microsoft Defender and endpoint security solutions Experience administering Microsoft 365 tenants beyond basic account management, including troubleshooting, policy management, security administration, licensing, and platform configuration. Strong troubleshooting experience across Microsoft 365 services, identity platforms, endpoint management, and Windows environments. Excellent communication and customer service skills with the ability to support users across a range of technical abilities. Preferred Experience with Exchange Online administration, mail flow, connectors, hybrid environments, and PowerShell. Experience administering Microsoft Teams, Teams Phone, Teams Rooms, and governance policies. Experience with SharePoint Online and OneDrive administration. Exposure to Microsoft Purview, retention policies, DLP, or compliance initiatives. PowerShell scripting and automation experience. Microsoft certifications such as MS-102, MD-102, SC-300, or AZ-104. ITIL knowledge and experience working within structured IT operational environments.

What You'll Get in Return Competitive compensation package. Opportunity to administer and support a modern Microsoft 365 environment. Exposure to Microsoft security, identity, endpoint management, and cloud technologies. Stable permanent opportunity with long-term career growth potential. Collaborative technology team environment with ongoing learning and development opportunities.

What You Need to Do Now If you're an experienced Microsoft 365 professional with strong Entra ID, Intune, and systems administration expertise, we'd love to hear from you. Apply today to learn more about this exciting permanent opportunity based in Ottawa.

About Hays

Staffing and Recruiting
10,000+

We are leaders in specialist recruitment and workforce solutions, offering advisory services such as learning and skill development, career transitions and employer brand positioning.

As the Leadership Partner to our customers, we invest in lifelong partnerships that empower people and businesses to succeed. We help you achieve your career goals and deliver your business needs by combining meaningful innovation with our global scale and insights.

Last year we helped over 280,000 people find their next career. Join the millions of people around the world that our specialist recruitment consultants provide with up-to-date information on career options, interesting insights and specific industry trends.

We help our customers define and implement strategies to create inclusive and equitable workplaces. Through harnessing and analysing data, we support business decision making and advise on how to access Talent Networks. We also assist in identifying attractive employer propositions by truly understanding a company’s identity, and support clients with all aspects of their Early Careers proposition, from strategic planning through to operational execution.

Hays is the market leader in the UK and Asia Pacific and one of the market leaders in Continental Europe and Latin America. The c.12,800 people we employ around the world partner with clients and candidates to power the world of work. Every day our expert consultants help thousands of candidates find their next role, and they also help clients reshape workforces and deal with talent shortages. In the year to 30 June 2021, we placed 77,000 people in permanent jobs and 244,000 people into temporary roles. For more information about our global network, strategy and Group financial results, visit www.haysplc.com

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