What You'll Do

We are seeking a highly motivated, experienced Digital Content Architect to join our Digital Experience & Platforms team.

You will be reporting to the Sr. Manager, Digital Business Strategy.

This role will be based in Ontario and will remain 100% remote. You will implement content architecture strategies guided by our information architecture for Avalara's digital properties on a global scale, and lead alignment of policies and standards for web content. This is an exciting opportunity to lead high-visibility, critical work for a company at a momentous point in a growing market.

What You'll Need to be Successful

Our team believes unique people create unique ideas, and valuable experience comes in many forms. Even if your background does not match all the qualifications in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us.

• We are advocates for all digital users at Avalara
• With a product management approach, we build capabilities to help Avalara scale and deliver value to our users
• We build centers of practice and enable holistic multi-channel digital journeys
• You will drive a plan to manifest an information model and information architecture defined by the Information Architect across Avalara digital properties including automated menu systems and other web content. You will work closely with multiple cross-functional teams to consolidate multiple English-speaking websites into a single English US site.
• You will work with the Content Strategy team in developing and implementing content plans that eliminates redundancies, ensures consistency, clarity, relevance, and discoverability.
• You will work cross-functionally with Principal Information Architect, relevant stakeholders, and Content Strategy team to understand, define, and manage plans including, content journeys across the site in alignment with marketing themes, and defining key performance indicators and opportunities to increase content engagement, efficiency, and effectiveness. Standards that can be used to govern content including preservation, expiry, and archiving.

About The Team

• You are a results-driven leader, with a bias for action, who brings a strategic approach and thought leadership to achieve desired business outcomes.
• Demonstrated experience as a Digital Content Strategist or similar role, with experience in website consolidation, engaging end-users to identify opportunities to improve the user's journey.
• Experience with information architecture and user experience design principles.
• Experience leveraging content management systems (CMS) such as Adobe Experience Manager, SEO principles, and web analytics tools.
• Experience with content analysis and optimization
• Understanding of content modelling, (metadata, and taxonomy design) and languages (XML or JSON)
• The ability to collaborate with cross-functional teams.
• Demonstrated operational rigor and continuous delivery of improvements with measurable impact.
• Stakeholder management skills, with the ability to build relationships and influence key decision makers.
• Ability to prioritize and manage multiple initiatives simultaneously in a fast-paced environment.
• Bachelor's Degree Marketing, Communications, Information Science
• 8+ years relevant experience in Digital Content Strategy, Front End Content, or Back End Content

How We'll Take Care of You

Total Rewards

In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.

Health & Wellness

Benefits vary by location but generally include private medical, life, and disability insurance.

Inclusive culture and diversity

Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.

Flexible hybrid working

We support hybrid work and flexible schedules for our employees.

Learn more about our benefits by region here: https://careers.avalara.com/

About Avalara We’re Avalara. We’re defining the relationship between tax and tech.

We’ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year.

Last year, we became a billion-dollar business , and our tribe expanded by a cool thousand people - there’s nearly 5,000 of us now. Our growth is real, and we’re not slowing down - not until we’ve achieved our mission - to be part of every transaction in the world.

We’re bright, innovative and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them.

We’ve been different from day one. Join us, and your career will be too.

EEO Statement We’re an Equal Opportunity Employer. Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.