Description JOB SUMMARY:Reporting to the Executive Director, the Director is responsible for providing leadership in management of clinical and operational risk. The position promotes and leads on the use of evidence-based risk management strategies and tools to promote and improve patient care. Represents Vancouver Coastal Health (VCH) in liaising with external legal counsel assigned by the health care protection program (HCPP), and other external agencies in investigating and managing claims involving patients/clients or the organization. The Director will work with staff and physicians and support operational leaders in identifying, assessing, analyzing and implementing mitigation strategies to mitigate the identified risk to VCH, staff, physicians and the clients and families we serve. The Director provides leadership to the Senior Executive Team and is responsible and accountable for the development of the organization’s integrated clinical risk management program and initiatives in a manner that fulfills the mission and strategic goals of VCH, while complying with provincial and federal laws and accreditation standards related to safe patient care and risk management across the organization.The Director works in collaboration with the Director of VCH Patient Care Quality Office as requested in reviewing responses to patients or their complainants from a risk management perspective. The Director will work in collaboration with the Director of Patient Experience for VCH to ensure the patient’s perspective is included in supporting the delivery of health care with the highest quality of care whenever possible.This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.QUALIFICATIONS:Qualifications:Master’s Degree in a health-related discipline or a juris doctorate, plus seven to ten (7 to 10) years’ recent, related experience in progressively senior leadership roles with responsibility for leading risk management issues management activities, or an equivalent combination of education, training and experience.ROLE SPECIFIC EXPERTISE:- Advanced knowledge of healthcare issues as well as specialized knowledge in risk management, privacy, change management, information management, complaints management, and policy development. - Effectively and proactively coordinates strategies, systems, and processes to reduce risk, minimize critical incidents, complaints and claims and collaborates with others to improve the care delivered by VCH.- Expertly applies technical and analytical expertise to assess and support risk and situation management activities, and to establish and support the implementation of risk management strategies to support the organization.- Oversees, assists with, and/or conducts timely risk assessments in response to requests and consults with the appropriate operational leaders concerning issues with clinical risk or operational risk requiring immediate attention.- Applies superior judgment and political expertise to communicate sensitive information, and effectively persuade and negotiate with a variety of internal and external stakeholders.- Interprets and implements legal and other regulatory obligations and responsibilities of VCH in the context of relevant legislation, regulations, common law and other changing standards with support of in-house legal counsel.- Demonstrated critical thinking, analytical skills encompassing an organization-wide perspective. - Exceptional communication, interpersonal, innovative leadership and systems improvement skills. - Proven ability to establish and maintain effective interpersonal relationships with people across all disciplines and settings, in addition to the integrity, trust and professionalism that the role requires.- Experience developing and implementing and training on policy, procedures and corporate practices.- Experience in project management in a leadership position.- Demonstrated history of positive collegial relationships with management, support staff, Health Authority-based providers and leaders, and clinicians. - Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens.- Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups.- Demonstrated ability to communicate complicated or highly technical matters in a way which is clear, concise and understandable. - Demonstrated ability to take initiative in understanding the needs of others and taking action to achieve helpful results. Computer proficiency with a variety of relevant software applications. - Physical ability to perform the duties of the position.SHARED VALUES:You care for everyone:- You’re compassionate, empathetic, and sensitive to the needs of others.- You are respectful, treating people as equals, and valuing others’ perspectives and differences.- You are appreciative of others’ efforts and give them praise when it’s due.You are always learning:- You are open minded, always receptive to different perspectives and ways of doing things.- You are curious and ask questions to find a deeper understanding.- You share your expertise and mentor others by sharing your knowledge and experience.You strive for better results:- You are accountable, and take responsibility for what you say, what you do, and who you engage in achieving better results.- You’re a solution finder, empowered to solve the challenges we face in healthcare.- You take ownership for growth and development and personal development, always seek feedback and opportunities to improve how we do things. Details If you have any questions please email Harleen Dastur-Randhawa, Manager Executive Talent Acquisition at executivecareers@vch.ca. At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Applications will be accepted until 11:59 p.m. (Pacific Time) on July 8th, 2026.Please submit your digital application via the Internal Career Portal prior to the Closing Date & Time.We regret that only short listed candidates will be acknowledged.This is an internal job posting for Vancouver Coastal Health employees only.