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Scheduler / Coordinator

Calgary, Alberta, Canada
Mid Level
Full-Time

Top Benefits

Health
Dental
HSA

About the role

THE ROLE

We're looking for a Scheduler / Coordinator who thrives at the center of the storm. You'll be the linchpin between our office and our field crews — juggling technician schedules, incoming calls, client updates, and shifting project timelines, all without dropping a single ball. When something changes (and it will), you're already three steps ahead. This is not a role for someone who wants a quiet inbox. It is a role for someone who genuinely enjoys solving puzzles in real time and taking pride in a day that ran smoothly because you made it run smoothly.

WHAT YOU WILL DO

Coordinate our technicians in the field — dispatching, rerouting, and adjusting schedules as jobs, weather, and priorities shift throughout the day. Own the phones. You're often the first voice a client hears, so you'll represent us professionally, warmly, and with confidence — whether it's a routine call, an urgent issue, or a difficult conversation. Work hand-in-hand with our Project Managers to sequence work correctly, align resources with timelines, and flag conflicts before they become problems. Keep information flowing between the office and the field — making sure the right people have the right details at the right time. Manage competing priorities without losing your composure (or your sense of humor). Maintain accurate records in our scheduling and job-tracking systems so nothing slips through the cracks.

WHAT WE ARE LOOKING FOR

Proven experience in scheduling, dispatching, or coordination — ideally in a trades, construction, service, or similarly fast-moving industry. A cool head under pressure. When five things go sideways at once, you triage instead of panic. Excellent verbal and written communication. You can be firm with a tough client and reassuring with a stressed technician within the same five minutes. Strong organizational instincts and attention to detail. You catch the small stuff before it becomes big stuff. Comfort with scheduling software, phones, email, and standard office tools. Bonus points for experience with [specific software, e.g. Jobber, ServiceTitan, etc.]. A team-first mindset. You understand that your job is to make everyone else's job easier.

NICE TO HAVE

Familiarity with our industry ([e.g. HVAC / electrical / plumbing / general contracting / etc.]). Previous experience working directly with Project Managers on scheduling logistics.

WHAT WE OFFER

Competitive salary Benefits package / health / dental / HSA Vaction A team that respects the role you play and knows the operation doesn't run without you. Room to grow — we promote from within wherever we can.

About Digital Lifestyles

Technology, Information and Internet
11-50 employees
Founded in 2003

At Digital Lifestyles, we collaborate with homeowners, business owners, interior designers, builders, and renovators, to simplify technology. We are responsible for creating helpful, intelligent spaces that support connected lifestyles in residential and commercial properties, as well as healthcare facilities.

Technology is an essential part of our lives and should be a fundamental consideration in the design of our home and business environments. Typically, smart devices are intended to work independently. Digital Lifestyle’s expertise is in configuring these devices and their mobile applications to seamlessly integrate into a single, unified application – this is what it means to be an integrated systems provider!

Developing convenient, efficient, secure, and reliable solutions that help you streamline technology, is at the heart of what we do for our clients.

In addition, we are enthusiastic innovators when it comes to designing life changing automation solutions for those living with disabilities and physical challenges.

Choosing Digital Lifestyles means you have access to the only technology company in Western Canada that is certified and qualified to install many market leading brand technology solutions in the industry. We can help you with all your technology requirements which includes providing the system design, supply, installation, and service support.

SERVICES INCLUDE: *Custom Networks *Residential Technology Services (Manage Your Home, Work From Home, Learn From Home, Play At Home, Health At Home) *Commercial Technology Services *Rural Technology Services *Technology Move Services *Technology Realtor Services *Trade In & Upgrade Program

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