About the role
Under the supervision of the Guest Experience Managers, the Customer Experience Supervisor's main objective is to supervise the work of the Customer Service teams and ensure the smooth running of operations. He/she ensures administrative follow-up, monitors the work carried out by his/her team and maintains good relations with customers. He oversees the continuous improvement of processes and the development of his team.
What You Will Do
- Ensures organizational standards of customer service are met;
- Ensures that customers enjoy an impeccable Spa experience;
- Follows up on customer complaints and resolves them proactively;
- Identifies areas for improvement in existing procedures;
- Completes reports relevant to operations;
- Ensures compliance with "Pratik Nordik" within each operation;
- Opens and closes reception and site, ensuring cleanliness and safety;
- Records any accidents that occur and the actions taken to remedy them;
- Ensures team spirit and synergy within all departments;
- Participates in employee training;
- Participates in drawing up and monitoring work schedules;
- Assigns tasks and distributes team activities;
- Carry out any other related tasks requested by his/her immediate superior or required by his/her duties.
Profile Required
- Minimum 1 year supervisory experience;
- At least 3 years Experience in customer service;
- College diploma in tourism, hospitality, administration, management or other relevant training is an asset;
- Computer literate;
- Knowledge of other languages an asset;
- Interpersonal and social skills;
- Inspiring and dynamic leadership;
- Ability to solve problems quickly;
- May have to deal with certain stressful situations;
- Ability to lift and stand for long periods of time.
Salary According to the salary scale in effect, plus benefits related to Nordik Spa-Nature.
Work schedule Full time position
Evening and weekend availability required.
To apply Please send your resume and cover letter by clicking on "Apply" below.
Nordik Spa Village For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind-body wellness experiences in North America, Nordik Spa Village reconnects you with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.
Join us! When you work at Nordik Spa Village, you don't just earn a job, you find a village. We're proud that our community is one of the warmest and most welcoming in the world, and our guests truly appreciate it. We strive to offer excellent care to our customers and ensure the well-being of our employees, who are our artisans.
Who We Are Our mission is to give our guests a moment's respite by offering them a refuge from the pressures of modern life, where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as an artisan of our spa village is to cultivate peace. Here at Nordik Spa Village, we're a passionate and dedicated team. We're always enthusiastic, helpful, conscientious, discreet and, above all, respectful. We care deeply about each and every guest and fellow artisan in our wellness spa.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.
About the role
Under the supervision of the Guest Experience Managers, the Customer Experience Supervisor's main objective is to supervise the work of the Customer Service teams and ensure the smooth running of operations. He/she ensures administrative follow-up, monitors the work carried out by his/her team and maintains good relations with customers. He oversees the continuous improvement of processes and the development of his team.
What You Will Do
- Ensures organizational standards of customer service are met;
- Ensures that customers enjoy an impeccable Spa experience;
- Follows up on customer complaints and resolves them proactively;
- Identifies areas for improvement in existing procedures;
- Completes reports relevant to operations;
- Ensures compliance with "Pratik Nordik" within each operation;
- Opens and closes reception and site, ensuring cleanliness and safety;
- Records any accidents that occur and the actions taken to remedy them;
- Ensures team spirit and synergy within all departments;
- Participates in employee training;
- Participates in drawing up and monitoring work schedules;
- Assigns tasks and distributes team activities;
- Carry out any other related tasks requested by his/her immediate superior or required by his/her duties.
Profile Required
- Minimum 1 year supervisory experience;
- At least 3 years Experience in customer service;
- College diploma in tourism, hospitality, administration, management or other relevant training is an asset;
- Computer literate;
- Knowledge of other languages an asset;
- Interpersonal and social skills;
- Inspiring and dynamic leadership;
- Ability to solve problems quickly;
- May have to deal with certain stressful situations;
- Ability to lift and stand for long periods of time.
Salary According to the salary scale in effect, plus benefits related to Nordik Spa-Nature.
Work schedule Full time position
Evening and weekend availability required.
To apply Please send your resume and cover letter by clicking on "Apply" below.
Nordik Spa Village For those who dream of being somewhere else, Nordik Spa Village is a haven of well-being. Offering the largest selection of mind-body wellness experiences in North America, Nordik Spa Village reconnects you with the elements, with each other and with yourself. It offers a refuge from modern life and a chance to give life a break.
Join us! When you work at Nordik Spa Village, you don't just earn a job, you find a village. We're proud that our community is one of the warmest and most welcoming in the world, and our guests truly appreciate it. We strive to offer excellent care to our customers and ensure the well-being of our employees, who are our artisans.
Who We Are Our mission is to give our guests a moment's respite by offering them a refuge from the pressures of modern life, where they can rediscover their own well-being and, as a result, live happier, longer lives. Your role as an artisan of our spa village is to cultivate peace. Here at Nordik Spa Village, we're a passionate and dedicated team. We're always enthusiastic, helpful, conscientious, discreet and, above all, respectful. We care deeply about each and every guest and fellow artisan in our wellness spa.
About Groupe Nordik
Groupe Nordik est une entreprise en pleine effervescence qui vise à se tailler une place au sommet de l’industrie du mieux-être, de la santé et du tourisme. C’est en misant sur la diversité de ses activités que Groupe Nordik parvient à créer de la valeur et ainsi à développer le marché de l’entreprise. Par l’entremise de sa division Développement corporatif, elle identifie et évalue des opportunités d’affaires afin de s’y associer et de réaliser des projets prometteurs et d’envergure, et ce, au sein d’organisations dynamiques dont les mandats s’inscrivent globalement dans l’univers du mieux-être.
Nous sommes actuellement à la recherche de talents qui, grâce à leurs compétences, sauront contribuer à la croissance et à la réalisation de la mission de l’entreprise. Joignez-vous à l’équipe.
Nordik Group is a rapidly expanding company that wants to carve out a place for itself at the peak of the wellness, health and tourism industries. By relying on the diversity of its activities, Nordik Group has created value and has grown its market. Through its Corporate Development division, Nordik Group identifies and assesses promising, large-scale projects and business opportunities to accomplish and join along with dynamic organizations with mandates generally focused on wellness.
Currently, we are seeking talented people who can contribute to the growth and development of the company’s mission through their individual skills. Join our team.