About the role
Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
- We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
- We are the leader in science-based technology which elevates the standard of care for consumers.
- We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
- We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
- We put our people first and believe personal development drives business development.
- We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.
At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.
As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.
Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.
Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.
Job Summary
Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies.
- Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
- Maintain complete and accurate service records.
- Interact with customers and monitor accounts.
- Provide on-site technical support to customers as required.
- Provide on-site technical support for workshops and/or shows.
- Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)
- Complete physical inventory when asked.
- Maintain and manage remote service center. (if applicable)
- Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
- Adhere to company guidelines regarding safety procedures.
- Continually develop positive relations within sales and service team.
- Continually develop company and product knowledge.
- Continually develop, exercise and maintain excellent customer relations skills.
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s.
- Perform product alignment and certification to specification.
- Maintain a minimum of service recalls.
- Completion of other various tasks as assigned by management.
- Embody and deliver the “Exceptional Everyday”
Qualifications
Education
- Bachelor’s degree is equivalent to three (3) years of experience
- Specific Area of Study: Electronics or related field
Experience
- 2 to 5 years relevant experience
- Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.
Skills
- Technically oriented with hands on Laser technical experience preferred.
- Familiarity with computers, DOS, Word and Excel
- Working knowledge of customer needs in a medical environment.
- Ability to work independently.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit; use hands to finger, handle or feel objects, tools, or controls.
- Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
- Other: Overnight travel up to 50% (if applicable); May require International travel (if applicable)
Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
About Cynosure
Cynosure is a woman-founded, women-led consultancy firm specialized in providing research and management solutions to the international development sector across diverse thematic areas. Established in 2003, Cynosure has grown from its humble origins of being a local company to one of the trusted international service providers of development sector in Asia and Africa. We owe our growth to the untiring dedication of our evolving team and growing roster of consultants spread across Africa, Asia, North America, Europe, and Oceania.
Having supported an ever growing list of United Nations agencies, bilateral donors, international NGOs, and corporations, we have been rewarded time and again with contributing to flagship projects focused on local economic development, agriculture marketing, and economic growth. Our work culture is one of cooperation, innovation, and mutual growth.
As a woman-founded, women led organization, we believe that the best results are achieved when men and women partner to work towards common goals.
Cynosure counts on its rich experience in the programmatic areas of:
• Agriculture Development • Climate & Energy • Livelihoods and Food Security • Health and Nutrition • MSME Development • Institutional Development & Capacity Building • TVET • Women Economic Empowerment • Gender (incl. gender equality, socio-economic empowerment, etc.) • Economic Development • Education (formal and non-formal) • Governance • Transportation • Water, Sanitation, and Hygiene
Cynosure is a Federally registered entity in Pakistan and Canada. In Pakistan Cynosure was incorporated as Cynosure Consultants (Pvt) Ltd in August 2009 under the Companies Ordinance, 1984 (XLVII of 1984) and the company is limited by shares . In Canada, Cynosure International Inc. was incorporated in 2019 as a Federally registered company under the Canada Business Corporations Act.
About the role
Cynosure is well positioned competitively to lead and transform the medical aesthetics industry. We are guided by our belief that this is a purpose-driven business, which improves patient’s lives and improves practitioner’s livelihoods.
- We are passionate about driving a healthy and growing medical aesthetics industry with leading-edge marketing which inspires consumers to engage in medical aesthetics.
- We are the leader in science-based technology which elevates the standard of care for consumers.
- We are relentlessly focused on being the undisputed innovation leader, addressing the growing demand for consumer treatments across all demographics.
- We are committed to building and strengthening our unmatched global footprint, with direct employees on five continents and in 15 countries and growing, and distributor partners serving over 130 countries.
- We put our people first and believe personal development drives business development.
- We love our customers and strive give them the leading-edge technology, service, marketing support and clinical education to improve their patient’s outcomes and to improve their livelihoods.
At Cynosure, we look for people who make an impact and encourage everyone to lead, create, and add value. In turn, we invest in our team to grow people’s careers and build upon our high-performance and culture-oriented organization. We work together as one team, winning together.
As we grow our global team, there is no better time to join us. As a market leader in medical aesthetics, Cynosure has over 25 years developing, manufacturing, and marketing products for dermatologists, plastic surgeons, medical spas, and healthcare practitioners. With the aesthetic industry’s most comprehensive product portfolio, our offerings span several categories including skin revitalization, body contouring, hair removal, and women’s health.
Our mission is to set Cynosure customers up for success shaping future leaders of the aesthetics industry and helping everyone who uses our technologies discover their version of beautiful.
Learn more about us by following our LinkedIn and Instagram sites and please visit us at www.Cynosure.com.
Job Summary
Responsible for performing customer support activities for equipment, systems and sub-systems at customers office or at a service center.
Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below mentioned responsibilities as reasonably required by business needs.
- Repair, test, calibrate and install laser systems, sub-systems and/or sub-assemblies.
- Report to supervisor and/or senior technician any potential problems which could impact timely completion of assigned tasks, equipment shortcomings and more complex equipment problems.
- Maintain complete and accurate service records.
- Interact with customers and monitor accounts.
- Provide on-site technical support to customers as required.
- Provide on-site technical support for workshops and/or shows.
- Provide technical support and business guidance remotely through call center on non-scheduled service days. (if applicable)
- Complete physical inventory when asked.
- Maintain and manage remote service center. (if applicable)
- Maintain company assigned vehicle, tools, fixtures and test equipment in satisfactory condition.
- Adhere to company guidelines regarding safety procedures.
- Continually develop positive relations within sales and service team.
- Continually develop company and product knowledge.
- Continually develop, exercise and maintain excellent customer relations skills.
- Adhere to company policies and accounting procedures for purchases, ordering of spare parts, van stock, and prompt return on all RMA’s.
- Perform product alignment and certification to specification.
- Maintain a minimum of service recalls.
- Completion of other various tasks as assigned by management.
- Embody and deliver the “Exceptional Everyday”
Qualifications
Education
- Bachelor’s degree is equivalent to three (3) years of experience
- Specific Area of Study: Electronics or related field
Experience
- 2 to 5 years relevant experience
- Specific Related Experience: Field service experience in troubleshooting medical electronics equipment in medical device industry.
Skills
- Technically oriented with hands on Laser technical experience preferred.
- Familiarity with computers, DOS, Word and Excel
- Working knowledge of customer needs in a medical environment.
- Ability to work independently.
Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Sit; use hands to finger, handle or feel objects, tools, or controls.
- Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
- Lifting/pushing/pulling and carrying products weighing up to 50 to 75 pounds
- Other: Overnight travel up to 50% (if applicable); May require International travel (if applicable)
Cynosure is an Equal Opportunity Employer – Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Disability, Veteran
About Cynosure
Cynosure is a woman-founded, women-led consultancy firm specialized in providing research and management solutions to the international development sector across diverse thematic areas. Established in 2003, Cynosure has grown from its humble origins of being a local company to one of the trusted international service providers of development sector in Asia and Africa. We owe our growth to the untiring dedication of our evolving team and growing roster of consultants spread across Africa, Asia, North America, Europe, and Oceania.
Having supported an ever growing list of United Nations agencies, bilateral donors, international NGOs, and corporations, we have been rewarded time and again with contributing to flagship projects focused on local economic development, agriculture marketing, and economic growth. Our work culture is one of cooperation, innovation, and mutual growth.
As a woman-founded, women led organization, we believe that the best results are achieved when men and women partner to work towards common goals.
Cynosure counts on its rich experience in the programmatic areas of:
• Agriculture Development • Climate & Energy • Livelihoods and Food Security • Health and Nutrition • MSME Development • Institutional Development & Capacity Building • TVET • Women Economic Empowerment • Gender (incl. gender equality, socio-economic empowerment, etc.) • Economic Development • Education (formal and non-formal) • Governance • Transportation • Water, Sanitation, and Hygiene
Cynosure is a Federally registered entity in Pakistan and Canada. In Pakistan Cynosure was incorporated as Cynosure Consultants (Pvt) Ltd in August 2009 under the Companies Ordinance, 1984 (XLVII of 1984) and the company is limited by shares . In Canada, Cynosure International Inc. was incorporated in 2019 as a Federally registered company under the Canada Business Corporations Act.