Store General Manager – Pro Hockey Life

Responsibilities:

• Drive sales and profitability, manage P&L statements, and control expenses.
• Maintain superior store presentation and ensure compliance with company policies.
• Develop a positive team culture and manage change initiatives.

Customer Service:

• Deliver exceptional customer service and meet training targets.
• Achieve store targets for customer satisfaction and staff onboarding.
• Provide continuous feedback and coaching to the store team.

Store Operations:

• Ensure flawless execution of visual standards, pricing, and maintenance.
• Meet operational directives and manage inventory control.
• Oversee weekly scheduling and leverage data for productivity.

Training:

• Coach and develop the store and management team, setting clear expectations.
• Follow up on weekly plans and conduct annual appraisals.
• Lead recruiting efforts and establish succession plans.

Leadership:

• Motivate the team through recognition programs and maintain a positive work environment.
• Manage performance expectations and disciplinary processes consistently.
• Mentor teams and support community engagement.

Qualifications:

• Proven leadership and mentoring experience.
• Ability to execute daily store plans effectively.
• Strong communication, organizational skills, and financial discipline.
• 5 years of retail management experience.
• High energy, enthusiasm, and a drive to succeed.

We’re always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $53,900 and $70,900. Salary decisions are also dependent on other factors such as your experience, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

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This posting represents an existing vacancy within our organization.

We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.

Accommodations

We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.