Fil Delivery is a rapidly growing, best-in-class, beverage supply chain company. We specialize in warehousing, picking, and packing, and delivery of premium craft beer, wine, and spirits in Southern Ontario. Fostering an engaged and safe workplace, our employees are motivated to provide outstanding customer service. Through innovative technology, we are continuously improving the delivery experience for our clients and their customers. As we continue to grow our team, we are currently looking for experienced Senior Dispatch Supervisor.

Benefits:

• Competitive salary and Performance-based bonus
• Dental care
• Vision care
• Extended health care
• Life insurance
• Company events
• Casual Dress
• On-site parking
• Opportunities for professional growth and development.

Role:
The Senior Dispatch Supervisor provides leadership and guidance to Dispatch Supervisors and their driver teams, ensuring efficient, customer-focused last-mile delivery operations. This role emphasizes people management, performance accountability, and operational consistency. The Senior Dispatch Supervisor plays a critical role in coaching supervisors, resolving escalations, and fostering a high-performance culture across the dispatch and delivery teams.

Role Responsibilities:
Leadership & People Management

• Lead and mentor Dispatch Supervisors, ensuring they effectively manage their driver teams.
• Conduct regular check-ins and performance reviews with supervisors, coaching them on leadership and problem-solving.
• Drive accountability across teams to meet service, safety, and performance standards.
• Support the development of supervisors through training and hands-on leadership guidance.

Operational Oversight

• Oversee scheduling, routing, and dispatch activities through supervisors, ensuring timely and cost-effective deliveries.
• Monitor team performance metrics (on-time delivery, safety, customer satisfaction) and guide supervisors in making improvements.
• Serve as the escalation point for complex driver issues, disputes, or customer complaints.
• Collaborate with fleet/operations management to align daily execution with company goals.

Communication & Reporting

• Provide regular updates on team performance, challenges, and improvement opportunities to senior leadership.
• Ensure supervisors clearly communicate expectations, priorities, and operational changes to drivers.
• Foster open communication between supervisors, drivers, and management to maintain alignment and accountability.

Problem-Solving & Crisis Management

• Lead supervisors in addressing unexpected challenges (vehicle breakdowns, route disruptions, emergencies).
• Implement contingency plans to minimize customer impact and maintain service levels.

Requirements:

• Proven experience supervising or leading dispatch and driver teams.
• Strong coaching and mentoring abilities with a track record of developing frontline leaders.
• Ability to manage performance, hold teams accountable, and resolve conflicts effectively.
• Excellent interpersonal and communication skills, with the ability to influence across all levels of the team.
• Skilled at balancing operational priorities with people leadership.
• Strong problem-solving and decision-making skills, especially under pressure.
• Ability to analyze team performance data and implement improvement strategies.
• Knowledge of dispatch operations, delivery logistics, or fleet management preferred.

FIL Delivery Inc. is committed to providing equal workplace opportunities and an inclusive environment for all candidates and current employees. We believe and support barrier-free and accessible employment practices. Should you require an accommodation (including, but not limited to, the application process, the interview location etc.) during the hiring process, please notify us should you be contacted to proceed in the recruitment process.