Contact Centre Trainer (Hybrid)
About the role
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to social responsibility and our 5-year sustainability strategy
The Opportunity
As a Contact Centre Trainer, you’ll play a key role in inspiring and developing our Contact Centre teams across multiple brands. You’ll design and deliver impactful learning experiences, coach and mentor employees, and help shape a culture of service excellence that sets us apart.
What You’ll Do
- Design, update, and deliver engaging new-hire and ongoing training programs that immerse team members in brand culture, products, and systems.
- Partner with managers to assess training needs, maintain excellence standards, and deliver targeted development opportunities.
- Conduct product training for new launches, using creative and interactive methods to drive engagement.
- Track training impact and provide feedback to managers on performance and progress.
- Serve as a brand ambassador for new hires, fostering connection and confidence from day one.
- Create and maintain a monthly training calendar with clear class descriptions.
- Develop online learning content using Litmos and Articulate, and share updates through Viva.
- Support professional development programs across all brands and assist with special training projects.
- Occasionally support Contact Centre operations by handling service calls when needed.
What You’ll Bring
- Minimum 1 year of experience in a reservations, training, or contact centre role within travel or hospitality.
- Strong understanding of TTC brands and products.
- Proficiency with Tropics, Amadeus, and Genesys.
- Advanced computer skills, including Microsoft 365, data projection tools, and webinar platforms.
- Excellent communication, presentation, and facilitation skills.
- Creativity, patience, and composure under pressure.
- Ability to manage multiple priorities with professionalism and flexibility.
Core Competencies
- Customer Focus: Dedicated to delivering service excellence to internal and external customers.
- Presentation Skills: Engages audiences confidently across diverse groups.
- Creativity & Innovation: Generates fresh ideas and connects concepts with ease.
- Composure: Stays calm and solution-oriented in dynamic environments.
- Dealing with Ambiguity: Thrives in change and adapts with confidence.
- Time Management & Communication: Balances priorities while communicating clearly and effectively.
The Travel Corporation is proud to be an equal-opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.
Contact Centre Trainer (Hybrid)
About the role
ABOUT US
Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences for travellers by combining an unbeatable mix of exceptional service and quality at great value.
As a global business with over 100 years of experience in the travel industry, our ethos of being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at the heart of everything we do - designing and running immersive, innovative and responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience the TTC difference.
OUR VALUES
- Driven by service
- An inherent passion for travel
- Commitment to our customers and to our people
- Commitment to social responsibility and our 5-year sustainability strategy
The Opportunity
As a Contact Centre Trainer, you’ll play a key role in inspiring and developing our Contact Centre teams across multiple brands. You’ll design and deliver impactful learning experiences, coach and mentor employees, and help shape a culture of service excellence that sets us apart.
What You’ll Do
- Design, update, and deliver engaging new-hire and ongoing training programs that immerse team members in brand culture, products, and systems.
- Partner with managers to assess training needs, maintain excellence standards, and deliver targeted development opportunities.
- Conduct product training for new launches, using creative and interactive methods to drive engagement.
- Track training impact and provide feedback to managers on performance and progress.
- Serve as a brand ambassador for new hires, fostering connection and confidence from day one.
- Create and maintain a monthly training calendar with clear class descriptions.
- Develop online learning content using Litmos and Articulate, and share updates through Viva.
- Support professional development programs across all brands and assist with special training projects.
- Occasionally support Contact Centre operations by handling service calls when needed.
What You’ll Bring
- Minimum 1 year of experience in a reservations, training, or contact centre role within travel or hospitality.
- Strong understanding of TTC brands and products.
- Proficiency with Tropics, Amadeus, and Genesys.
- Advanced computer skills, including Microsoft 365, data projection tools, and webinar platforms.
- Excellent communication, presentation, and facilitation skills.
- Creativity, patience, and composure under pressure.
- Ability to manage multiple priorities with professionalism and flexibility.
Core Competencies
- Customer Focus: Dedicated to delivering service excellence to internal and external customers.
- Presentation Skills: Engages audiences confidently across diverse groups.
- Creativity & Innovation: Generates fresh ideas and connects concepts with ease.
- Composure: Stays calm and solution-oriented in dynamic environments.
- Dealing with Ambiguity: Thrives in change and adapts with confidence.
- Time Management & Communication: Balances priorities while communicating clearly and effectively.
The Travel Corporation is proud to be an equal-opportunity employer. We not only encourage and support diversity in the workplace, we celebrate it! If you feel you have the skills and experience to thrive in a supportive and inclusive environment, we want to hear from you!
The Travel Corporation is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview.
We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.
About The Travel Corporation USA
The Travel Corporation is a highly successful international travel group with over 25 award-winning brands. These include luxury hotels and boutique river cruise ships, niche tour operators and other leisure interests. Our guiding principle is one of providing the most enjoyable, enriching travel experience for its customers across the globe.
Our Company is family-owned and has been in business for four generations over nine decades. The Group maintains an uncompromising commitment to offering the highest standards of product integrity, outstanding service and leisure experiences. We serve over one million customers per year, and are dedicated to providing them with excellent service, value and quality in every one of our businesses. Each brand is strategically positioned and is clearly differentiated in its market sector. These brands are seen as market leaders in their respective niches.
Since we are privately-owned and financially independent, the company takes a long-term vision and strategy with our brands, with an ethos of attention to detail in all aspects of our business. Operating in 60 countries, on five continents, with over 35 offices and more than 4,000 team members, the multi-cultural vibrancy of our global business ensures a robust and dynamic future.
About Us? Our philosophy is simple. To create enriching experiences for our travelers by combining an unbeatable mix of exceptional service and quality at great value. The Travel Corporation (www.thetravelcorporation.com) offers something for everyone. Our multi award-winning portfolio ranges from luxury hotels and boutique river cruises, to independent holiday package companies and a variety of guided travel experiences.
As a worldwide travel expert, we currently operate in 60 countries, with over 35 offices and more than 10,000 team members, serving over 1.5 million customers annually. And as a 4th generation, family-owned business that is financially independent, we pride ourselves on taking a long-term view, with an ethos of attention to detail in all areas of the company.