About the role
**Infrastructure QA Lead (6 Month Contract)
Location: New Westminster, BC / Hybrid
Staffing Placement Opportunity** Services
- Reporting to the Project Manager and coordinating with the QA Manager for QA governance, standards, quality gates, and sign-off recommendations. The successful candidate will provide quality assurance analysis services including, but not limited to, the following: 1.1. Duties include all aspects of Quality Assurance and Testing. 1.2. Operate under established QA standards: evidence-based validation, risk-based testing, quality gates, traceability, transparent reporting, and independent verification of vendor claims.
1.3. Partner With The QA Manager To Define/maintain
- Test Plan and Strategy
- QA gates (Entry/Exit criteria for SIT, Migration Dry-Run, Cutover Go/No-Go, Hypercare Exit)
- Minimum evidence expectations for vendor deliverables
- Defect severity model and readiness thresholds
1.4. Vendor Evidence Verification: Ensure evidence list is complete, auditable, and aligned with approved designs and operational standards, including:
- Review and validate vendor evidence packages for build/configuration completion, integration test results, failover/resiliency tests, performance baselines, and as-built documentation/runbooks.
- Perform independent QA validation (targeted, high-risk checks) across:
- Network (reachability, MTU, VRF/VLAN routing, convergence/failover, DCI/WAN integration impacts)
- Compute (cluster health, HA/DRS behavior, vMotion, capacity/resilience)
- Storage & SAN (LUN access, multipathing, dual-fabric behavior, controller failover evidence review)
- Coordinate & support Cybersecurity & Privacy stakeholders for required evidence/artifacts
- Operational readiness: monitoring/alerting, backup/restore, DR replication/failover readiness
1.5. Migration Readiness & Cutover Support
- Define/maintain migration readiness checklist and required sign-offs (vendor, Ops, app owners)
- Coordinate post-migration smoke validation and evidence capture with application owners
- Provide QA oversight during cutover windows and hypercare; support triage and verification of fixes
1.6. Other QA Lead Duties
- Collaborate with impacted teams to design, develop, execute, and maintain Test Cases, Scenarios, and Scripts
- Identify automation opportunities, develop and maintain automatable activities
- Manage and monitor test effort, results, and defects
- Participate and maintain risk register and issue triage outcomes
- Provide regular and ad hoc status reports on testing work and progress
- Validate completeness of knowledge transfer and training materials, operational runbooks, as-built diagrams
- Participate in daily standups and project-related meetings
Deliverables:
- QA/Test Plan & Strategy for Infrastructure & Network
- Risk-based Test Coverage map
- QA & Testing artifacts, including test outcomes, reports, defects, and checklists
- QA Gate Entry & Exit Criteria
- QA Sign-off readiness assessment documentation and Go/No-Go recommendations
- QA Go-Live/Cutover checklists
- Operational readiness runbooks, knowledge transfer, and training materials
Knowledge & Experience:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent
- 3+ years of recent QA and Testing leadership (or equivalent) with infrastructure/platform/network programs
- Demonstrated experience in vendor-led delivery governance
- Strong understanding of Cisco networking concepts, converged infrastructure (FlexPod), virtualization (VMware), and storage/SAN fundamentals
- Solid understanding of QA/Testing best practices, risk-based testing, and quality gates across the SDLC
- Experience in a unionized environment is considered an asset
Note; this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services
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About the role
**Infrastructure QA Lead (6 Month Contract)
Location: New Westminster, BC / Hybrid
Staffing Placement Opportunity** Services
- Reporting to the Project Manager and coordinating with the QA Manager for QA governance, standards, quality gates, and sign-off recommendations. The successful candidate will provide quality assurance analysis services including, but not limited to, the following: 1.1. Duties include all aspects of Quality Assurance and Testing. 1.2. Operate under established QA standards: evidence-based validation, risk-based testing, quality gates, traceability, transparent reporting, and independent verification of vendor claims.
1.3. Partner With The QA Manager To Define/maintain
- Test Plan and Strategy
- QA gates (Entry/Exit criteria for SIT, Migration Dry-Run, Cutover Go/No-Go, Hypercare Exit)
- Minimum evidence expectations for vendor deliverables
- Defect severity model and readiness thresholds
1.4. Vendor Evidence Verification: Ensure evidence list is complete, auditable, and aligned with approved designs and operational standards, including:
- Review and validate vendor evidence packages for build/configuration completion, integration test results, failover/resiliency tests, performance baselines, and as-built documentation/runbooks.
- Perform independent QA validation (targeted, high-risk checks) across:
- Network (reachability, MTU, VRF/VLAN routing, convergence/failover, DCI/WAN integration impacts)
- Compute (cluster health, HA/DRS behavior, vMotion, capacity/resilience)
- Storage & SAN (LUN access, multipathing, dual-fabric behavior, controller failover evidence review)
- Coordinate & support Cybersecurity & Privacy stakeholders for required evidence/artifacts
- Operational readiness: monitoring/alerting, backup/restore, DR replication/failover readiness
1.5. Migration Readiness & Cutover Support
- Define/maintain migration readiness checklist and required sign-offs (vendor, Ops, app owners)
- Coordinate post-migration smoke validation and evidence capture with application owners
- Provide QA oversight during cutover windows and hypercare; support triage and verification of fixes
1.6. Other QA Lead Duties
- Collaborate with impacted teams to design, develop, execute, and maintain Test Cases, Scenarios, and Scripts
- Identify automation opportunities, develop and maintain automatable activities
- Manage and monitor test effort, results, and defects
- Participate and maintain risk register and issue triage outcomes
- Provide regular and ad hoc status reports on testing work and progress
- Validate completeness of knowledge transfer and training materials, operational runbooks, as-built diagrams
- Participate in daily standups and project-related meetings
Deliverables:
- QA/Test Plan & Strategy for Infrastructure & Network
- Risk-based Test Coverage map
- QA & Testing artifacts, including test outcomes, reports, defects, and checklists
- QA Gate Entry & Exit Criteria
- QA Sign-off readiness assessment documentation and Go/No-Go recommendations
- QA Go-Live/Cutover checklists
- Operational readiness runbooks, knowledge transfer, and training materials
Knowledge & Experience:
- Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent
- 3+ years of recent QA and Testing leadership (or equivalent) with infrastructure/platform/network programs
- Demonstrated experience in vendor-led delivery governance
- Strong understanding of Cisco networking concepts, converged infrastructure (FlexPod), virtualization (VMware), and storage/SAN fundamentals
- Solid understanding of QA/Testing best practices, risk-based testing, and quality gates across the SDLC
- Experience in a unionized environment is considered an asset
Note; this is an opportunity with a Microserve client.
About Microserve
Microserve is an IT solutions company rooted in a philosophy of long-term partnerships and continuous innovation. Our outstanding team has delivered IT solutions to clients across BC and Alberta for over 35 years. Based in Burnaby BC, Microserve also holds branches in Victoria, Edmonton, and Calgary in addition to service networks across both provinces.
Since 1987 businesses have trusted Microserve for extensive experience and expertise in providing IT solutions across BC and Alberta, a commitment to excellence in all of our service offerings ensuring only the highest level of quality and client satisfaction, and a focus on relationships and dedication to supporting the long-term best interests of our clients. We are committed to excellence in everything that we do. This commitment to maintaining a high level of expertise in the constantly changing IT industry and to developing long-term relationships has allowed us to establish and maintain a strong market position as one of the largest independent IT solution providers in Western Canada.
We provide services in: Managed Services, IT Security Services, Modern Workplace, Data Centre, Backup & Disaster Recovery, Audio Visual Solutions, Cloud Services, IT Staffing, Projects & IT Consulting, IT Procurement, End User Computing, Managed Print Services