Inside Sales Representative
Top Benefits
About the role
Arrow Speed Controls is the leading Variable Frequency Drive (VFD) Integrator in North America. With over 20,000 successful applications to date, we are a trusted partner across the heavy industries. We engineer and assemble speed control equipment for a wide range of electric motor applications. In addition to VFD's, we also do DC drives, soft starts, servo controls and PLC systems.
What you will be doing:
- Provide excellent customer service via phone, email, chat, or in-person interactions.
- Understand and address customer needs, inquiries, and concerns in a courteous and efficient manner.
- Identify and assess customers’ needs and provide appropriate solutions or escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Keep up to date with product knowledge to effectively assist customers.
- Process orders, return and exchanges with a high level of accuracy.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Participate in ongoing training and development to enhance your knowledge.
- Work closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects.
- Coordinate the project execution with project management.
- Handle project change orders
- Perform site survey or evaluation to refine the estimates.
What we need from you:
- Minimum of 1-3 years of experience in the industrial automation environment.
- College/University graduates an asset however careful consideration will be given to prior experience.
- Proficient computer skills including familiarity with CRMs; NetSuite experience is an asset.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Demonstrate ability to work independently.
- Working knowledge of the English language, both written and oral.
- Demonstrated ability to meet deadlines and achieve targets.
- Professional, friendly, exceptional interpersonal skills.
- Provides service to both internal and external customers.
What we will give to you:
- $55,000-$65,000 per annum, dependent on experience and qualifications
- Extended health and dental benefits
- RRSP matching plan
- Education and training funding opportunities
- Social functions with team
- Paid time off for personal wellness
- Opportunities to move up with your career with Arrow
Arrow Speed Controls is committed to a diverse and inclusive workplace. Arrow is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
About ARROW SPEED CONTROLS
Arrow Speed Controls Mitsubishi Canada TMEIC Fuji Canada
In many industries one company is the acknowledged leader. In speed control for electric motors in North America, Arrow Speed is that company. Since Arrow's inception in 1980 we have developed more than 25,000 solutions for our customers. We believe we have become the leader in our field because our solutions give customers greater control over their business processes. Our goal is to provide both the appropriate solution and prompt ongoing service.
Arrow's specialty is developing custom variable frequency drive system solutions. We also engineer and assemble control equipment for all electric motor applications. In addition to variable frequency drives, these can include DC drives, softstarts, servo controls and PLC systems. No matter what your requirement in speed control for electric motors, we can find a timely cost-effective solution that delivers greater production, higher efficiency and greater reliability.
At Arrow Speed we have assembled all the elements required to support our leadership position including: ■A select group of reliable, high performance suppliers including Mitsubishi, Benshaw, TMEIC and Baldor. ■A professional engineering team to convert your application idea into a detailed solution. ■The largest CSA/UL custom panel shop in Canada - we build everything from 1 hp starters to 300 VFD MCC lineups. ■The largest stock of VFDs in Canada - all voltages, all sizes ■A team of factory trained service technicians deployed at key locations to deliver timely commissioning and repair services
And perhaps most important of all - our company focus on speed control. This is what we do for a living - we design, manufacture and support speed controls!
Inside Sales Representative
Top Benefits
About the role
Arrow Speed Controls is the leading Variable Frequency Drive (VFD) Integrator in North America. With over 20,000 successful applications to date, we are a trusted partner across the heavy industries. We engineer and assemble speed control equipment for a wide range of electric motor applications. In addition to VFD's, we also do DC drives, soft starts, servo controls and PLC systems.
What you will be doing:
- Provide excellent customer service via phone, email, chat, or in-person interactions.
- Understand and address customer needs, inquiries, and concerns in a courteous and efficient manner.
- Identify and assess customers’ needs and provide appropriate solutions or escalate issues when necessary.
- Maintain accurate records of customer interactions and transactions.
- Keep up to date with product knowledge to effectively assist customers.
- Process orders, return and exchanges with a high level of accuracy.
- Collaborate with other team members and departments to ensure customer satisfaction.
- Participate in ongoing training and development to enhance your knowledge.
- Work closely with Outside Sales to provide excellent customer service, prevent potential issues, and monitor ongoing projects.
- Coordinate the project execution with project management.
- Handle project change orders
- Perform site survey or evaluation to refine the estimates.
What we need from you:
- Minimum of 1-3 years of experience in the industrial automation environment.
- College/University graduates an asset however careful consideration will be given to prior experience.
- Proficient computer skills including familiarity with CRMs; NetSuite experience is an asset.
- Proven ability to communicate effectively with a diverse group of internal and external individuals.
- Demonstrate ability to work independently.
- Working knowledge of the English language, both written and oral.
- Demonstrated ability to meet deadlines and achieve targets.
- Professional, friendly, exceptional interpersonal skills.
- Provides service to both internal and external customers.
What we will give to you:
- $55,000-$65,000 per annum, dependent on experience and qualifications
- Extended health and dental benefits
- RRSP matching plan
- Education and training funding opportunities
- Social functions with team
- Paid time off for personal wellness
- Opportunities to move up with your career with Arrow
Arrow Speed Controls is committed to a diverse and inclusive workplace. Arrow is an equal opportunity employer that does not discriminate based on race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.
About ARROW SPEED CONTROLS
Arrow Speed Controls Mitsubishi Canada TMEIC Fuji Canada
In many industries one company is the acknowledged leader. In speed control for electric motors in North America, Arrow Speed is that company. Since Arrow's inception in 1980 we have developed more than 25,000 solutions for our customers. We believe we have become the leader in our field because our solutions give customers greater control over their business processes. Our goal is to provide both the appropriate solution and prompt ongoing service.
Arrow's specialty is developing custom variable frequency drive system solutions. We also engineer and assemble control equipment for all electric motor applications. In addition to variable frequency drives, these can include DC drives, softstarts, servo controls and PLC systems. No matter what your requirement in speed control for electric motors, we can find a timely cost-effective solution that delivers greater production, higher efficiency and greater reliability.
At Arrow Speed we have assembled all the elements required to support our leadership position including: ■A select group of reliable, high performance suppliers including Mitsubishi, Benshaw, TMEIC and Baldor. ■A professional engineering team to convert your application idea into a detailed solution. ■The largest CSA/UL custom panel shop in Canada - we build everything from 1 hp starters to 300 VFD MCC lineups. ■The largest stock of VFDs in Canada - all voltages, all sizes ■A team of factory trained service technicians deployed at key locations to deliver timely commissioning and repair services
And perhaps most important of all - our company focus on speed control. This is what we do for a living - we design, manufacture and support speed controls!